At a Glance
- Tasks: Create and execute engaging CRM campaigns to boost customer loyalty and retention.
- Company: Join Levi Strauss & Co., a brand that values individuality and impact.
- Benefits: Competitive salary, product discounts, paid leave, and a supportive work-life balance.
- Other info: Hybrid role with opportunities for growth in a fast-paced environment.
- Why this job: Be part of a dynamic team driving innovation in the fashion retail sector.
- Qualifications: 3 years in CRM and email marketing, strong analytical skills, and a passion for fashion.
The predicted salary is between 31700 - 42200 € per year.
Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.
About the Job- Develop and execute compelling and engaging CRM campaigns to support delivery of Marketing plan aligned to trading demands and topical and contextual moments.
- Partner with cross functional teams to support the development of our loyalty experience across all owned channels, driving acquisition and retention through engaging CRM communications & experiences.
- Work closely with the creative & marketing teams, leveraging customer data and insights to create amazing content & email campaigns that drive retention.
- Lead the translation and QA process for all CRM communications with agencies, copywriters and local market teams of copy decks and copy toolkits to an extremely high standard.
- Oversee end-to-end production of email campaigns, including creation, build, testing, and deployment.
- Leverage consumer insights, marketing channel analytics and business intelligence tools to optimise communication plans to agreed KPIs.
- Generate weekly and monthly analysis of channel & content performance to allow for improvement and optimisation of all CRM journeys.
- Responsible for developing CRM KPIs for European team, follow up on the progress, and communicating to wider business development of CRM initiatives.
- Work with global & local partners to support the development and execution of the content testing roadmap to gather learnings and inform our content strategy.
- Work with agency partners on the Email MarTech roadmap and coordinate all testing plans.
- Stay up to date with the latest industry best practice to drive innovation in our CRM strategies.
- Define new & efficient ways of working through streamlining processes and automation of owned channel activity enabling more focus on the broader transformational segmentation and personalisation.
- Minimum 3 years' previous experience in CRM, customer retention & email marketing in eCommerce or Retail is essential.
- Hands-on email build/production and send experience in an email marketing platform. Experience of SMS also preferable.
- Confidence presenting performance insights and recommendations to stakeholders.
- Fluent in English (other European languages advantageous) across both written and spoken communication.
- Strong Excel skills.
- Analytical skills, a data driven decision making ethos & understanding of audience building.
- Experience of agency management.
- Strong attention to detail and a good eye for creative and content.
- Open minded, willing to learn and able to manage in a fast-paced environment.
- Customer oriented focus, commercially minded person, with a keen interest in retail and particularly within the fashion sector.
- Strong team player, able to work collaboratively across multiple teams.
This is a hybrid position based in our Central London Office. You will be expected to be in the office three days per week, though time in office may vary depending on business needs.
The expected salary range for this role is £31,700 - £42,200.00 per year. The amount an employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and our needs.
Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, paid leave, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request.
LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.
CRM Specialist (9 months FTC maternity cover) employer: Levi Strauss & Co.
At Levi Strauss & Co., we pride ourselves on fostering a vibrant and inclusive work culture where originality is celebrated. As a CRM Specialist in our Central London office, you will enjoy a hybrid working model, competitive salary, and a comprehensive benefits package that supports your well-being and professional growth. Join us to make a meaningful impact in the fashion retail sector while collaborating with diverse teams and leveraging your creativity and analytical skills.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Specialist (9 months FTC maternity cover)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their CRM strategies and be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace CRM Specialist (9 months FTC maternity cover)
Some tips for your application 🫡
Show Your Passion for CRM:When you're writing your application, let your enthusiasm for CRM and email marketing shine through. We want to see how your experience aligns with our mission to create engaging campaigns that resonate with customers.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the CRM Specialist role. Highlight relevant experiences and skills that match the job description, especially your hands-on email production and analytical skills.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Levi Strauss & Co.
✨Know Your CRM Stuff
Make sure you brush up on your CRM knowledge before the interview. Understand the latest trends in customer retention and email marketing, especially in eCommerce and retail. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Creativity
Since you'll be working closely with creative teams, come prepared with examples of successful campaigns you've executed. Highlight your ability to leverage customer insights to create engaging content that resonates with audiences.
✨Be Data-Driven
Prepare to talk about your analytical skills and how you've used data to optimise CRM strategies. Bring specific examples of KPIs you've developed and how you've tracked performance to improve campaigns.
✨Collaboration is Key
This role requires working with various teams, so be ready to discuss your experience in cross-functional collaboration. Share examples of how you've partnered with others to achieve common goals, especially in fast-paced environments.
