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- Tasks: Be the first point of contact for clients, handling bookings and queries.
- Company: Join LetCheck Inventories, an award-winning property inventory company with over 20 years of experience.
- Benefits: Enjoy private healthcare, wellness support, and occasional yoga classes.
- Why this job: Be part of a growing team in a dynamic industry, with opportunities for personal development.
- Qualifications: Customer service experience, IT literacy, and a proactive attitude are essential.
- Other info: Flexible hours required during peak seasons; coaching and mentoring available for the right candidate.
The predicted salary is between 24000 - 36000 ÂŁ per year.
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This range is provided by LetCheck Inventories. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Project Co-Ordinator – LetCheck Inventories
Aim:
LetCheck Inventories are looking for the right team member to be the first person who their customers interact with. This client facing role will involve a range of tasks and will expose you to an exciting and growing business who are looking to develop both its business and its people.
The Company:
Based in Pool Innovation Centre, LetCheck Inventories are an award winning inventory company that produce detailed reports on properties for the most highly respected letting agents and landlords in 15 locations across the UK.
The reports protect landlords, tenants and clients’ reputations. Established in 1998, LetCheck have been leading innovators in their industry and aim to shape the direction of the industry in the next 3 to 5 years. It is an exciting time to join this forward thinking team and be a key part of the company’s growth.
Nature of work undertaken:
The successful candidate will have experience of dealing with clients in a customer facing position and will work as part of a small and ambitious team. As the first person clients interact with, you will be responsible for taking bookings, handling queries, dealing with last minute changes and coordinating the daily schedules of the team. This role will enable the successful candidate to be the voice of the company and will be responsible for building and maintaining relationships with clients.
Effective multi-tasking will be a definite advantage, with the ability to work well under pressure whilst still maintaining a friendly and helpful approach. This role will suit a self-starter who likes to take ownership of their area of responsibility, who is always looking to improve ways of working and actively problem solving. Being able to work in a small team environment with a strong work ethic is essential; however, asking for help when you need it is important, as is giving feedback on all aspects of LetCheck’s service.
This industry is seasonal; the team are \’all hands on deck\’ in the summer (June-September) and less busy in winter so flexibility is expected from all sides to offer the first class service the company has a reputation for.
Objectives / Activities:
The successful candidate will have the opportunity to get involved in many aspects of the business as they develop in their role, however these are the types of daily activities that you can expect to get involved in:
- Handling client queries by phone and email
- Scheduling bookings by selecting the optimal appointment time and allocating the most appropriate clerk
- Creating monthly schedules for the clerk team and liaising to ensure there is sufficient cover
- Providing feedback on clerk performance to the area manage
- Regularly communicating if any issues arise
There may be an opportunity to receive external coaching and career development mentoring for the right candidate.
Desired qualities:
- IT literate
- Able to prioritise and multi-task effectively
- Be proactive and assertive to ensure client satisfaction and to intercept problems
- Remain calm, professional and positive in a pressurised environment
- Be comfortable providing and receiving feedback
- Always be looking to improve processes and plan ahead
- Being a natural communicator
- Proven track record of being a conscientious self-starter who strives for continuous improvement
- Friendly and professional disposition at all times with excellence in customer service
We offer private healthcare for employees after a period of time and offer wellness support as required.
We offer occasional yoga classes and Ayurvedic consultations to help support our team.
About LetCheck Inventories
Main business: Building and property services
We help make residential property managers end of tenancy administration faster, fair, frictionless and fully compliant.
We independently assess a properties condition at the beginning and end of a tenancy and write reports that help protect the landlords property, the renters deposit and our clients reputation.
Our multi award winning family owned business has been established player in this niche industry for over 20 years and is constantly looking to improve it\’s offer to become the dominant player in the UK.
We blend industry experience with the latest tech to deliver \’best in class\’ service to many of the most prestigious letting agent and corporate landlords in the country, including Savills, Grosvenor, Grainger plc, Allsop and Hamptons.
We offer our services currently in 15 locations around the UK and run our operation from The Pool Innovation Centre near Redruth in Cornwall.
We are a purpose driven business built on the foundations of fairness, integrity and continual improvement. Our average team member has worked with us for over 8 years, because we take care of our team and run a tight, hard working, happy ship.
LetCheck Inventories
Letcheck, Pool Innovation Centre, Trevenson Road, Pool, TR15 3PL
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Project Co-Ordinator employer: LetCheck Inventories
Contact Detail:
LetCheck Inventories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Co-Ordinator
✨Tip Number 1
Familiarise yourself with LetCheck Inventories and their services. Understanding their unique selling points and the specific needs of their clients will help you demonstrate your enthusiasm and fit for the role during any conversations.
✨Tip Number 2
Highlight your customer service experience in your discussions. Since this role is client-facing, showcasing your ability to handle queries and maintain relationships will be crucial in making a strong impression.
✨Tip Number 3
Prepare to discuss your multi-tasking abilities. Given the fast-paced nature of the role, sharing examples of how you've successfully managed multiple tasks or projects simultaneously will show that you're ready for the challenges ahead.
✨Tip Number 4
Be ready to demonstrate your proactive problem-solving skills. Think of instances where you've identified issues and taken the initiative to resolve them, as this aligns perfectly with the qualities LetCheck is looking for in a candidate.
We think you need these skills to ace Project Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and showcases your ability to multitask and handle pressure. Use specific examples that demonstrate your problem-solving skills and proactive approach.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at LetCheck Inventories. Mention how your skills align with their objectives, particularly in client interaction and scheduling. Be sure to convey your friendly and professional disposition.
Highlight Relevant Skills: Emphasise your IT literacy and ability to prioritise tasks effectively. Mention any experience you have with scheduling or coordinating teams, as this is crucial for the Project Co-Ordinator role.
Showcase Your Team Spirit: Let them know about your experience working in small teams and your willingness to ask for help when needed. Highlight any instances where you provided feedback or contributed to improving processes within a team setting.
How to prepare for a job interview at LetCheck Inventories
✨Showcase Your Customer Service Skills
As a Project Co-Ordinator, you'll be the first point of contact for clients. Highlight your previous experience in customer-facing roles and provide examples of how you've successfully handled client queries or resolved issues.
✨Demonstrate Multi-Tasking Abilities
This role requires effective multi-tasking, especially during busy periods. Be prepared to discuss specific instances where you've managed multiple tasks simultaneously while maintaining a high level of service.
✨Emphasise Your Proactive Approach
LetCheck Inventories values self-starters who take ownership of their responsibilities. Share examples of how you've proactively identified problems and implemented solutions in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle pressure and unexpected changes. Think of scenarios where you had to adapt quickly and maintain professionalism, as this will demonstrate your suitability for the fast-paced environment.