At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for users.
- Company: Join a dynamic IT team in a collaborative environment in Southampton.
- Benefits: 22 days holiday, competitive salary, and opportunities for professional growth.
- Other info: Be part of a team that values continuous improvement and innovation.
- Why this job: Kickstart your IT career while making a real difference in user support.
- Qualifications: Experience in IT support and strong technical knowledge required.
The predicted salary is between 25000 - 32000 £ per year.
We’re looking for a proactive and customer-focused 1st Line Support Engineer to join our IT team in Southampton. This is a fantastic opportunity to play a key role in delivering efficient, high-quality IT support across the firm, ensuring smooth day-to-day operations and excellent service to all users.
About the Role
As a 1st Line Support Engineer, you’ll be the first point of contact for IT support queries, providing professional and responsive assistance to Partners, fee earners, and business support teams. You’ll handle a wide range of technical issues, from troubleshooting hardware and software to configuring devices and maintaining infrastructure systems. Working as part of a collaborative and knowledgeable IT team, you’ll help maintain a stable and secure IT environment, contributing to the continual improvement of systems and services in line with ITIL best practices.
Your Responsibilities Will Include:
- Providing responsive 1st line support and resolving IT issues efficiently in line with SLAs.
- Installing, configuring, and maintaining laptops, desktops, and related peripherals.
- Setting up and supporting company mobile devices.
- Investigating, resolving, and escalating incidents as required.
- Ensuring all incidents are logged accurately and managed through to resolution.
- Monitoring internal networks, infrastructure, and hosting systems, identifying and addressing potential issues before they impact service.
- Supporting the implementation and delivery of IT improvement projects.
- Taking proactive action on information security matters in collaboration with the Service Desk Team Leader.
- Implementing changes following IT change management procedures.
- Providing advice and guidance to users on IT products, services, and best practices.
- Performing regular maintenance tasks and ensuring compliance with firm-wide procedures and security standards.
- Adhering to Health and Safety policies and promoting best practice in all aspects of IT service delivery.
What We’re Looking For
- Experience working in an IT service environment delivering front-line support.
- Strong technical knowledge of desktop support, including Windows 10 and related hardware.
- Understanding of Microsoft Server environments (2016+).
- Familiarity with Active Directory, Group Policy, DHCP, DNS, and system administration.
- Experience supporting Microsoft 365, Azure, and Office applications (Word, Excel, PowerPoint, Outlook).
- Knowledge of VMware or similar virtualisation technologies.
- Awareness of antivirus procedures, IT security, and change management processes.
- Excellent customer service and communication skills, with a calm and professional approach.
- Strong problem-solving and troubleshooting skills, with the ability to work logically and efficiently.
- Good organisational and time management skills, with the ability to prioritise tasks effectively.
- A collaborative and adaptable team player, keen to learn and contribute to continuous improvement.
What We Offer
22 days’ holiday plus
1st Line Support Engineer in Southampton employer: Lester Aldridge
Join our dynamic IT team in Southampton as a 1st Line Support Engineer, where you'll be part of a collaborative work culture that prioritises professional growth and development. We offer competitive benefits, including 22 days of holiday, and a commitment to maintaining a stable and secure IT environment, ensuring you have the resources and support needed to excel in your role. With opportunities for continuous improvement and a focus on delivering high-quality IT support, this is an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Engineer in Southampton
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to IT support. Think about how you would handle specific scenarios, like troubleshooting a hardware issue or dealing with a frustrated user. We want you to be ready to impress them with your problem-solving skills!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! Ask about their IT processes or how they handle team collaboration. This shows that you’re engaged and eager to learn more about how you can contribute.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a nice touch and keeps you on their radar. Plus, it gives you another chance to express your enthusiasm for the role and the company!
We think you need these skills to ace 1st Line Support Engineer in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical knowledge, especially around desktop support and Microsoft environments, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support. Share specific examples of how you've provided excellent customer service and resolved technical issues in the past – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t just list your skills; demonstrate them! Include instances where you’ve tackled tricky IT problems or improved processes. We want to see how you think on your feet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lester Aldridge
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10, Microsoft 365, and Active Directory. Be ready to discuss how you've tackled specific IT issues in the past, as this will show your problem-solving skills and hands-on experience.
✨Show Off Your Customer Service Skills
As a 1st Line Support Engineer, you'll be the face of IT support. Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you turned a frustrated user into a satisfied one – those stories will resonate well!
✨Practice Common Scenarios
Anticipate common support scenarios you might encounter and practice your responses. This could include troubleshooting hardware issues or guiding users through software installations. Being able to articulate your thought process will demonstrate your logical approach to problem-solving.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing IT projects, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
