At a Glance
- Tasks: Create a welcoming store experience and guide customers in styling their wardrobes.
- Company: LESTRANGE, a modern menswear brand focused on elevated everyday wear.
- Benefits: Full-time role with opportunities for growth in a dynamic retail environment.
- Other info: Be part of a growing brand with a clear vision for modern menswear.
- Why this job: Join a passionate team and help customers discover their unique style.
- Qualifications: 1 year of retail supervisory experience and a love for menswear.
The predicted salary is between 30000 - 40000 £ per year.
Location: Soho, London
Contract: Full-time
Reports to: Retail Manager
Business Overview
LESTRANGE is a modern menswear brand building a more considered everyday wardrobe. Founded on the idea of modular dressing, we create versatile, refined pieces designed to make getting dressed feel effortless. Our collections bring together clean design, comfort, longevity and ease, helping customers build wardrobes that work across the many parts of modern life. We believe menswear should feel elevated without being complicated. From fabric development and fit to styling, service and store experience, every detail is approached with intention. Our store plays a vital role in bringing that world to life. It is where customers can experience the product, understand the thinking behind the brand, and discover a more confident, considered way of dressing.
Role Overview
We are looking for a Store Host / Supervisor with a genuine love for menswear and a natural ability to make customers feel welcome, understood and excited about what they are wearing. This role sits at the heart of the store experience. It is about hosting with warmth, sharing product knowledge with confidence, and helping customers discover pieces that genuinely work for their lifestyle. From talking through fit and fabric to building full looks and wardrobe solutions, the role requires someone who enjoys the details that make menswear feel special. Alongside the customer-facing side, this is also a hands-on supervisory position. Day-to-day responsibilities will include supporting the running of the store, maintaining strong standards, helping guide the team and making sure the space always feels polished, calm and ready for customers. The ideal candidate will bring energy, taste, curiosity and care. They will be excited by the opportunity to grow with a modern menswear brand and play a key part in shaping an elevated in-store experience.
Key Responsibilities
- Create an Elevated Customer Experience
- Welcome every customer with warmth, confidence and genuine attention.
- Bring the LESTRANGE story to life through thoughtful conversations around product, fit, fabric, versatility and modular dressing.
- Offer considered styling advice, helping customers build looks and wardrobes that feel personal, refined and easy to wear.
- Create a store experience that feels relaxed, premium and memorable without ever feeling forced or overly formal.
- Build strong customer relationships through service that feels human, helpful and considered.
- Stay connected to the collection and the wider menswear landscape, bringing enthusiasm and knowledge into every interaction.
- Support and Lead the Store Team
- Set the tone on the shop floor through energy, presentation, service and attention to detail.
- Work closely with the Store Manager to support the day-to-day rhythm of the store.
- Guide and motivate the team during shifts, helping everyone stay focused, confident and commercially aware.
- Take ownership of opening and closing procedures when required.
- Support new team members with product knowledge, customer service standards and store expectations.
- Act as a trusted, positive presence in store, helping create a team culture that feels professional, welcoming and engaged.
- Keep the Store Running Smoothly
- Support stock management, deliveries, replenishment, transfers and stockroom organisation.
- Maintain strong visual merchandising and store presentation standards throughout the day.
- Ensure the store environment always feels clean, considered, premium and easy to shop.
- Assist with till operations, customer orders, exchanges, returns and daily reporting.
- Keep an eye on store performance, sales targets and trading priorities.
- Balance operational tasks with the instinct to always put the customer experience first.
About the Candidate
A genuine passion for menswear is essential, from fit and fabric to styling, silhouettes and the way men dress today. Previous experience in a retail supervisor, keyholder or leadership role is required, with a minimum of 1 year in a similar position. A natural host at heart, the right person will enjoy meeting customers, starting conversations and creating a service experience that feels personal and elevated. Strong product curiosity, commercial awareness and an eye for detail will be key to succeeding in the role. Confidence on the shop floor is important, whether supporting customers, guiding the team or taking ownership of daily priorities. Organisation, reliability and a proactive attitude will help balance the pace of retail with the detail required in a premium store environment. Experience in menswear, premium fashion, lifestyle or luxury retail would be a strong advantage.
