At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a fun padel experience.
- Company: Join a vibrant padel community focused on fun and accessibility.
- Benefits: Flexible hours, competitive pay, and a chance to promote a healthy lifestyle.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Be part of an exciting team and share your love for padel!
- Qualifications: Customer service skills and a passion for leisure activities.
The predicted salary is between 8 - 13 € per hour.
About Us
Our story began with a simple goal to share our love of padel with as many people as possible. What started as a single court and a handful of enthusiastic players has grown into a welcoming network of clubs where beginners, families, and seasoned players feel right at home. We believe padel should be fun, social, and accessible to everyone, which is why we host coaching clinics, family events and friendly competitions. Every swing, rally, and laugh on our courts is part of our story and we can't wait for you to join it.
What we are looking for
We have an exciting opportunity for part-time staff for the opening of our new Padel site opening in Shorts Recreational Club, Holywood Road, BT4 1SJ.
- Role: Part Time, Padel Assistant / Reception
- Contract: Permanent, varied hours, including day, evening and weekend shifts
- Located: Lets Go Padel, Shorts Recreational Club, Holywood Road, BT4 1SJ
- Salary: £8 - £13 per/hour
Job Overview
Providing exceptional customer service experience to all members, non-members and guests of the facility. Front facing position, assisting with new enrolments and members queries. Greeting members and users as they come through the reception area. Checking in members and verifying memberships as well as assigning courts and checking reservations and payments. Helping organise and providing information on coaching lessons, courts and event availability. Handling questions about cancellation of membership or court reservations. You will be required to work on a shift/rota basis, including day, evenings and weekends.
Duties
- Greet and assist guests upon arrival, ensuring they feel welcomed and valued.
- Manage the day-to-day operations of leisure facilities, including cleaning and setting safety standards.
- Providing information to both members and users regarding upcoming events, lessons and availability.
- Handle customer inquiries.
- Explain, if necessary, the rules of Padel.
- Assist members in booking Padel court reservations.
- Maintain an organized reservation system and schedule.
- Ensure timely check-ins and check-outs for court usage.
- Assist in processing new membership applications.
- Provide support for membership renewals and inquiries.
- Maintain accurate membership records.
- Handle basic administrative duties, including data entry and filing.
- Manage cash transactions and accurately maintain financial records.
- Respond to guest inquiries and resolve any issues or concerns promptly and professionally.
- May be requested by the management team to help with creating engaging social media content to generate further awareness of what Padel has to offer!
- Maintain equipment and facilities to ensure they are in excellent working condition.
- Monitor and deliver the cleanliness and orderliness of the courts.
- Report any maintenance or safety concerns to the appropriate personnel.
- Assist in ensuring a safe and enjoyable environment for all members and guests.
- Ensuring all equipment is returned and stored correctly.
- Reporting any breakages or damages to management as soon as possible, as additional fees to players, users or members may be required.
- Assisting in stock takes of court/padel equipment.
- Organise activities and events, ensuring all necessary preparations are made for successful execution.
- Collaborate with other team members to ensure seamless service delivery and guest satisfaction.
Qualifications
- Knowledge of Padel rules, strategies, and techniques would be an advantage.
- Previous experience in a customer-facing role is preferred.
- Basic computer skills for reservation and administrative tasks.
- Previous experience in guest services or hospitality is preferred but not essential.
- Strong communication skills with the ability to engage positively with guests and players of all backgrounds and ages.
- Excellent organisational skills and the ability to manage multiple tasks effectively.
- A proactive approach to problem-solving with a focus on customer satisfaction.
- Ability to work flexible hours, including weekends and holidays as required.
- Patience, enthusiasm and a positive attitude.
- A passion for leisure activities and promoting a healthy lifestyle is an advantage.
If you are looking for an opportunity to contribute to a vibrant team while enhancing the guest experience in a leisure setting, we encourage you to apply for the Padel Attendant position today! Forward your CV to LetsGoHydro HR - Please include the location and position that you are applying for in your email.
Skills: Communication, Microsoft Office, Customer Service, Attention to detail, Teamwork, Flexibility
Receptionist in Belfast employer: Let's Go Padel Limited
At Lets Go Padel, we pride ourselves on creating a fun and inclusive environment for both staff and guests. As a part-time Receptionist at our new site in Shorts Recreational Club, you'll enjoy flexible working hours, opportunities for personal growth, and the chance to be part of a passionate team dedicated to promoting the joy of padel. Join us in fostering a vibrant community where every interaction contributes to an unforgettable experience for our members and visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Belfast
✨Tip Number 1
Get to know the company vibe! Before you step into that interview, check out their social media and website. Understanding their culture will help you connect better and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of some scenarios where you can demonstrate your problem-solving abilities and how you'd handle tricky situations with a smile.
✨Tip Number 3
Be ready to showcase your passion for padel! If you've played before or have any experience, share that during your chat. It shows you're not just looking for a job, but you actually care about the sport and the community.
✨Tip Number 4
Don't forget to follow up! After your interview, shoot them a quick thank-you email. It’s a nice touch and keeps you fresh in their minds as they make their decision. Plus, it shows you're keen on the role!
We think you need these skills to ace Receptionist in Belfast
Some tips for your application 🫡
Show Your Passion for Padel:When you're writing your application, let your love for padel shine through! Share any experiences you have with the sport or how you enjoy being part of a community that values fun and social interaction.
Highlight Customer Service Skills:Since this role is all about providing exceptional customer service, make sure to mention any previous experience you have in customer-facing roles. We want to see how you can make our guests feel welcomed and valued!
Be Organised and Clear:Keep your CV and cover letter well-structured and easy to read. Use bullet points where necessary and ensure all your contact details are correct. We appreciate clarity and organisation just as much as you do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Let's Go Padel Limited
✨Know Your Padel
Brush up on your knowledge of padel rules, strategies, and techniques. Being able to discuss the game confidently will show your passion and understanding, which is key for a role that involves engaging with players and guests.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled inquiries or resolved issues, as this role is all about making guests feel welcomed and valued.
✨Be Ready for Teamwork Questions
Since you'll be collaborating with other team members, be prepared to discuss how you work in a team. Share specific instances where you contributed to a group effort, especially in a busy environment like a leisure facility.
✨Flexibility is Key
Highlight your ability to work flexible hours, including evenings and weekends. This shows that you're committed to meeting the needs of the facility and can adapt to the dynamic nature of the job.
