At a Glance
- Tasks: Manage landlord and tenant journeys, ensuring smooth move-ins and renewals.
- Company: Join an award-winning digital letting platform with a supportive team culture.
- Benefits: Competitive salary, performance bonuses, training support, and casual dress code.
- Other info: Dynamic office environment in Henley-in-Arden with clear career progression opportunities.
- Why this job: Make a real impact in property management while developing your skills.
- Qualifications: Experience in property lettings preferred; strong organisational and communication skills required.
The predicted salary is between 26000 - 30000 € per year.
This is an office-based operations role for someone who gets things done, keeps deals moving, and delivers a seamless experience from instruction to tenancy start. You will manage landlord and tenant journeys via phone, email, and video calls, progress move-ins, handle renewals, resolve issues, and ensure nothing falls through the cracks. You own the pipeline from property instruction to keys handed over. Working as part of a small, close-knit team of 6 in our Henley-in-Arden office, you'll collaborate daily to deliver exceptional service to landlords and tenants across the UK. This is not a passive admin role. Deadlines matter. Accuracy matters. Follow-through matters.
What you'll be responsible for:
- Move-ins & onboarding: Manage the end-to-end move-in process from instruction to tenancy start, coordinate advertising, viewings, tenant referencing, contracts, and deposits via phone, email, and video calls, hit move-in deadlines and reduce fall-throughs, act as main point of contact for landlords and tenants during onboarding, ensure all compliance and legal requirements are completed accurately and on time.
- Renewals & retention: Proactively manage subscription renewals and property relisting, reduce void periods by keeping landlords engaged and properties active, support landlords coming to the end of their plans with clear next steps.
- Client relationship management: Provide responsive, professional support to landlords and tenants via phone and email, build rapport and foster long-term client relationships remotely, handle enquiries efficiently and resolve issues before they escalate.
- Revenue support: Identify opportunities to upsell additional services (compliance, inventories, viewings), support personal and company revenue targets through cross-selling.
- Compliance & documentation: Manage legal certifications and ensure regulatory compliance, keep accurate records in HubSpot CRM, facilitate deposit registrations and assist with dispute resolution.
- Pipeline & process: Progress cases accurately using HubSpot and keep things moving, collaborate with team members to streamline operations, maintain a clean, up-to-date pipeline.
What good looks like in this role:
- 15–20 successful move-ins per month.
- High retention rate on renewals.
- Minimal fall-throughs due to proactive management.
- Fast response times and clean CRM records.
- Strong upsell attachment rate on ancillary services.
- High performers stay on top of deadlines, communicate clearly, and take ownership.
What we're looking for:
- Experience in property lettings, estate agency, or client-facing operations (preferred).
- Strong organisational skills and ability to manage multiple cases simultaneously.
- Excellent phone manner and written communication skills.
- NFOPP, ARLA, or other property qualifications desirable but not essential.
- Calm under pressure and comfortable managing competing priorities.
- Proactive mindset—you spot issues early and solve them.
- Comfortable working to service standards and performance metrics.
- CRM discipline and attention to detail (HubSpot experience a plus).
- Confident using phone systems (RingCentral), email, and video calling platforms.
- Team player who thrives in a small, collaborative environment.
- If you avoid responsibility or struggle with deadlines, this role won't suit you.
What we offer:
- £26,000–£30,000 basic salary (depending on experience).
- Performance bonus scheme (commission + quarterly bonus).
- Realistic OTE £38,000–£42,000 (actual earnings of current team members range £32k–£42k).
- Clear targets and transparent bonus structure.
- Training on compliance, platform, HubSpot, and best practice.
- Support to achieve industry qualifications (NFOPP, ARLA).
- Small, supportive team environment in Henley-in-Arden.
- On-site parking.
- Casual dress.
- Performance-led culture with genuine career progression.
About LettingaProperty.com: LettingaProperty.com is an award-winning digital letting platform that's been helping landlords across England, Scotland, and Wales let and manage their properties for over 17 years. We currently serve 1,600+ landlords, combining our online platform with experienced people to deliver results at scale. Apply if you want an operations role where service quality and results are directly rewarded.
Tenancy Account Manager employer: lettingaproperty.com
LettingaProperty.com is an exceptional employer located in the picturesque Henley-in-Arden, offering a dynamic and supportive work environment for Tenancy Account Managers. With a focus on performance and career progression, employees benefit from clear targets, training opportunities, and a close-knit team culture that fosters collaboration and personal growth. The company values accuracy and responsiveness, ensuring that every team member plays a crucial role in delivering outstanding service to landlords and tenants alike.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Account Manager
✨Tip Number 1
Get to know the company inside out! Research LettingaProperty.com, understand their values, and be ready to chat about how you can contribute to their mission. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your phone and video call skills! Since this role involves a lot of communication, make sure you're comfortable and confident. Try mock interviews with friends or family to nail down your delivery and tone.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. This will help demonstrate that you can handle the fast-paced environment and keep everything on track.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tenancy Account Manager
Some tips for your application 🫡
Show Your Organisational Skills:In your application, highlight your ability to manage multiple cases at once. We want to see how you keep things moving and ensure nothing falls through the cracks, just like in the role of a Tenancy Account Manager.
Communicate Clearly:Since you'll be dealing with landlords and tenants via phone, email, and video calls, make sure your written communication is top-notch. Use clear language and demonstrate your excellent phone manner in your application.
Demonstrate Proactivity:We love candidates who spot issues early and take action. Share examples in your application where you've proactively managed situations or improved processes to show us you're the right fit for our team.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Henley-in-Arden office.
How to prepare for a job interview at lettingaproperty.com
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Tenancy Account Manager role. Familiarise yourself with the responsibilities like managing move-ins, renewals, and client relationships. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects simultaneously. Highlight how you kept everything on track and met deadlines, as this is crucial for the job.
✨Practice Your Communication Style
As you'll be dealing with landlords and tenants via phone, email, and video calls, practice your communication skills. Be clear, concise, and professional in your responses. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and performance metrics. This shows that you're engaged and serious about finding the right fit for both you and the company.
