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- Tasks: Lead a vibrant team to create unforgettable guest experiences in a fun-filled environment.
- Company: Join Lane7, the UK's fastest-growing boutique bowling destination with exciting venues.
- Benefits: Enjoy 28 days holiday, free activities, discounts, and social events.
- Why this job: Be part of a dynamic team where your creativity and passion can shine.
- Qualifications: Previous hospitality experience and a knack for great customer service.
- Other info: Opportunities for personal growth and a supportive team culture await you.
The predicted salary is between 30000 - 42000 £ per year.
Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions… we've got every occasion covered.
Could you be what we’re looking for? We’re looking for creative, passionate, and exciting people to make our guest experience the best going. You bring the good vibes, we bring the opportunities to grow through our brand.
Who is the ideal candidate?
- Previous hospitality experience is essential
- A natural people person who puts great customer service at the top of their agenda
- Enthusiasm and the ability to create a sense of fun and motivate a team whilst upholding standards and maintaining discipline
- Self-discipline, initiative, leadership ability with an outgoing personality
- Ability to motivate employees to work as a team to ensure service meets stellar standards
- Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommending appropriate solutions to any problems arising
- Must possess good communication skills for dealing with diverse team
The Role
- Ensure positive guest service in all areas.
- Respond to complaints within the given parameters or elevate to the Deputy / General Manager, taking any and all appropriate actions to turn dissatisfied guests into returning guests
- Managing shifts covering the entire venue
- Adhere to company standards and service levels to increase sales, minimise costs, beverage, supply and labour costs
- Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities
- Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members
What We’ll Offer
- 28 days holiday per year
- Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
- 25% off food and drink
- Get involved with different social activities throughout the year though our team social calendar
- Join your teams Monday bowling club
- Annual team awards party
- Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
- Cycle2Work scheme partnered with Halfords
- Refer a friend scheme
To Apply
All candidates must be fluent in written and spoken English and have the right to work in the UK. Does this sound what you’re looking for? Get in touch asap to find out more and join us!
Assistant Manager employer: Level X
Contact Detail:
Level X Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Lane7's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since they’re looking for a natural people person, think of examples from your past experiences where you’ve provided stellar customer service or turned a complaint into a positive experience.
✨Tip Number 3
Show off your leadership abilities! Be ready to discuss how you've motivated a team in the past. Share specific stories that highlight your initiative and ability to create a fun, team-focused environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Lane7 family!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and creativity into your words. Remember, we’re all about good vibes here at StudySmarter!
Tailor Your Application: Make sure to tailor your application to the Assistant Manager role. Highlight your previous hospitality experience and how it aligns with our values. We love seeing candidates who understand what makes us tick and can bring that to the table!
Be Clear and Concise: While we love a bit of flair, clarity is key! Keep your application clear and to the point. Use bullet points if needed to make it easy for us to see your skills and experiences at a glance. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen and ready to join the Lane7 family!
How to prepare for a job interview at Level X
✨Know the Venue Inside Out
Before your interview, make sure you research Lane7 and its various offerings. Familiarise yourself with their brands like Level X and Gutterball, and think about how you can contribute to creating a fun atmosphere for guests. This knowledge will show your enthusiasm and commitment.
✨Showcase Your People Skills
As an Assistant Manager, you'll need to be a natural people person. Prepare examples from your previous hospitality experience where you've excelled in customer service or resolved complaints. Highlight your ability to motivate a team and create a positive environment.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to handle multiple tasks or resolve issues under pressure. Be ready to discuss how you managed these situations effectively, as this role requires juggling various activities while maintaining high standards.
✨Bring the Good Vibes
Lane7 is all about fun and excitement, so let your personality shine during the interview! Share your passion for hospitality and how you can contribute to a vibrant team culture. Remember, they’re looking for someone who can keep the energy up!
