At a Glance
- Tasks: Manage the entire lettings process and ensure a seamless experience for landlords and tenants.
- Company: Join an award-winning digital letting platform with a supportive team culture.
- Benefits: Competitive salary, performance bonuses, training support, and clear career progression.
- Other info: Thriving small team atmosphere with opportunities for personal growth and industry qualifications.
- Why this job: Make a real impact in property management while developing your skills in a dynamic environment.
- Qualifications: Experience in lettings or property management, strong organisational skills, and excellent communication.
The predicted salary is between 26000 - 30000 € per year.
This is an office-based lettings role for someone who gets things done, keeps deals moving, and delivers a seamless experience from property instruction to tenancy start. You will manage landlord and tenant journeys via phone, email, and video calls, progress lettings from viewing to move-in, handle tenancy renewals, resolve issues, and ensure nothing falls through the cracks. You own the entire lettings process from property listing to keys handed over. Working as part of a small, close-knit team of 6 in our Henley-in-Arden office, you'll collaborate daily to deliver exceptional service to landlords and tenants across the UK. This is not a passive admin role. Deadlines matter. Accuracy matters. Follow-through matters.
What you'll be responsible for:
- Lettings & move-ins: Manage the end-to-end letting process from property instruction to tenancy start, coordinate property advertising, tenant viewings, referencing, contracts, and deposits via phone, email, and video calls, hit move-in deadlines and reduce fall-throughs, act as main point of contact for landlords and tenants throughout the letting process, ensure all compliance and legal requirements are completed accurately and on time.
- Tenancy renewals & retention: Proactively manage tenancy renewals and property relisting, reduce void periods by keeping landlords engaged and properties active, support landlords coming to the end of their tenancies with clear next steps.
- Client relationship management: Provide responsive, professional support to landlords and tenants via phone and email, build rapport and foster long-term client relationships, handle enquiries efficiently and resolve issues before they elevate.
- Revenue & upselling: Identify opportunities to upsell additional services (compliance certificates, professional photography, inventories, accompanied viewings), support personal and company revenue targets through cross-selling.
- Compliance & documentation: Manage legal certifications (EPCs, Gas Safety, EICRs) and ensure regulatory compliance, keep accurate records in HubSpot CRM, facilitate deposit registrations and assist with dispute resolution, progress lettings accurately using HubSpot and keep things moving, collaborate with team members to streamline operations.
What good looks like in this role:
- High retention rate on tenancy renewals.
- Minimal fall-throughs due to proactive management.
- Fast response times and clean CRM records.
- Strong upsell attachment rate on ancillary services.
High performers stay on top of deadlines, communicate clearly, and take ownership.
What we're looking for:
- Experience as a lettings negotiator, property manager, lettings coordinator, or in estate agency operations.
- Strong organisational skills and ability to manage multiple lettings simultaneously.
- Excellent phone manner and written communication skills.
- NFOPP, ARLA, or other property qualifications desirable but not essential.
- Calm under pressure and comfortable managing competing priorities.
- Proactive mindset—you spot issues early and solve them.
- Comfortable working to service standards and performance metrics.
- CRM discipline and attention to detail (HubSpot experience a plus).
- Confident using phone systems (RingCentral), email, and video calling platforms.
- Team player who thrives in a small, collaborative environment.
If you avoid responsibility or struggle with deadlines, this role won't suit you.
What we offer:
- £26,000–£30,000 basic salary (depending on experience).
- Performance bonus scheme (commission + quarterly bonus).
- Realistic OTE £38,000–£42,000 (actual earnings of current team members range £32k–£42k).
- Clear targets and transparent bonus structure.
- Training on compliance, platform, HubSpot, and best practice.
- Support to achieve industry qualifications (NFOPP, ARLA).
- Small, supportive team environment in Henley-in-Arden.
- On-site parking.
- Performance-led culture with genuine career progression.
About LettingaProperty.com: LettingaProperty.com is an award-winning digital letting platform that's been helping landlords across England, Scotland, and Wales let and manage their properties for over 17 years. We currently serve 1,600+ landlords, combining our online platform with experienced people to deliver results at scale. Apply if you want a lettings role where service quality and results are directly rewarded.
Lettings Negotiator / Tenancy Manager employer: lettingaproperty.com
LettingaProperty.com is an exceptional employer located in Henley-in-Arden, offering a dynamic and supportive work environment for Lettings Negotiators and Tenancy Managers. With a focus on performance and career progression, employees benefit from a transparent bonus structure, comprehensive training, and the opportunity to achieve industry qualifications while working within a close-knit team that values collaboration and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Negotiator / Tenancy Manager
✨Tip Number 1
Get to know the company inside out before your interview. Check out their website, social media, and any recent news. This will help you tailor your answers and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your phone and video call skills! Since this role involves a lot of communication, being confident and clear on calls can set you apart. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your organisational skills during the interview. Share examples of how you've managed multiple tasks or deadlines in the past. This will demonstrate that you can handle the fast-paced environment of lettings.
✨Tip Number 4
Don’t forget to ask questions! This shows your interest and helps you understand if the role is right for you. Ask about team dynamics, performance metrics, or how they support career progression.
We think you need these skills to ace Lettings Negotiator / Tenancy Manager
Some tips for your application 🫡
Show Your Passion for Lettings:When writing your application, let us see your enthusiasm for the lettings industry. Share any relevant experiences or stories that highlight your commitment to providing exceptional service to landlords and tenants.
Be Clear and Concise:We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Highlight your key skills and experiences that align with the role without unnecessary fluff.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Lettings Negotiator / Tenancy Manager role. Mention how your skills can help us achieve our goals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—just what we like to see!
How to prepare for a job interview at lettingaproperty.com
✨Know the Lettings Process Inside Out
Make sure you understand the entire lettings process from property instruction to tenancy start. Familiarise yourself with key terms and steps involved, as this will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with landlords and tenants, practice articulating your thoughts clearly. Prepare examples of how you've effectively managed client relationships in the past, whether through phone calls, emails, or video chats.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and deadlines simultaneously. Bring up specific tools or methods you use to stay organised, especially if you have experience with CRM systems like HubSpot.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to resolve issues quickly or manage competing priorities, and be prepared to explain your thought process and the outcomes.
