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For Companies At a Glance
- Tasks: Provide expert support for the Murex platform, ensuring stability and rapid issue resolution.
- Company: Join a leading Corporate Bank with a focus on innovation and teamwork.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be the go-to specialist in a dynamic environment and make a real impact.
- Qualifications: Extensive Murex experience and strong troubleshooting skills required.
- Other info: Collaborative team culture with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Working for a Corporate Bank in the Murex Support Team, you will provide expert-level support for the Murex platform, ensuring stability, performance, and rapid issue resolution for business-critical operations. Deep, hands-on knowledge of Murex is essential, as you will be the go-to specialist for troubleshooting, incident management, and user support.
Responsibilities
- Provide advanced support for all Murex-related incidents, service requests, and user queries, ensuring timely resolution within agreed SLAs.
- Troubleshoot and resolve complex technical and functional issues across Murex modules (Front Office, Risk, Back Office, Datamart, etc.).
- Monitor system health, perform root cause analysis, and proactively identify potential issues to minimize downtime.
- Collaborate closely with business users (trading, sales, risk, operations) to understand and address their support needs.
- Liaise with upstream/downstream IT teams and vendors to escalate and resolve critical incidents.
- Maintain and update support documentation, knowledge bases, and runbooks.
- Participate in environment management (refreshes, patching, configuration) as required for support continuity.
- Support release management by validating and testing new Murex releases or patches from a support perspective.
- Contribute to continuous improvement of support processes, automation, and monitoring tools.
- Nimble to work on projects & BAU Support issues, as part of a team & individual contributor.
- A strong sense of urgency to ensure key issues are managed and fixed within defined SLAs.
- Manage/contribute to the Issue tracker, ensure the board is up to date and ensure along with team all issues are true to status.
- Strong, clear and precise communication (oral & written) is a key requirement for the role.
Main Responsibilities
- Provide technical solutions to the business needs and follow best practices and standards. Be the driver for change and promote strategic solutions with the view for building for the long term.
Main Areas:
- Support the Global Markets, Commodities business in Murex.
- Market data (real-time contribution, end of day) for assets.
- The team will also ensure support and maintenance of all its development and work within an agile framework.
Key Skills
- Extensive experience working with Murex, in a Support role with a BA background, with deep expertise in troubleshooting and resolving issues.
- Experience of implementing and supporting Murex v3.1 with regards to Front Office.
- Experience in implementing both linear and non-linear products in Murex.
- Ability to build out multiple strategies/payoffs as per business needs.
- Strong exposure on Front Office Module in Murex.
- Experience supporting multiple asset classes (Commodities, FX, IRD, Credit, etc.) in Murex.
- Expertise in Capital Markets across different asset classes and front to back knowledge of the trade lifecycle, including modelling these in Murex.
- Strong experience around static data setup in Murex including generators, curve setup, Datamart, etc.
- Experience with Livebook, PVLAR, real-time pricing, Risk Matrix is a must.
- Excellent communicator, able to explain technical issues to non-technical users.
- Proactive, detail-oriented, and committed to continuous improvement.
- Strong analytical and problem-solving skills.
- Calm under pressure, with a sense of urgency for critical incidents.
- Team player, willing to share knowledge and support colleagues.
Murex Support Specialist (Fixed Term Contract) in City of London employer: LevelUP HCS
Contact Detail:
LevelUP HCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Murex Support Specialist (Fixed Term Contract) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and tech sectors, especially those who work with Murex. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your Murex knowledge and be ready to discuss specific scenarios where you've solved complex issues. Use real examples to demonstrate your expertise.
✨Tip Number 3
Don’t just wait for job openings to pop up! Be proactive and reach out to companies directly through our website. Express your interest in Murex support roles and highlight how you can add value to their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Reiterate your enthusiasm for the role and mention something specific from the interview that excites you about the opportunity.
We think you need these skills to ace Murex Support Specialist (Fixed Term Contract) in City of London
Some tips for your application 🫡
Show Off Your Murex Skills: Make sure to highlight your hands-on experience with Murex in your application. We want to see how you've tackled complex issues and provided support in previous roles, so don’t hold back on the details!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Use the job description as a guide to showcase your relevant skills and experiences that align with what we’re looking for in a Murex Support Specialist.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate strong communication skills, so make sure your written words reflect that. Avoid jargon unless it’s relevant to Murex!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LevelUP HCS
✨Know Your Murex Inside Out
Make sure you brush up on your Murex knowledge before the interview. Be ready to discuss specific modules like Front Office, Risk, and Back Office, and have examples of how you've troubleshot issues in the past. This will show that you're not just familiar with Murex, but that you can handle complex problems.
✨Showcase Your Problem-Solving Skills
Prepare to share detailed examples of how you've resolved technical issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and ability to work under pressure, which are crucial for this role.
✨Communicate Clearly and Effectively
Since strong communication is key, practice explaining technical concepts in simple terms. You might be asked to explain a complex issue to a non-technical user, so being able to break it down will highlight your communication skills and make you stand out.
✨Be Ready to Discuss Continuous Improvement
Think about ways you've contributed to process improvements in your past roles. Be prepared to discuss how you can bring that mindset to the Murex Support Team. Companies love candidates who are proactive and committed to enhancing workflows and support processes.
