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For Companies At a Glance
- Tasks: Lead client operations, enhance client experience, and manage senior relationships globally.
- Company: Join a top-tier investment management firm with a global footprint and billions in assets.
- Benefits: Enjoy a collaborative culture, mentorship opportunities, and a focus on service excellence.
- Why this job: Make a real impact in a dynamic environment while developing your skills in financial services.
- Qualifications: 10+ years in financial services with strong relationship management and operational change experience.
- Other info: We value equity and are committed to making the recruitment process accessible for everyone.
The predicted salary is between 43200 - 72000 £ per year.
A leading, innovative investment management firm with a significant global presence and multi-billion AUM is looking for a Senior Client Operations professional to join their Client Operations function. The team sits within a wider middle office group, dedicated to delivering exceptional service to clients and stakeholders.
Key Responsibilities:
- Develop and implement effective operational support solutions and best practices for EMEA clients, enhancing the client experience.
- Cultivate and maintain senior relationships with clients, vendors, custodians, and internal teams globally.
- Serve as a senior operational point of contact for EMEA client group teams, expertly managing priorities and deadlines.
- Partner across Investment Services, Technology, and Client teams to drive process optimisation and advance operational support models.
- Oversee process improvement initiatives, including offshoring and enhancing legacy workflows to minimise risk and create scale.
- Monitor, assess, and communicate operational risk trends, keeping abreast of market, client, regulatory, and custodian factors.
- Mentor and support junior team members, sharing expertise and fostering a collaborative environment.
- Provide subject matter expertise on EMEA-specific client needs, such as UK Sub advisory, UCITS Funds, German KVG, UK FSA, and European insurance clients, ensuring regional nuances are fully understood and supported.
Essential Qualifications/Experience:
- At least 10 years’ experience in financial services, with advanced knowledge of investment management operations and custodian bank processes.
- Demonstrated ability in relationship management and stakeholder engagement at senior levels.
- Strong partnership skills, adept at collaborating across multiple teams and disciplines.
- Thorough understanding of investment operations, capital markets, custody, accounting/recordkeeping, and foreign exchange transactions.
- Up-to-date knowledge of local regulatory requirements across EMEA.
- Proven experience in initiating and managing operational change, using sound risk analysis and mitigation techniques.
- Excellent communication, organisational, and decision-making abilities.
- Strong business judgement and ability to synthesise complex issues while balancing competing objectives.
- Energetic, passionate, and client-focused with a commitment to service excellence.
Apply Now If you are a motivated and experienced professional keen to make an impact with a renowned investment management client, we encourage you to apply.
Due to the volume of applications we receive, we may only be able to respond to those who meet the listed criteria. At our company, we prioritise equity throughout the recruitment process. We are committed to fairness and equal opportunity for all candidates. If there’s anything we can do to make the process more accessible to you, please don’t hesitate to let us know.
Senior Client Operations employer: Leverton Search
Contact Detail:
Leverton Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Operations
✨Tip Number 1
Network with professionals in the investment management sector, especially those who have experience in client operations. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 2
Familiarise yourself with the latest trends and regulations in EMEA financial services. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly changing environment.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed operational changes in previous roles. Highlight your ability to analyse risks and implement effective solutions, as this is crucial for the Senior Client Operations position.
✨Tip Number 4
Showcase your relationship management skills by preparing anecdotes that illustrate your experience in building and maintaining senior-level relationships. This will be key in demonstrating your fit for the role at StudySmarter.
We think you need these skills to ace Senior Client Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in financial services, particularly in investment management operations. Emphasise your relationship management skills and any specific achievements that demonstrate your ability to enhance client experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client operations and your understanding of the EMEA market. Mention specific examples of how you've successfully managed operational changes or improved processes in previous roles.
Highlight Relevant Qualifications: In your application, clearly outline your qualifications and experience that align with the essential criteria listed in the job description. This includes your knowledge of regulatory requirements across EMEA and your expertise in capital markets and custody.
Showcase Soft Skills: Don't forget to highlight your communication, organisational, and decision-making abilities. Provide examples of how you've collaborated with multiple teams and engaged with senior stakeholders to drive successful outcomes.
How to prepare for a job interview at Leverton Search
✨Showcase Your Relationship Management Skills
Given the emphasis on cultivating senior relationships, be prepared to discuss your experience in managing client and stakeholder relationships. Share specific examples of how you've successfully navigated complex interactions and built trust with clients.
✨Demonstrate Your Operational Expertise
Highlight your knowledge of investment management operations and custodian bank processes. Be ready to explain how you've implemented operational support solutions and improved workflows in previous roles, particularly in relation to EMEA clients.
✨Prepare for Process Improvement Discussions
Since the role involves overseeing process improvement initiatives, think about past experiences where you've driven change. Discuss your approach to risk analysis and how you've successfully managed operational changes while minimising risks.
✨Exhibit Strong Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and concisely. Be prepared to answer questions about how you would communicate operational risk trends and collaborate with various teams effectively.
