At a Glance
- Tasks: Be the friendly face of our office, managing reception and ensuring a seamless visitor experience.
- Company: Join Lester Aldridge, a collaborative firm that values exceptional service and teamwork.
- Benefits: Enjoy competitive pay, generous holiday, pension scheme, and ongoing training opportunities.
- Other info: Great career growth potential in a supportive and inclusive workplace.
- Why this job: Perfect for those who thrive in dynamic environments and love helping others.
- Qualifications: Experience in customer service or hospitality is a plus; strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
At Lester Aldridge, first impressions matter.
Our Front of House team plays a pivotal role in creating a professional, welcoming, and seamless experience for clients, visitors and colleagues alike.
We're looking for a proactive and highly organised Front of House Services Assistant to join our Facilities team on a 12-month fixed-term contract in Bournemouth.
This is a varied role that combines reception and switchboard responsibilities with meeting room coordination, hospitality, facilities support and office administration.
No two days are the same, making this an excellent opportunity for someone who enjoys variety, takes pride in delivering exceptional service and thrives in a busy professional environment.
What you'll be doing
As a key member of our Facilities team, you'll help ensure our offices operate smoothly while delivering an outstanding experience to everyone who visits or contacts the firm.
Your responsibilities will include
- Acting as the first point of contact for clients, visitors and contractors arriving at our Bournemouth office.
- Managing the central switchboard and directing calls across our offices professionally and efficiently.
- Coordinating meeting rooms, hospitality requests and visitor experiences.
- Preparing meeting spaces and ensuring they remain welcoming, well-stocked and presentation-ready.
- Supporting mailroom, courier and document management activities.
- Monitoring facilities requests and assisting with day-to-day operational tasks across the office.
- Supporting office events and internal activities when required.
- Contributing to health and safety administration and workplace compliance activities.
- Working collaboratively within a multi-skilled Facilities team, providing support and cover across different functions as needed.
What we're looking for
We're seeking someone who genuinely enjoys helping people and takes pride in delivering excellent service.
You'll be professional, adaptable and confident communicating with a wide range of people.
- You’ll ideally have
- Previous experience in a reception, front of house, hospitality, facilities or customer service role.
- Outstanding communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive approach and willingness to take ownership of tasks.
- Excellent attention to detail and a high level of reliability.
- Confidence using Microsoft Office and Outlook.
- The ability to work independently while also being a supportive team player.
Experience within a legal or professional services environment would be advantageous but is not essential. First Aid training can be provided for the right candidate.
Why join Lester Aldridge?
At Lester Aldridge, our people make the difference. We are proud of our collaborative culture and our commitment to delivering excellent service to clients and colleagues alike.
In return, we offer
- Competitive salary.
- Up to 25 days' holiday plus bank holidays and a celebration day.
- Pension scheme.
- Flexible benefits package.
- Ongoing training and development opportunities.
- A supportive and inclusive working environment where you'll be encouraged to grow and develop your career.
About you
You'll enjoy being at the heart of a busy office, solving problems, supporting others and ensuring every visitor receives a warm and professional welcome.
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Front of House Services Assistant employer: Lester Aldridge
Join our dynamic Real Estate Finance team in Bournemouth, where we prioritise a supportive and collaborative work culture that fosters professional growth. As a qualified solicitor, you'll engage with high-profile clients and complex transactions while benefiting from structured mentoring and clear career development pathways. Our commitment to exceptional client service and teamwork makes us an outstanding employer for those seeking meaningful and rewarding legal careers.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Services Assistant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Lester Aldridge.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Lester Aldridge. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Front of House Services Assistant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Lester Aldridge.
How to prepare for a job interview at Lester Aldridge
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Lester Aldridge's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Lester Aldridge offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
