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- Tasks: Provide top-notch IT support and troubleshoot technical issues for users.
- Company: Join a dynamic IT team in a leading London firm.
- Benefits: Enjoy 22 days holiday, pension scheme, and ongoing training.
- Why this job: Kickstart your IT career while making a real impact on user experience.
- Qualifications: Experience in IT support and strong technical knowledge required.
- Other info: Collaborative environment with opportunities for growth and learning.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a proactive and customer-focused 1st Line Support Engineer to join our IT team in London. This is a fantastic opportunity to play a key role in delivering efficient, high-quality IT support across the firm, ensuring smooth day-to-day operations and excellent service to all users.
About the Role
As a 1st Line Support Engineer, you’ll be the first point of contact for IT support queries, providing professional and responsive assistance to Partners, fee earners, and business support teams. You’ll handle a wide range of technical issues, from troubleshooting hardware and software to configuring devices and maintaining infrastructure systems. Working as part of a collaborative and knowledgeable IT team, you’ll help maintain a stable and secure IT environment, contributing to the continual improvement of systems and services in line with ITIL best practices.
Your Responsibilities Will Include:
- Providing responsive 1st line support and resolving IT issues efficiently in line with SLAs.
- Installing, configuring, and maintaining laptops, desktops, and related peripherals.
- Setting up and supporting company mobile devices.
- Investigating, resolving, and escalating incidents as required.
- Ensuring all incidents are logged accurately and managed through to resolution.
- Monitoring internal networks, infrastructure, and hosting systems, identifying and addressing potential issues before they impact service.
- Supporting the implementation and delivery of IT improvement projects.
- Taking proactive action on information security matters in collaboration with the Service Desk Team Leader.
- Implementing changes following IT change management procedures.
- Providing advice and guidance to users on IT products, services, and best practices.
- Performing regular maintenance tasks and ensuring compliance with firm-wide procedures and security standards.
- Adhering to Health and Safety policies and promoting best practice in all aspects of IT service delivery.
What We’re Looking For
- Experience working in an IT service environment delivering front-line support.
- Strong technical knowledge of desktop support, including Windows 10 and related hardware.
- Understanding of Microsoft Server environments (2016+).
- Familiarity with Active Directory, Group Policy, DHCP, DNS, and system administration.
- Experience supporting Microsoft 365, Azure, and Office applications (Word, Excel, PowerPoint, Outlook).
- Knowledge of VMware or similar virtualisation technologies.
- Aware of antivirus procedures, IT security, and change management processes.
- Excellent customer service and communication skills, with a calm and professional approach.
- Strong problem-solving and troubleshooting skills, with the ability to work logically and efficiently.
- Good organisational and time management skills, with the ability to prioritise tasks effectively.
- A collaborative and adaptable team player, keen to learn and contribute to continuous improvement.
What We Offer
- 22 days’ holiday plus bank holidays (increasing with length of service).
- Pension scheme and life assurance.
- Access to flexible benefits.
- Ongoing professional training and development opportunities.
- A supportive, inclusive, and technology-driven working environment.
If you’re an enthusiastic IT professional with a passion for problem-solving and delivering excellent service, we’d love to hear from you.
First Line Support Engineer in City of London employer: Lester Aldridge
Contact Detail:
Lester Aldridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Engineer in City of London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Consider creating a personal project or contributing to open-source software. This not only boosts your CV but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to 1st Line Support roles. Role-play with a friend or use online resources to refine your answers and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace First Line Support Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 1st Line Support Engineer role. Highlight your technical knowledge, especially around desktop support and Microsoft environments, to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support. Share specific examples of how you've provided excellent customer service and resolved technical issues in the past – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t shy away from showcasing your troubleshooting abilities. We want to see how you approach problems logically and efficiently, so give us some examples of challenges you've tackled successfully.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status with us!
How to prepare for a job interview at Lester Aldridge
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10, Microsoft 365, and Active Directory. Be ready to discuss how you've tackled specific IT issues in the past, as this will show your problem-solving skills and hands-on experience.
✨Show Off Your Customer Service Skills
As a 1st Line Support Engineer, you'll be the face of IT support. Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you turned a frustrated user into a satisfied one – those stories will resonate well!
✨Familiarise Yourself with ITIL Practices
Since the role involves adhering to ITIL best practices, it’s a good idea to understand these principles. Be prepared to discuss how you’ve implemented or followed ITIL processes in your previous jobs, as this shows you can contribute to continual improvement.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the team dynamics, ongoing projects, or the company’s approach to IT security. This not only shows your interest but also helps you gauge if the company is the right fit for you.