At a Glance
- Tasks: Support and enhance critical applications while troubleshooting and automating processes.
- Company: Fast-paced financial services firm with a focus on technology.
- Benefits: Competitive salary, professional development, and opportunities for remote work.
- Other info: Great chance to grow your career in a collaborative environment.
- Why this job: Join a dynamic team and make a real impact in tech support and project delivery.
- Qualifications: Degree or equivalent experience, plus 3 years in technical support.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a proactive
Application Support Analyst (Technical) to support and enhance a range of business-critical applications and technology services.
The role combines application support, technical troubleshooting, automation, stakeholder engagement, and project delivery within a fast-paced financial services environment.
Key Responsibilities
- Provide Level 1 and Level 2 support for business applications and Saa S solutions.
- Coordinate with third-party vendors for advanced support and issue resolution.
- Support application and infrastructure upgrades and security remediation activities.
- Develop and maintain automation scripts using Power Shell and Python.
- Perform daily operational checks and coordinate timely issue resolution.
- Manage support and enhancement requests for internally developed applications.
- Build strong relationships with business stakeholders and ensure high service quality.
- Troubleshoot incidents and manage service and change requests through defined processes.
- Project Involvement
- Participate in and lead technology projects where required.
- Support delivery against agreed scope, timelines, budget, and quality objectives.
- Facilitate collaboration across technical and business teams.
- Identify opportunities to improve business processes and workflows.
- Required Experience & Qualifications
- Higher Education qualification (Degree or equivalent) or relevant professional experience.
- Comp TIA A+ certification or equivalent technical certification.
- Minimum 3 years of experience in a similar technical support or business systems support role.
- Experience working independently and managing competing priorities.
- Technical Skills
- Cloud technologies and concepts
- Understanding of AI applications in IT support
- #J-18808-Ljbffr
Application Support Analyst employer: LevelUP HCS
As a Senior Banker at our esteemed firm, you will thrive in a dynamic and collaborative environment that champions innovation and professional growth. Our commitment to fostering strong relationships with financial sponsors across diverse sectors ensures that you will be at the forefront of impactful transactions, while our supportive culture encourages mentorship and the development of junior team members. Located in a vibrant financial hub, we offer competitive benefits and unparalleled opportunities for career advancement, making us an exceptional employer for those seeking meaningful and rewarding work.
