At a Glance
- Tasks: Lead a vibrant team to create unforgettable experiences for our guests.
- Company: Join Lane7, the UK's fastest-growing boutique bowling business.
- Benefits: Competitive pay, flexible shifts, and opportunities for personal growth.
- Other info: Be part of an exciting atmosphere with great career progression.
- Why this job: Bring your energy and creativity to a fun-filled environment!
- Qualifications: 2+ years in hospitality management and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Location: Gutterball, Ocean Terminal Shopping Centre
Salary: £13.11 - 30 hours per week
About Us: Lane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. Think of us as your one-stop-shop for a great activity packed experience. Not only do we offer highly attractive bowling lanes, but also arcades, ping-pong, e-darts, virtual reality, karting and much more!
What is the ideal candidate?
- Energetic and an infectious personality to give our guests the best possible experience
- Creative and passionate with a can-do attitude when it comes to providing great customer service
- Flexible with shifts and able to commute to the venue
- A minimum of 2 years supervisor / management experience in the hospitality or leisure sector
The Role:
- Ensure our guest journey is immaculate, from start to finish
- You’re the port of call for our guests, whether you're checking them in, building their favourite cocktail or cleaning down their table
- Ensuring everyone is enjoying a fully immersive experience
- Represent the Lane7 brand to the best of your ability and immerse yourself in what is an amazing atmosphere to be part of!
- Ensure our teams are following all health and safety and food management policies
- Respond to complaints within the given parameters or escalate to the General Manager
- Work alongside the management team to ensure all maintenance issues are reported and resolved quickly and efficiently
- Lead shifts where appropriate ensuring all team members are fully briefed for the shift ahead
- Maintain great product knowledge of all offerings
Duty Manager in Edinburgh employer: Level X
At Lane7, we pride ourselves on being a vibrant and dynamic employer that fosters creativity and passion in our team. Located in the bustling Ocean Terminal Shopping Centre, we offer not only competitive pay but also a fun and engaging work environment where employees can thrive and grow within the hospitality and leisure sector. Join us to be part of an exciting brand that values your personality and provides ample opportunities for career advancement while ensuring our guests have an unforgettable experience.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Edinburgh
✨Tip Number 1
Get to know the company culture! Before you step into that interview, check out Lane7's vibe. Visit their venues if you can, and soak up the atmosphere. This will help you connect with the team and show them you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Duty Manager, you'll be the face of the venue. Role-play common scenarios with friends or family to get comfortable handling guest interactions and complaints. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your creativity! Think of fun ideas or improvements you could bring to the role. Whether it's a new cocktail recipe or a unique event idea, share these during your interview to demonstrate your passion and innovative spirit.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds. Plus, it’s a great way to reiterate your excitement about the role!
We think you need these skills to ace Duty Manager in Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be creative and inject some fun into your words. Remember, we’re all about good vibes here at Lane7!
Tailor Your Application:Make sure to tailor your application to the Duty Manager role specifically. Highlight your relevant experience in hospitality or leisure, and how it aligns with our mission to provide an amazing guest experience. We love seeing how you connect your skills to what we do!
Be Clear and Concise:While we love creativity, clarity is key! Keep your application clear and to the point. Use bullet points if necessary to make your experience and skills stand out. We want to quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Gutterball!
How to prepare for a job interview at Level X
✨Know the Brand Inside Out
Before your interview, dive deep into Lane7 and its offerings. Familiarise yourself with their unique selling points, like the variety of activities they provide. This will not only show your enthusiasm but also help you connect your experience to their brand values.
✨Show Off Your Personality
As a Duty Manager, having an infectious personality is key. During the interview, let your energy shine through! Share stories that highlight your creativity and passion for customer service. Remember, they want someone who can bring good vibes to the team.
✨Prepare for Scenario Questions
Expect questions about handling guest complaints or managing a busy shift. Think of specific examples from your past experience where you successfully resolved issues or led a team. This will demonstrate your management skills and ability to maintain a great guest experience.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team culture, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
