At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences in a fun-filled environment.
- Company: Join Lane7, the UK's leading boutique bowling business with exciting venues.
- Benefits: Enjoy 28 days holiday, free activities, and discounts on food and drink.
- Other info: Great opportunities for personal growth and team social events await you!
- Why this job: Be part of a dynamic team where your creativity and energy can shine.
- Qualifications: 2 years of management experience in hospitality or leisure required.
The predicted salary is between 20000 - 25000 £ per year.
Location: Gutterball, Ocean Terminal Shopping Centre
Salary: £13.11 - 30 hours per week
About Us: Lane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. We offer highly attractive bowling lanes, arcades, ping-pong, e-darts, virtual reality, karting and much more!
What is the ideal candidate?
- Energetic and an infectious personality to give our guests the best possible experience
- Creative and passionate with a can-do attitude when it comes to providing great customer service
- Flexible with shifts and able to commute to the venue
- A minimum of 2 years supervisor / management experience in the hospitality or leisure sector
The Role:
- Ensure our guest journey is immaculate, from start to finish
- You’re the port of call for our guests, whether you're checking them in, building their favourite cocktail or cleaning down their table
- Ensuring everyone is enjoying a fully immersive experience
- Represent the Lane7 brand to the best of your ability and immerse yourself in what is an amazing atmosphere to be part of!
- Ensure our teams are following all health and safety and food management policies
- Respond to complaints within the given parameters or escalate to the General Manager
- Work alongside the management team to ensure all maintenance issues are reported and resolved quickly and efficiently
- Lead shifts where appropriate ensuring all team members are fully briefed for the shift ahead
- Maintain great product knowledge of all F&B offerings ensuring team members are following our brand guidelines at all times
What We’ll Offer:
- 28 days holiday per year
- Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
- 25% off food and drink
- Get involved with different social activities throughout the year through our team social calendar
- Join your teams Monday bowling club
- Annual team awards party
- Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
- Cycle2Work scheme partnered with Halfords
- Refer a friend scheme
To Apply: All candidates must be fluent in written and spoken English and have the right to work in the UK.
Does this sound like what you’re looking for? Get in touch asap to find out more and join us!
Duty Manager employer: Level X
At Lane7, we pride ourselves on being a vibrant and dynamic employer that fosters creativity and personal growth within the hospitality sector. Located in the bustling Ocean Terminal Shopping Centre, our Duty Manager role offers a unique opportunity to lead a passionate team while ensuring an unforgettable experience for our guests. With benefits like free activities, generous holiday allowances, and a strong focus on team wellbeing, we are committed to creating a supportive work culture where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company! Before your interview, dive into Lane7's vibe. Check out their social media and website to understand their culture and offerings. This way, you can show off your enthusiasm and fit right in!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. Think about how you can showcase your experience in hospitality and your creative problem-solving skills. The more you rehearse, the more confident you'll feel!
✨Tip Number 3
Bring the good vibes! When you walk into that interview, let your personality shine. Show them you're energetic and passionate about providing an amazing guest experience. Remember, they want someone who can bring excitement to the team!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Duty Manager role!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your energetic and infectious personality. Use a friendly tone and let your passion for providing great customer service shine through.
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to highlight your relevant experience in hospitality or leisure. Show us how your skills align with what we’re looking for!
Highlight Your Experience:Make sure to emphasise your management or supervisory experience. We’re keen on candidates with at least 2 years in the field, so don’t be shy about showcasing your achievements and how they relate to the Duty Manager role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Lane7 team!
How to prepare for a job interview at Level X
✨Know the Brand Inside Out
Before your interview, make sure you research Lane7 and its offerings thoroughly. Understand their values, the atmosphere they create, and what makes them stand out in the leisure sector. This will help you demonstrate your passion for the brand and show that you're genuinely interested in being part of their team.
✨Show Off Your Personality
As a Duty Manager, having an infectious personality is key! During the interview, let your true self shine through. Share stories that highlight your creativity and ability to connect with guests. Remember, they’re looking for someone who can bring good vibes to the team!
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like guest complaints or team management challenges. Think of examples from your past experience where you successfully resolved issues or led a team. This will showcase your problem-solving skills and management experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for progression, or how they ensure a great guest experience. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
