IT Monitoring Support - Rates & Credit (Pricing / Front Office Global Markets IT) in City of London

As a member of the wider Support team, you will support the Rates & Credit business on a day-to-day basis and serve as the first point of contact between support and the business and other IT teams. You will provide direction and manage key deliveries as per business requirements, and be responsible for organizing and managing business prioritization of deliveries. The role requires the ability to communicate at different levels of management.

You will work on projects and BAU support, providing the business (Rates) with flexible, scalable, and tailored user software applications where proximity developments and resources are necessary. Close collaboration with Head Office teams, especially support and pre-trade teams, is essential to leverage processes effectively. Documenting the technology stack and working on seamless integration with Head Office is also part of your responsibilities.

Main stakeholders will include Front Office (trading, sales, and structuring), and the team also provides control and support to Middle Office and Risk teams where necessary. The role is hands-on and involves developing and managing some projects from initiation to delivery, focusing on pricing tools, market data internal contribution, risk management tools, and reporting tools.

The team contributes to designing and implementing a resilient, efficient, and scalable Information System for Rates, in close cooperation with other relevant IT, business, and operational teams in London and worldwide. Strong, clear, and precise communication (oral & written) is a key requirement for the role. It is highly desirable, but not essential, if you speak French.

• Provide technical solutions to business needs following best practices and standards.
• Be the driver for change and promote strategic solutions with a long-term view.
• Show urgency on business-related issues and manage business expectations.

• Support Rates and Credit business, including Summit and Murex.
• Market data (real-time contribution, end of day) for the same assets.
• Pre-trade pricing tools on FI/FX perimeters.

The team will ensure support and maintenance of all its development and work within an agile framework.

• Have excellent interpersonal skills to interact effectively with traders and sales teams in a dynamic, fast-paced context.
• Possess strong functional knowledge of rates, credit, or Fixed Income financial products, as well as a good understanding of their lifecycle during booking.
• Provide daily support to users, primarily traders, but also occasionally sales or middle office staff.
• Manage and resolve incidents and anomalies encountered.
• Conduct in-depth investigations into complex functional issues.
• Identify and document recurring incidents to achieve sustainable resolutions.
• Collaborate with production teams to optimize analysis and monitoring tools for applications.
• Maintain constant communication with project teams to stay informed and trained on new features.
• Write procedures and documentation to ensure knowledge is preserved within the support team.
• Investigate with platforms and post-trade teams when issues arise with deal processing in our STP.
• Make recommendations regarding architecture, technologies, and IT solutions.
• Carry out training and skills assessments at regular intervals.
• Propose new projects to the business and take lead on support topics.
• Innovative solutions for new business, activities, and products.
• Opportunities for efficiency improvements.

• Timely progress updates to direct management as deemed necessary.

• Minimum 8 years experience in development and maintenance of IT systems.
• Financial markets – Rates or Credit business: pricing, market making, and trading risk monitoring.
• Understanding of derivatives.
• Experience supporting Rates and Credit.
• Exposure to front-office and control functions.
• Rates & Credit trading business knowledge.

• Experience working with Summit.
• Use of Linux, Windows, and SQL, as well as Linux commands for log analysis.
• Knowledge of TREP and TIBCO RV communication systems is an advantage.
• Familiarity with the FIX protocol is an advantage.
• RTDS, Bloomberg API, LSEG EIKON.

• Integrate proactively into an agile team.
• Be comfortable working in international teams, showing team spirit and openness.
• Be proactive and a source of suggestions.
• Communicate effectively with various stakeholders, such as developers, support teams, traders, compliance, and Middle Office and Back Office departments.
• Fast learner with a proactive approach.
• Good communication skills (business-oriented and technical-oriented).

• Strong experience with Agile methodologies, Sprints, Kanban Board, Sprints review, Dev Ops solution.
• Ability to work with teams and stakeholders globally.
• Experience in liaising with Senior Management – Head of Desks, Business Managers, Senior Front Office users.
• Previous experience in working with Banks and Financial Institutions.
• Ability to work in a demanding environment with strong business exposure.