What We're Looking For
This role would suit a retail professional who cares deeply about product, service and the small details that make a store experience memorable. A love of menswear should come naturally. Great fabrics, considered silhouettes, versatile styling and refined design should be things that feel genuinely exciting. The right person will be commercially aware, confident with customers and comfortable supporting both the front-of-house experience and the operational side of the store. Most importantly, this is an opportunity to join a growing brand with a clear point of view on modern menswear, and to help customers discover a wardrobe that feels simpler, sharper and more considered.
Summary
The Store Host / Supervisor will play a key role in bringing the LESTRANGE experience to life. Through warm hosting, thoughtful styling, strong product knowledge and hands-on store support, this role will help create an environment that feels welcoming, elevated and distinctly LESTRANGE. It is a brilliant opportunity for a customer-focused retail professional with a real passion for menswear to step into a role with energy, ownership and room to grow.
Store Supervisor / Host in London employer: LESTRANGE
LESTRANGE is an exceptional employer located in the vibrant Soho area of London, offering a dynamic work environment where creativity and customer engagement thrive. With a strong focus on employee growth, team collaboration, and a culture that values warmth and personal connection, LESTRANGE empowers its staff to elevate the customer experience while developing their own skills in the premium menswear sector. Joining our team means being part of a modern brand that prioritises thoughtful design and a considered approach to fashion, making every day at work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor / Host in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with LESTRANGE's story, their collections, and what makes their menswear unique. This knowledge will help you connect with customers and show your genuine passion for the products.
✨Tip Number 2
Practice your hosting skills! When you walk into the store, think about how you can make every customer feel welcome and valued. A warm greeting and a friendly chat can go a long way in creating a memorable shopping experience.
✨Tip Number 3
Show off your styling expertise! Be ready to offer tailored advice on fit, fabric, and how to build versatile looks. Customers love it when you can help them see how pieces work together for their lifestyle.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the LESTRANGE team and being part of something special.
We think you need these skills to ace Store Supervisor / Host in London
Some tips for your application 🫡
Show Your Passion for Menswear:When you're writing your application, let your love for menswear shine through! Share specific examples of how you've engaged with the product, whether it's styling advice you've given or your favourite pieces. We want to see that you genuinely care about what you’re selling.
Be Personable and Warm:Remember, this role is all about creating a welcoming atmosphere. Use a friendly tone in your application and highlight any experiences where you've made customers feel valued. We’re looking for someone who can bring that warmth to the store, so let us know how you do it!
Highlight Your Leadership Skills:Since this is a supervisory position, make sure to mention any leadership experience you have. Talk about how you've motivated a team or handled challenges in a retail environment. We want to see that you can guide others while keeping the customer experience top-notch.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to be part of the LESTRANGE family right from the start!
How to prepare for a job interview at LESTRANGE
✨Know Your Menswear
Dive deep into the world of menswear before your interview. Familiarise yourself with LESTRANGE's collections, their approach to modular dressing, and the fabrics they use. This knowledge will not only impress but also help you connect with the brand's ethos during your conversation.
✨Showcase Your Hosting Skills
Prepare to demonstrate your natural ability to make customers feel welcome. Think of examples from your past experiences where you created a memorable customer experience. Be ready to role-play scenarios where you guide a customer through styling options or product details.
✨Highlight Team Leadership Experience
Since this role involves supervising a team, come prepared with specific examples of how you've motivated and guided others in previous positions. Discuss how you maintain a positive atmosphere and ensure everyone is focused on delivering excellent service.
✨Balance Operations with Customer Focus
Be ready to discuss how you manage operational tasks while keeping the customer experience at the forefront. Share strategies you've used to balance stock management and visual merchandising with providing personalised service to customers.
