eCommerce Merchandiser

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

About the Job

The site merchandising function exists to co-ordinate the web strategy for Levi.com. Driving conversion rates and ensuring the sites are trading to meet targets are our main objectives. Using web data analytics, merchandising tools, UX testing and brand and commercial knowledge, we build strategies that connect the customer facing site experience, with our commercial targets.

As Site Merchandiser you will have an innate sense of what will appeal to the online buyers – and understand how to cater the website to visualise products in ways that coincide with the needs of potential customers. Knowing the product extremely well, and understanding how to communicate these in categories that accommodate the brand merchandising stories but also cater to the trends of the market. The essence of the role is the ability to digest information and make informed decisions based on various sources and using this to make decisions that lead to site productivity, as well as being a key cross-functional coordinator.

Acting as a site merchandiser for the European Levi.com websites, across different markets and all devices you will be working closely with the Site Merch Lead, Site Trading Head and other team members of the Site Merch and ops team, as well as Marketing, Merch, Planning, CRM, Retail. The Site Merchandiser is responsible for contributing to the annual site plan and for executing against it throughout the year, helping maintain the Regional Promotional calendar as well as contributing to the development roadmap. This role is a chance to connect a passion and interest for the fashion retail industry, customer experience with analytical strategic skills.

Key Responsibilities

• Drive Conversion Rate as a core KPI to deliver sales, optimizing the consumer journey across the front end of the site.
• Own merchandising tools (boosting, hero products), category and product management strategies to execute in-season trading for key categories.
• Support the team in the product upload process, ensuring accuracy and using it as an opportunity to influence site merchandising.
• Act as a key partner between cross-functional teams, serving as the main point of contact for site experience and trade activities across Web Ops, Digital Marketing, Operations, Planning/Allocation, Brand Merchandising, Retail B&M, and Global teams.
• Champion innovation and mobile-first thinking, staying aware of marketplace competition and pushing for mobile-first strategies in all site merchandising tasks.
• Use web analytics tools (Adobe Omniture, QM, Tableau, Power BI, Looker Studio) to contribute to strategic decision-making and on-site actions.
• Help update the commercial and promotional calendar, maintaining high attention to detail and clear communication in collaboration with the Site Merch Lead.
• Represent industry trends and promotional activities to the wider team, acting as a voice for competitive insights.
• Apply a strong commercial mindset and analytical skills to optimize website performance, with a focus on market-specific trends.
• Build and develop an omni-channel consumer vision in partnership with the Retail team.
• Strive for excellence and accuracy across the site through strong organization and seamless go-live processes.

About You

• Previous experience of success in an ecommerce trading/merchandising role.
• Experience with web analytics tools, e.g. Omniture, Google Analytics. (EDITED a bonus).
• Excellent analytics skills and advanced Excel skills.
• Experience of working across different markets (bonus).
• Understanding of IT Systems’ interdependencies (ie. Image Banks, Hybris).
• Offer a flexible, determined and positive working attitude.
• Deep understanding of the eCommerce fashion business, its seasonality and product cycle.
• Passionate about the customer journey and experience.
• Holistic, strategic thinker.
• Brands ambassador and strong Product understanding.
• Commercially aware.
• Strong communicator.

This is a hybrid position based in our London office. You will be expected in office minimum 3 days per week. Time in office can vary depending on business needs.

LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.