Murex Support Specialist FTC

A well-known Investment Bank is seeking a Murex Support Specialist - FTC to join their team in London.

Overall Purpose: As a member of the Murex Support Team, you will provide expert-level support for the Murex platform, ensuring stability, performance, and rapid issue resolution for business-critical operations. Deep, hands-on knowledge of Murex is essential, as you will be the go-to specialist for troubleshooting, incident management, and user support.

Key Responsibilities:

• Provide advanced support for all Murex-related incidents, service requests, and user queries, ensuring timely resolution within agreed SLAs.
• Troubleshoot and resolve complex technical and functional issues across Murex modules (Front Office, Risk, Back Office, Datamart, etc.).
• Monitor system health, perform root cause analysis, and proactively identify potential issues to minimize downtime.
• Collaborate closely with business users (trading, sales, risk, operations) to understand and address their support needs.
• Liaise with upstream/downstream IT teams and vendors to escalate and resolve critical incidents.
• Maintain and update support documentation, knowledge bases, and runbooks.
• Participate in environment management (refreshes, patching, configuration) as required for support continuity.
• Support release management by validating and testing new Murex releases or patches from a support perspective.
• Contribute to continuous improvement of support processes, automation, and monitoring tools.
• Nimble to work on projects & BAU Support issues, as part of a team & individual contributor.
• A strong sense of urgency to ensure key issues are managed and fixed within defined SLA’s.
• Manage/contribute to the Issue tracker, ensure the board is up to date and ensure along with team all issues are true to status.
• Strong, clear and precise communication (oral & written) is a key requirement for the role.

Main Areas:

• Support the Global Markets, Commodities business in Murex.
• Market data (real time contribution, end of day) for assets.
• The team will also ensure support and maintenance of all its development and work within an agile framework (ceremonies – Stand up’s, prioritization, internal support catch-up).

Add value by:

• Helping out with user needs collection and anticipation.
• Analysis of these needs and definition of the required specifications.
• Multiple solutions proposal: where applicable, provide the sponsors with studies comparing the different options and solutions to facilitate strategic decision making.
• Implementation and delivery of retained solutions.
• Support and documentation.
• Bug tracking, continuous software evolution.
• Make recommendations regarding architecture, technologies and IT solutions.
• Analysis, problem solving and escalation.
• Carry out training and skills assessments at regular intervals.
• Follow the branch compliance rules.

Reporting: Timely progress updates to direct management as deemed necessary.

Key Skills — Mandatory:

• Sufficient years of experience working with Murex, in a Support role with a BA background, with deep expertise in troubleshooting and resolving issues.
• Experience of implementing and supporting Murex v3.1 with regards to Front Office; lower version of Murex is a strict no go.
• Experience in implementing both linear and non-linear products in Murex.
• Ability to build out multiple strategies/payoffs as per business needs.
• Strong exposure on Front Office Module in Murex:

• Simulations
• Market Data
• Pre-trade – Debug pricing related issues for FO
• Workflows – Exchange exclusive workflows – integrate various exchanges with Murex
• CICD is a must have.

Additional qualifications:

• Experience supporting multiple asset classes (Commodities, FX, IRD, Credit, etc.) in Murex.
• Expertise in Capital Markets across different asset classes and front to back knowledge of the trade lifecycle, including modelling these in Murex.
• Experience in binary version updates.
• Ability to do a risk assessment on cross asset impact for releases e.g. FX vs Commodities module.
• Past experience/knowledge of integrating flex pricing models, ability to debug and get to the root of the problem, working on defining a solution to fix the underlying problem.
• Strong experience around static data setup in Murex including generators, curve setup, Datamart etc.
• Experience with Livebook, PVLAR, Real time pricing, Risk Matrix is a must. RBPnL would be an advantage.
• Past experience of release validations to ensure the releases into production have been verified.
• Multitasking and ability to work on multiple issues within Murex.
• Experience with incident, problem, and change management in a production support environment.
• Think big and out of the box, propose strategic solutions, critically analyse the existing setup and propose any improvements that add value.
• Knowledge of events setup and lifecycle in Murex.
• Ability to debug various issues that are encountered.

Personal skills — required:

• Strong analytical and problem-solving skills.
• Calm under pressure, with a sense of urgency for critical incidents.
• Excellent communicator, able to explain technical issues to non-technical users.
• Team player, willing to share knowledge and support colleagues.
• Proactive, detail-oriented, and committed to continuous improvement.
• Ability to pick up and process information independently and quickly.
• Strong interest in the global markets business.
• Fast-learner and pro-active approach.
• Good communication skills (business-oriented and technical-oriented).
• Ability to work with geographically distributed stakeholders.
• Be a team player, help the junior members of the team and work as a cohesive unit.
• Build a strong relationship with peers in Paris and Porto.
• Work with the wider GMR teams in London to ensure seamless integration.
• Take ownership and at times be a conduit/coordinator for issues that are dependent on external teams/factors.
• Ability to take the lead on issues with the vendor and work constructively to resolve the issues in a timely fashion.
• Understand when a situation needs us to be proactive or reactive.
• Liaise with users directly, regularly follow up on issues and provide regular updates and timeliness.

Additional skills — required:

• Strong experience with Agile methodologies, Sprints, Kanban Board, Sprints review, Dev Ops solution.
• Experience in liaising with Senior Management – Head of Desks, Business Managers, Senior Front Office users, including stakeholder management.
• Effective communication skills (business-oriented and technical-oriented).
• Previous experience in working with Banks and FI’s.
• Ability to work in a demanding environment with strong business exposure.
• Ability to work as a team and individually with key information being fed back to the team.