Senior Murex Specialist (VP)

As a key member of the Murex Support Team, you will provide expert-level support for the Murex platform, ensuring stability, performance, and rapid issue resolution for business-critical operations. Deep, hands-on knowledge of Murex is essential, as you will be the go-to specialist for troubleshooting, incident management, and user support.

Key Responsibilities

• Provide advanced support for all Murex-related incidents, service requests, and user queries, ensuring timely resolution within agreed SLAs.
• Troubleshoot and resolve complex technical and functional issues across Murex modules (Front Office, Risk, Back Office, Datamart, etc.).
• Monitor system health, perform root cause analysis, and proactively identify potential issues to minimize downtime.
• Collaborate closely with business users (trading, sales, risk, operations) to understand and address their support needs.
• Liaise with upstream/downstream IT teams and vendors to escalate issues as necessary.
• Maintain and update support documentation, knowledge bases, and runbooks.
• Participate in environment management (refreshes, patching, configuration) as required for support continuity.
• Support release management by validating and testing new Murex releases or patches from a support perspective.
• Contribute to continuous improvement of support processes, automation, and monitoring tools.
• Nimble to work on projects & BAU Support issues, as part of a team & individual contributor.
• A strong sense of urgency to ensure key issues are managed and fixed within defined SLAs.
• Manage/contribute to the Issue tracker, ensuring the board is up to date and that all issues are true to status.
• Strong, clear, and precise communication (oral & written) is a key requirement for the role.

Main responsibilities and duties of the role:

• Provide technical solutions to the business needs following best practices and standards.
• Be the driver for change and promote strategic solutions with a view for building for the long term.
• Show urgency on business-related issues and manage business expectations.
• Support the Global Markets, Commodities business in Murex.
• Market data (real-time contribution, end of day) for assets.
• The team will also ensure support and maintenance of all its development and work within an agile framework (ceremonies – Stand ups, prioritisation, internal support catch-up).

Add value by helping out with:

• User needs collection and anticipation.
• Analysis of these needs and definition of the required specifications.
• Multiple solutions proposal: where applicable, provide the sponsors with studies comparing the different options and solutions to facilitate strategic decision making.
• Implementation and delivery of retained solutions.
• Support and documentation.
• Bug tracking, continuous software evolution.
• Make recommendations regarding architecture, technologies, and IT solutions.
• Analysis, problem solving, and escalation.
• Carry out training and skills assessments at regular intervals.
• Follow the branch compliance rules.

Propose new projects to the business, take lead of support topics, covering notably:

• Innovative solutions.
• New business, activities, and products.
• Opportunities for efficiency improvements.

Reporting:

• Timely progress updates to direct management as deemed necessary.
• Responsible for producing high-level Murex documentation including DOI’s (Document of Instructions), for the desk and support teams to follow.
• Ensure the documentation and product setup and basic system architecture.
• Maintain confluence page for key design decisions.
• Follow Agile methodology, experience with Sprints, Kanban Board and alignment with Head Office (Paris), leverage fit for purpose processes with the Paris team.
• Responsible for reviewing: Regular liaison with the squad (Product Owner / Value Stream Owner), manage and assist in the backlog refinement and prioritisation with Business Manager, annual review with the Head of GMR IT.
• Regular liaison with IT leaders locally and from the Head Office.
• Be the driver for change and adopt and implement new technologies as per direction from HO (Head Office – Paris).