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- Tasks: Provide top-notch IT support and troubleshoot technical issues for users.
- Company: Join a supportive and tech-driven firm in Southampton.
- Benefits: 22 days holiday, pension scheme, flexible benefits, and ongoing training.
- Why this job: Kickstart your IT career while making a real difference in user experience.
- Qualifications: Experience in IT support and strong technical knowledge required.
- Other info: Collaborative team environment with great opportunities for growth.
The predicted salary is between 25000 - 32000 £ per year.
We’re looking for a proactive and customer-focused 1st Line Support Engineer to join our IT team in Southampton. This is a fantastic opportunity to play a key role in delivering efficient, high-quality IT support across the firm, ensuring smooth day-to-day operations and excellent service to all users.
About the Role
As a 1st Line Support Engineer, you’ll be the first point of contact for IT support queries, providing professional and responsive assistance to Partners, fee earners, and business support teams. You’ll handle a wide range of technical issues, from troubleshooting hardware and software to configuring devices and maintaining infrastructure systems. Working as part of a collaborative and knowledgeable IT team, you’ll help maintain a stable and secure IT environment, contributing to the continual improvement of systems and services in line with ITIL best practices.
Your Responsibilities Will Include:
- Providing responsive 1st line support and resolving IT issues efficiently in line with SLAs.
- Installing, configuring, and maintaining laptops, desktops, and related peripherals.
- Setting up and supporting company mobile devices.
- Investigating, resolving, and escalating incidents as required.
- Ensuring all incidents are logged accurately and managed through to resolution.
- Monitoring internal networks, infrastructure, and hosting systems, identifying and addressing potential issues before they impact service.
- Supporting the implementation and delivery of IT improvement projects.
- Taking proactive action on information security matters in collaboration with the Service Desk Team Leader.
- Implementing changes following IT change management procedures.
- Providing advice and guidance to users on IT products, services, and best practices.
- Performing regular maintenance tasks and ensuring compliance with firm-wide procedures and security standards.
- Adhering to Health and Safety policies and promoting best practice in all aspects of IT service delivery.
What We’re Looking For
- Experience working in an IT service environment delivering front-line support.
- Strong technical knowledge of desktop support, including Windows 10 and related hardware.
- Understanding of Microsoft Server environments (2016+).
- Familiarity with Active Directory, Group Policy, DHCP, DNS, and system administration.
- Experience supporting Microsoft 365, Azure, and Office applications (Word, Excel, PowerPoint, Outlook).
- Knowledge of VMware or similar virtualisation technologies.
- Awareness of antivirus procedures, IT security, and change management processes.
- Excellent customer service and communication skills, with a calm and professional approach.
- Strong problem-solving and troubleshooting skills, with the ability to work logically and efficiently.
- Good organisational and time management skills, with the ability to prioritise tasks effectively.
- A collaborative and adaptable team player, keen to learn and contribute to continuous improvement.
What We Offer
- 22 days’ holiday plus bank holidays (increasing with length of service).
- Pension scheme and life assurance.
- Access to flexible benefits.
- Ongoing professional training and development opportunities.
- A supportive, inclusive, and technology-driven working environment.
If you’re an enthusiastic IT professional with a passion for problem-solving and delivering excellent service, we’d love to hear from you.
Helpdesk Support / 1st Line Support in Southampton employer: Lester Aldridge
Contact Detail:
Lester Aldridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support / 1st Line Support in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that 1st Line Support role.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions and scenarios you might face. We recommend practising with a friend or even in front of the mirror to boost your confidence!
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you’ve tackled tricky IT issues. We want to see how you approach challenges and find solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Helpdesk Support / 1st Line Support in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with desktop systems and Microsoft environments. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re all about proactive problem-solving here at StudySmarter, so share those success stories that demonstrate your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Lester Aldridge
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10, Microsoft 365, and Active Directory. Be ready to discuss how you've tackled specific IT issues in the past, as this will show your problem-solving skills and hands-on experience.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent support, think of examples where you've gone above and beyond for a customer. Highlight your communication style and how you keep calm under pressure, as these traits are crucial for a 1st Line Support Engineer.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle certain technical scenarios or user queries. Practise answering these types of questions by thinking through your troubleshooting process step-by-step. This will demonstrate your logical approach and ability to work efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they implement ITIL best practices. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.