At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a fun padel experience.
- Company: Join a vibrant community dedicated to making padel accessible and enjoyable for everyone.
- Benefits: Flexible hours, competitive pay, and a chance to promote a healthy lifestyle.
- Other info: Opportunity to grow in a dynamic team and engage with the community.
- Why this job: Be part of an exciting new padel site and help create memorable experiences.
- Qualifications: Customer service skills and a passion for leisure activities are a plus.
The predicted salary is between 8 - 13 € per hour.
About Us
Our story began with a simple goal to share our love of padel with as many people as possible. What started as a single court and a handful of enthusiastic players has grown into a welcoming network of clubs where beginners, families, and seasoned players feel right at home. We believe padel should be fun, social, and accessible to everyone, which is why we host coaching clinics, family events and friendly competitions. Every swing, rally, and laugh on our courts is part of our story and we can't wait for you to join it.
What we are looking for
We have an exciting opportunity for part time staff for the opening of our new Padel site opening in Ballygawley, 196 Tullvar Road, BT70 2LS.
- Role: Part Time, Padel Assistant / Reception
- Contract: Permanent, varied hours, including day, evening and weekend shifts
- Located: Lets Go Padel, Ballygawley, 196 Tullvar Road, BT70 2LS
- Salary: £8 - £13 per/hour
Job Overview
Providing exceptional customer service experience to all members, non-members and guests of the facility. Front facing position, assisting with new enrolments and members queries. Greeting members and users as they come through the reception area. Checking in members and verifying memberships as well as assigning courts and checking reservations and payments. Helping organise and providing information on coaching lessons, courts and event availability. Handling questions about cancellation of membership or court reservations. You will be required to work on a shift/rota basis, including day, evenings and weekends.
Duties
- Greet and assist guests upon arrival, ensuring they feel welcomed and valued.
- Manage the day-to-day operations of leisure facilities, including cleaning and setting safety standards.
- Providing information to both members and users regarding upcoming events, lessons and availability.
- Handle customer inquiries.
- Explain, if necessary, the rules of Padel.
- Assist members in booking Padel court reservations.
- Maintain an organized reservation system and schedule.
- Ensure timely check-ins and check-outs for court usage.
- Assist in processing new membership applications.
- Provide support for membership renewals and inquiries.
- Maintain accurate membership records.
- Handle basic administrative duties, including data entry and filing.
- Manage cash transactions and accurately maintain financial records.
- Respond to guest inquiries and resolve any issues or concerns promptly and professionally.
- May be requested by the management team to help with creating engaging social media content to generate further awareness of what Padel has to offer!
- Maintain equipment and facilities to ensure they are in excellent working condition.
- Monitor and deliver the cleanliness and orderliness of the courts.
- Report any maintenance or safety concerns to the appropriate personnel.
- Assist in ensuring a safe and enjoyable environment for all members and guests.
- Ensuring all equipment is returned and stored correctly.
- Reporting any breakages or damages to management as soon as possible, as additional fees to players, users or members may be required.
- Assisting in stock takes of court/padel equipment.
- Organise activities and events, ensuring all necessary preparations are made for successful execution.
- Collaborate with other team members to ensure seamless service delivery and guest satisfaction.
Qualifications
- Knowledge of Padel rules, strategies, and techniques would be an advantage.
- Previous experience in a customer-facing role is preferred.
- Basic computer skills for reservation and administrative tasks.
- Previous experience in guest services or hospitality is preferred but not essential.
- Strong communication skills with the ability to engage positively with guests and players of all backgrounds and ages.
- Excellent organisational skills and the ability to manage multiple tasks effectively.
- A proactive approach to problem-solving with a focus on customer satisfaction.
- Ability to work flexible hours, including weekends and holidays as required.
- Patience, enthusiasm and a positive attitude.
- A passion for leisure activities and promoting a healthy lifestyle is an advantage.
If you are looking for an opportunity to contribute to a vibrant team while enhancing the guest experience in a leisure setting, we encourage you to apply for the Padel Attendant position today! Forward your CV to LetsGoHydro HR - Please include the location and position that you are applying for in your email.
Skills: Communication, Microsoft Office, Customer Service, Attention to detail, Teamwork, Flexibility.
Receptionist TLNT1_NI employer: Let's Go Padel Limited
At Lets Go Padel, we pride ourselves on creating a fun and inclusive environment where both staff and guests can thrive. As a part-time Receptionist at our new Ballygawley site, you'll enjoy flexible working hours, opportunities for personal growth, and the chance to be part of a passionate team dedicated to promoting the joy of padel. With a focus on exceptional customer service and community engagement, this role offers a rewarding experience in a vibrant leisure setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist TLNT1_NI
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of their padel community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your passion for padel! If you’ve played before or have any knowledge about the game, don’t hold back. Share your enthusiasm and how it aligns with the company’s mission to make padel fun and accessible for everyone.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist TLNT1_NI
Some tips for your application 🫡
Show Your Passion for Padel:When you're writing your application, let us know why you love padel! Share any experiences you've had with the sport or how you think it can bring people together. We want to see that enthusiasm shine through!
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or hospitality. We’re looking for someone who can engage positively with our guests, so emphasise any roles where you’ve done just that.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Let's Go Padel Limited
✨Know Your Padel
Brush up on the rules and strategies of padel before your interview. Being able to discuss the game shows your passion and understanding, which is key for a role that involves engaging with players and guests.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a guest, as this will resonate well with the interviewers.
✨Be Ready for Teamwork Questions
Since this role involves collaborating with other team members, be prepared to discuss your experience working in teams. Highlight how you contribute to a positive team environment and ensure seamless service delivery.
✨Flexibility is Key
This position requires working varied hours, including evenings and weekends. Be honest about your availability and express your willingness to adapt to the needs of the business, as this will demonstrate your commitment to the role.
