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- Tasks: Enhance client relationships and improve customer experience in a dynamic financial services environment.
- Company: Leading Financial Services firm based in the heart of London.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Why this job: Join a growing team and make a real impact on client strategy and success.
- Qualifications: Experience in client management and strong analytical skills required.
- Other info: Collaborative culture with opportunities to work alongside top management and diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a leading Financial Services client based in the City of London who are seeking an experienced professional to join the team in their London office. This individual will be part of the EMEA and UK CCO team and will be client centric, focusing on the client needs and business objectives. You will be in charge of supporting the analysis and monitoring of client relationships, implementing a structured approach to client management and relationship maintenance, and continuously improving the client engagement framework.
Main responsibilities will be:
- Enhance our support to Business lines
- Improve customer experience
- Contribute to business development
The candidate will play an integral role in the build-up of the Client Office function in EMEA. Collaborating with both internal and external data teams, Coverage bankers, salespersons and product specialists, the candidate will have the opportunity to perform a variety of functions and contribute to the development of a growing platform.
Main Responsibilities:
- Client Strategy and Management: Understanding our client base across businesses, mapping our relationships, and assessing client profitability and potential. Developing a selective approach to our client and optimizing resource allocations, by adopting a client/product neutral view. Helping to expand our client base in a coordinated fashion and maximizing our coverage/product penetration (definition of commercial/client action plans with businesses, account reviews, identification of cross-sell opportunities, etc.). Working together with Top management, Coverage and Business Lines to support the business and client strategy. Delivery of results, presentations, follow-up with the actions.
- Customer Relationship Management: Manage in strong coordination with Business Lines.
Client Strategy and Success (Office of the COO) employer: LevelUP HCS
Contact Detail:
LevelUP HCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Strategy and Success (Office of the COO)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their business objectives and think about how you can contribute to enhancing client relationships. Tailor your responses to show you’re all about client success!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Client Strategy and Success. Highlight your experience in client management and how you’ve improved customer experiences in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Client Strategy and Success (Office of the COO)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in client strategy and management, and don’t forget to showcase any relevant achievements that align with the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about client success and how your skills can enhance the client engagement framework. Keep it concise but impactful!
Showcase Your Analytical Skills: Since the role involves analysing client relationships, be sure to mention any experience you have with data analysis or client profitability assessments. We want to see how you can contribute to improving customer experience!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at LevelUP HCS
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the financial services client you'll be working with. Familiarise yourself with their business objectives, recent news, and how they engage with their clients. This will not only show your enthusiasm but also help you tailor your responses to align with their needs.
✨Showcase Your Analytical Skills
Since the role involves analysing client relationships and profitability, be prepared to discuss your analytical approach. Bring examples of how you've previously assessed client data or improved client engagement frameworks. Highlighting specific metrics or outcomes can really make your experience stand out.
✨Demonstrate Collaboration
This position requires working closely with various teams, so be ready to share experiences where you've successfully collaborated with others. Discuss how you’ve worked with different departments to enhance customer experience or develop client strategies. Emphasising teamwork will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in client management. Think about potential challenges you might face in this role and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
