At a Glance
- Tasks: Moderate Discord communities, ensuring safety and engagement while following guidelines.
- Company: Join Levellr, a leading marketing solution for top gaming and music brands.
- Benefits: Flexible hours, remote work, professional training, and a supportive community.
- Other info: Ongoing opportunities with a chance to connect across time zones.
- Why this job: Be part of an exciting network and shape vibrant online communities.
- Qualifications: Experience in Discord moderation or similar platforms, with strong safety instincts.
The predicted salary is between 44595 - 54505 £ per year.
Remote, Part time, Ongoing Opportunities
Levellr is the enterprise marketing solution for Discord, used by some of the world’s largest gaming companies (Scopely, Krafton, Epic), brands (Google Gemini & YouTube) and music labels (Universal, Warner) to help them grow, manage and monetise communities on Discord.
We’re currently building a curated pool of experienced Discord moderators for future, ongoing opportunities. This is not a role tied to an immediate opening — instead, successful applicants will be added to our moderator network and contacted when projects arise that match their experience and availability.
What you'd do:
- Keep communities safe by monitoring for harmful content, enforcing rules, and handling escalations
- Work behind the scenes and/or actively engage with community members, depending on the project
- Follow our structured moderation framework with clear guidelines and escalation paths
- Follow clear client-specific tone and communication flow
- Actively participate in community conversations, bringing genuine knowledge of the subject matter
- Provide constructive feedback based on the community and your experience
What we're looking for:
- Proven Discord moderation experience (personal servers count!), or moderation experience on other chat platforms
- Strong safety instincts — you can spot phishing, harassment, and rule violations quickly
- Trustworthy and consistent — you handle confidential information with discretion, moderate impartially, and communicate proactively with your team
- Comfortable building rapport with community members while maintaining a clear professional boundary
- Bonus: genuine interest in music, gaming, or tech communities
- Comfortable with moderation bots and tooling (AutoMod, custom bots)
What we offer:
- Professional training and onboarding
- A supportive internal moderator community
- Flexible hours and remote work across time zones
This is a paid freelance, remote position. We're interested in candidates from all time zones.
Freelance Discord Moderator Talent Pool in London employer: Levellr
Levellr is an exceptional employer for freelance Discord moderators, offering a flexible remote work environment that allows you to engage with vibrant communities across the globe. With professional training and a supportive internal community, you'll have the opportunity to grow your skills while working with some of the biggest names in gaming and entertainment. Join us to be part of a dynamic team that values your expertise and fosters meaningful connections in the digital space.
StudySmarter Expert Advice🤫
We think this is how you could land Freelance Discord Moderator Talent Pool in London
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Levellr might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Freelance Discord Moderator Talent Pool in London
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Levellr know if you can meet their needs without any hiccups!
Tailor Your Application to Levellr:Every company has its vibe and customer approach. Research Levellr's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Levellr
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Levellr.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
