People Operations Manager in London

Levellr is the enterprise marketing solution for Discord, used by some of the world's largest gaming companies (Scopely, Krafton, Epic), brands (Google & YouTube) and music labels (Universal, Warner) to help them grow, manage and monetize communities on Discord. We are seeking our first People Operations Manager to own the operational and cultural infrastructure of our fast‐growing startup. This is a critical, high‐leverage role reporting directly to the Chief of Staff. You will be the engine that ensures our team is supported, our systems are compliant, and our culture thrives as we scale globally. If you are passionate about building scalable processes from scratch and thrive on extreme ownership across People, Business Operations, and culture, this is your opportunity to define the future of our company. This is a unique opportunity to join a fast‐growing startup as we continue our global expansion and look to double in size in 2026. You'll be an integral part of shaping our team, culture, and growth.

Main Responsibilities

• Employee Lifecycle: Own the full administrative lifecycle from onboarding (Right to Work checks, systems access, HRIS management) through offboarding.
• Company Culture & Training: You will be responsible for creating and sustaining a positive employee experience. This can range from regular events, recognition, learning and development programs, to planning our annual global offsite.
• Recruiting Logistics: Serve as the Applicant Tracking Systems (ATS) administrator (scheduling, postings), manage candidate communication, and ensure a positive candidate experience through each hiring process.
• IT & Systems Support: Manage the hardware lifecycle (ordering laptops, inventory tracking) and act as the internal administrator for all core SaaS tools (Slack, Notion, G‐Suite).
• EA/Admin Support: Manage and schedule complex internal and external meetings for the executive team and provide ad‐hoc administrative leverage (complex travel bookings, etc.).
• Cross‐functional Alignment: This role will take on ad‐hoc projects, where you will have a front row seat to company strategy, supporting different data and analytics needs.

Qualifications

• 3‐5+ years of experience in People Operations or a related Business Operations role, preferably in a fast‐paced startup environment.
• Exceptional organizational skills and demonstrated ability to manage high volumes of detail‐oriented tasks without error (e.g., managing a complex payroll process).
• High proficiency and experience managing both an HRIS (e.g., Deel, Rippling) and an ATS (e.g., Polymer, Greenhouse).
• A strong, positive bias toward action, a "no task too small" mentality, and the ability to maintain discretion with confidential data.
• Excellent communication skills, capable of clearly communicating complex policies across all levels of the organization.

Bonus Points

• Highly flexible and comfortable operating in high ambiguity, shifting priorities and taking on tasks outside of core People Ops scope.
• A naturally positive and solution‐focused mindset, thriving on making things run better for the team.
• A demonstrated hunger for growth and a genuine interest in evolving into a People Partner or Operations role long‐term.

Who we are

Levellr was founded by Tom (CEO) and Ben (CTO), who have experience in both start‐ups and large scale companies (YouTube, Eleven Sports). Since 2021 we've grown the team to 30+ employees and are backed by an experienced board who have multiple successful exits between them. The product that we are building is growing in multiple verticals, seeing a 6x growth over the last 3 years and on track to continue. We believe in substance over hype. We're a product‐led company building a sustainable business by solving our customers' most pressing problems. This allows us to create a culture and a company that we're proud to build together. Some of the values we stand for:

• We have ownership. We embrace change and take bold risks.
• We get shit done. We have a bias for action and love creating value from our code and our conversations.
• We disagree and commit. We give radically honest feedback and challenge assumptions, then get behind the result & move on.
• We grow in uncertainty. We listen to market feedback and iterate continuously to build products our customers love.
• We care. We care about our team and our community/(ies).

Benefits

• Unlimited sessions with Spill
• Co‐working space access (Soho Works, locations across London)
• Home office budget once you pass 3 months probation
• Annual team trips
• Hybrid remote & flexible working hours
• A say in how we grow—your voice will shape our future

We are an equal opportunity employer aiming to build a diverse team. We do not discriminate on the basis of ethnicity, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We're open and inclusive, and it's important to us that you are too.