At a Glance
- Tasks: Lead a vibrant team to deliver unforgettable experiences in our exciting venue.
- Company: Join Lane7, the UK's fastest-growing boutique bowling destination with a fun atmosphere.
- Benefits: Competitive salary, health insurance, free activities, and generous holiday allowance.
- Other info: Enjoy team socials, awards parties, and career growth opportunities.
- Why this job: Be part of a dynamic environment where you can inspire and create memorable moments.
- Qualifications: Management experience in leisure or hospitality and a passion for guest satisfaction.
The predicted salary is between 34000 - 34000 £ per year.
About Us
Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions… we've got every occasion covered.
Could you be what we're looking for? As our business continues to expand and bring the full throttle best night out in one place experience, we’re now looking for an experienced Deputy General Manager ready to help set the pace, lead from the front and drive this huge venue to its full potential.
The Role
As Deputy General Manager, you’ll support with the responsibility for the performance, culture, and success of the site. You’ll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams.
Key responsibilities include:
- Work alongside the General Manager in all areas of the venue and make operational decisions on daily matters of importance, adhering to company standards and service levels to increase sales, minimise costs, beverage supply, labour costs and overall P&L.
- Manage the daily operation of the entire venue, including the selection, training, development and performance management of all staff.
- Be fully accountable for all processes and procedures within the business from daily transactions to inventory management.
- Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities.
- Ensure positive guest service in all areas. Respond to complaints within the given parameters or escalate to the General Manager, taking any and all appropriate actions to turn dissatisfied guests into return guests.
- Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members.
To be a success with Lane7, you’ll:
- Have management experience in the leisure, hospitality, or F&B sector.
- Be a Deputy General Manager able to lead by example and supervise a team throughout every daily activity.
- Inspire and motivate your team to deliver outstanding guest experiences from the moment they step through the door.
- Be a great communicator.
- Have a positive, can-do and problem-solving attitude no matter the task that faces you.
- Have the ability to create a sense of fun, for you, the guests and the team.
What We'll Offer
- Salary Package - Up to £34,000 Per Annum.
- 28 days holiday per year (Plus 1 day per every year worked, up to 5 years of service).
- Private Health insurance & benefits through Vitality.
- Company pension contribution.
- Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time).
- 25% off food and drink.
- Get involved with different social activities throughout the year through our team social calendar.
- Annual team awards party.
- Cycle2Work scheme partnered with Halfords.
- Refer a friend scheme.
Deputy General Manager employer: Level X Middlesbrough
At Lane7, we pride ourselves on being a vibrant and dynamic employer that fosters creativity and passion among our team members. With a strong focus on personal development and progression, we offer a supportive work culture where you can thrive while enjoying unique benefits like free bowling and a variety of social activities. Join us in creating unforgettable experiences for our guests in an exciting atmosphere that truly values your contributions.
