Product Manager in London

The role

You'll own one of Letly's product surfaces end to end — the money surface (rent collection, deposits, landlord payouts, statements and the ledger underneath them) or the marketplace (AI-Native property management, the vendor network and the embedded products sold into a tenancy) — the product and the operation running on it.

We don't sell software to this industry, we run the industry ourselves: every product decision you make lands in a real tenancy, a real payment and a real operator's day, usually within the week.

These are mid-to-senior hires. At mid you own a surface and ship it. At senior you own a surface others depend on — you set the product patterns, take the architecture-shaped calls with engineering, and raise the bar around you.

What you'll own

• The console the business runs on. The internal surface ops actually works in, whichever side you own. Every hour of manual work you design out is margin.

Money surface:

• Rent in. Collection across thousands of tenancies — mandates, retries, part-payments and arrears — and the tenant-facing product wrapped around it.
• Money out. Landlord payouts, statements, deposits and pooled client money: right to the penny, on the day we promised, compliant, and legible to a landlord who is not an accountant.
• The ledger and reconciliation. A penny-accurate, self-healing ledger reconciling bank activity across every tenancy, plus the tooling ops reaches for when it doesn't match.
• Money agents in production. Agents that chase arrears, answer "where is my rent", and escalated to a human. You decide what they're allowed to do, what the guardrails are, and where the handover sits.

Marketplace:

• AI-Native property management. The managed product itself — maintenance, compliance, renewals, inspections — run by agents with humans only on the exceptions, across the service ladder from self-managing to guaranteed.
• The vendor network. Supply on the services side: contractors, engineers, cleaners, inventory clerks, photographers. Onboarding, pricing, SLAs, quality controls, and the routing that picks the right one without a human in the middle.
• Embedded products. Insurance, compliance certificates, referencing and utilities sold into the tenancy at the moment they're needed — attach rate, take-rate and the unit economics of each.
• The landlord and tenant journey. Listing → viewing → offer → referencing → contract → tenancy → renewal, built as one product across both sides of a transaction that has never been one product.

How we work

• You get your own answers — query the data, read the tickets, sit with ops, do the job manually once before you specify it.
• You use AI across your own work: research, specs, prototypes, analysis. We expect a PM to operate AI-Natively and run product operations.
• Weekly release cadence, decisions written down, evidence over opinion.

What we're looking for

• 3+ years owning product end to end in a high-growth environment (more, for senior), including at least one thing you launched from zero.
• Technical range: you can intelligently discuss system design, APIs, data models and failure modes, and engineers respect your judgement.
• You do your own analysis — you're comfortable in the data and you prioritise on expected impact, not on who asked.
• Operational literacy: you can design a process and a product together, and you know which of the two is the right fix.
• AI-Native: you use models expertly, and you can specify an agentic product — scope, guardrails, evals and failure modes included.
• Depth in one of our two surfaces: either a payments, lending, insurance or banking product you owned — treating reconciliation, failure paths and regulatory constraints as product problems rather than edge cases — or supply or demand in a two-sided marketplace, with liquidity, matching, take-rate and the quality controls that keep both sides coming back.
• Senior: a track record of owning a surface others depended on, and of raising the standard of the people around you.

Nice to have

• Exposure to the other surface — money if you come from marketplaces, marketplaces if you come from money.
• Property or lettings experience.
• First PM into a company, or a technical degree / having shipped code yourself.

Who does well here

• You own the number, not the roadmap — the roadmap is a means to it.
• You go to the operation — the answer is in the property, the call recording and the ledger, not in the backlog.
• You decide — with incomplete information, in writing, and you revisit when the evidence changes.
• You compress — you'd rather delete a step than design a screen for it.

Why apply

Letly is the AI-Native operating company built for the home. We believe the home will be autonomously run by AI and we're building the software that will run all rental properties end-to-end, starting with London (the world's 2nd largest rental city).

You'll get to own the whole loop: build the software, run the operation on it, and watch the unit economics move. You own the output metric, not just the process. The domain is the largest financial relationship in most people's lives and for the first time in history, technology enables us to crack it. The surface you own will be one of the first parts of it to run itself.

We've raised a $4m pre-seed from investors who've built the financial and operational infrastructure that moves billions and serves millions. They backed us because the home is the largest consumer asset where that infrastructure hasn't been built yet. You'll get competitive base pay, meaningful equity, and a small, high-agency team rebuilding an industry and growing at >100% month-over-month. We're hiring to facilitate this aggressive growth.

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