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For Companies At a Glance
- Tasks: Oversee property admin tasks, manage collections, and maintain tenant relations.
- Company: Join a dynamic team focused on efficient property management and positive work culture.
- Benefits: Enjoy flexible working options, professional development, and a supportive environment.
- Why this job: Make a real impact in property management while developing your leadership skills.
- Qualifications: Strong leadership, communication skills, and proficiency in Microsoft Office required.
- Other info: Opportunity for growth and involvement in exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
As the Property Administration Controller, you will be responsible for overseeing all administrative tasks related to our properties, ensuring smooth and efficient operations. Your role will be crucial in fostering a positive work environment for staff while maintaining high collection rates and meeting administrative deadlines.
Key Responsibilities:
- Maximizing Collections: Optimize team performance by leading, motivating, and providing guidance to achieve set goals and objectives. Ensure the team works efficiently and accurately to meet targets. Set clear, measurable goals and deadlines, regularly monitoring performance. Conduct team meetings to align strategies and address concerns. Ensure queries related to outstanding balances, short payments, and account issues are handled promptly by the relevant supervisor. Follow up on payments where necessary.
- Reporting to the Administration Manager: Ensure supervisors and the Revenue Management Controller submit the required reports. Track team performance metrics and provide updates. Prepare any additional reports requested by management.
- Tenant Relations: Maintain strong relationships with tenants, ensuring a smooth administrative process. Proactively intervene on problematic accounts and escalate issues when necessary. Ensure timely adjustments on accounts, including reconciliations, interest schedules, and rate calculations. Engage with tenants directly when required and arrange meetings with high-profile tenants for account-related matters.
- Staff Management: Foster positive employee relationships and provide coaching as needed. Address internal conflicts and disputes without delay. Implement succession planning and employee upskilling initiatives. Assist staff in improving turnaround times and time management. Plan and execute monthly training sessions and onboarding programs. Maintain effective communication within the team and across departments.
- Billing & Pre-Billing: Assist in preparing rent roll sheets and ensuring accuracy. Investigate and resolve billing errors at the source.
- High-Profile Tenant Accounts: Personally manage VIP tenant accounts until they can be handed over to a supervisor. Keep reconciliations updated and ensure issues are resolved swiftly.
- New Building Onboarding: Facilitate the smooth take-on of new tenants.
- Rent Roll & MDA System: Maintain and update tenant records, ensuring accurate data input by the team.
- Tenant Account Adjustments: Review the validity of submitted and processed adjustments. Submit adjustments for Property Administration Manager approval.
- Support Office Team Leader Backup: Regularly engage with the Team Leader to stay updated on their functions and active queries.
- Daily Check-Ins with the Property Administration Manager (via Teams): Discuss daily and weekly planning. Provide updates on ongoing projects, tenant concerns, and staffing issues.
- Projects & Special Tasks: Coordinate with the team to plan, adopt, and complete projects. Oversee the submission of legal files, ensuring all required documentation is included. Collaborate with the Finance Department and Administration Manager on annual audits. Work with the Support Office Leadership Team and Municipal Department to finalize annual rates and refuse increases. Carry out additional tasks or projects as required by management.
Qualifications & Skills:
- Strong leadership, organizational, and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Proven ability to manage collections, tenant relations, and staff performance.
- Attention to detail with a high level of accuracy in reporting and administration.
- Ability to work independently and collaboratively within a team.
- Proficiency in Microsoft Office and property management software (MDA preferred).
Property Administration Controller employer: Level Up
Contact Detail:
Level Up Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Administration Controller
✨Tip Number 1
Familiarise yourself with property management software, especially MDA, as it's preferred for this role. Being proficient in the tools used will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated teams in the past. Think about specific situations where you set clear goals and helped your team achieve them, as this aligns perfectly with the responsibilities of the Property Administration Controller.
✨Tip Number 3
Brush up on your communication skills, particularly in handling tenant relations. Be ready to discuss how you've effectively managed tenant concerns and maintained positive relationships, as this is a key aspect of the role.
✨Tip Number 4
Prepare to discuss your experience with billing and collections. Highlight any specific strategies you've implemented to improve collection rates or resolve billing issues, as this will show your capability to maximise collections in the new role.
We think you need these skills to ace Property Administration Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property administration, collections management, and team leadership. Use specific examples that demonstrate your ability to meet targets and manage tenant relations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the responsibilities outlined in the job description. Mention your leadership style and how you foster positive relationships within a team.
Highlight Relevant Skills: In your application, emphasise your organisational and problem-solving abilities, as well as your proficiency in Microsoft Office and property management software. Provide examples of how you've successfully managed collections and tenant accounts.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Property Administration Controller role.
How to prepare for a job interview at Level Up
✨Showcase Your Leadership Skills
As a Property Administration Controller, strong leadership is key. Be prepared to discuss your previous experiences in leading teams, motivating staff, and achieving targets. Use specific examples to illustrate how you've successfully managed collections and fostered a positive work environment.
✨Demonstrate Problem-Solving Abilities
This role requires excellent problem-solving skills, especially when dealing with tenant relations and billing issues. Think of scenarios where you've resolved conflicts or improved processes, and be ready to share these during the interview.
✨Highlight Your Communication Skills
Effective communication is crucial for this position. Prepare to discuss how you maintain relationships with tenants and collaborate with team members. You might want to provide examples of how you've handled difficult conversations or facilitated team meetings.
✨Familiarise Yourself with Relevant Software
Proficiency in property management software is essential. If you have experience with MDA or similar systems, make sure to mention it. If not, do some research on the software used in property administration to show your willingness to learn and adapt.
