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- Tasks: Provide top-notch IT support and troubleshoot technical issues for users.
- Company: Dynamic IT team in London focused on delivering excellent service.
- Benefits: 22 days holiday, pension scheme, flexible benefits, and ongoing training.
- Why this job: Join a collaborative team and enhance your IT skills while making a real impact.
- Qualifications: Experience in IT support with strong technical knowledge and customer service skills.
- Other info: Inclusive environment with great opportunities for professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a proactive and customer-focused 1st Line Support Engineer to join our IT team in London. This is a fantastic opportunity to play a key role in delivering efficient, high-quality IT support across the firm, ensuring smooth day-to-day operations and excellent service to all users.
About the Role
As a 1st Line Support Engineer, you’ll be the first point of contact for IT support queries, providing professional and responsive assistance to Partners, fee earners, and business support teams. You’ll handle a wide range of technical issues, from troubleshooting hardware and software to configuring devices and maintaining infrastructure systems. Working as part of a collaborative and knowledgeable IT team, you’ll help maintain a stable and secure IT environment, contributing to the continual improvement of systems and services in line with ITIL best practices.
Your Responsibilities Will Include:
- Providing responsive 1st line support and resolving IT issues efficiently in line with SLAs.
- Installing, configuring, and maintaining laptops, desktops, and related peripherals.
- Setting up and supporting company mobile devices.
- Investigating, resolving, and escalating incidents as required.
- Ensuring all incidents are logged accurately and managed through to resolution.
- Monitoring internal networks, infrastructure, and hosting systems, identifying and addressing potential issues before they impact service.
- Supporting the implementation and delivery of IT improvement projects.
- Taking proactive action on information security matters in collaboration with the Service Desk Team Leader.
- Implementing changes following IT change management procedures.
- Providing advice and guidance to users on IT products, services, and best practices.
- Performing regular maintenance tasks and ensuring compliance with firm-wide procedures and security standards.
- Adhering to Health and Safety policies and promoting best practice in all aspects of IT service delivery.
What We’re Looking For
- Experience working in an IT service environment delivering front-line support.
- Strong technical knowledge of desktop support, including Windows 10 and related hardware.
- Understanding of Microsoft Server environments (2016).
- Familiarity with Active Directory, Group Policy, DHCP, DNS, and system administration.
- Experience supporting Microsoft 365, Azure, and Office applications (Word, Excel, PowerPoint, Outlook).
- Knowledge of VMware or similar virtualisation technologies.
- Aware of antivirus procedures, IT security, and change management processes.
- Excellent customer service and communication skills, with a calm and professional approach.
- Strong problem-solving and troubleshooting skills, with the ability to work logically and efficiently.
- Good organisational and time management skills, with the ability to prioritise tasks effectively.
- A collaborative and adaptable team player, keen to learn and contribute to continuous improvement.
What We Offer
- 22 days’ holiday plus bank holidays (increasing with length of service).
- Pension scheme and life assurance.
- Access to flexible benefits.
- Ongoing professional training and development opportunities.
- A supportive, inclusive, and technology-driven working environment.
If you’re an enthusiastic IT professional with a passion for problem-solving and delivering excellent service, we’d love to hear from you.
Locations
First Line Support in City of London, London employer: Lester Aldridge
Contact Detail:
Lester Aldridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support in City of London, London
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to IT support. Think about how you would handle specific scenarios, like troubleshooting a hardware issue or dealing with a frustrated user. We want you to be ready to impress with your problem-solving skills!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Ask about the team dynamics, ongoing projects, or how they measure success in the role. This shows that you’re engaged and eager to learn more about the position.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Remind them why you’re excited about the role and how you can contribute to their IT team.
We think you need these skills to ace First Line Support in City of London, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 1st Line Support role. Highlight your technical knowledge, especially around Windows 10 and Microsoft 365, to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support. Share specific examples of how you've provided excellent customer service and resolved technical issues in the past.
Showcase Your Problem-Solving Skills: In your application, mention instances where you've successfully troubleshot issues or improved processes. We love seeing how you think on your feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Lester Aldridge
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10, Microsoft 365, and Active Directory. Be ready to discuss how you've tackled similar issues in the past, as this will show your practical experience.
✨Show Off Your Customer Service Skills
As a First Line Support Engineer, you'll be the face of IT support. Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you turned a frustrated user into a satisfied one!
✨Practice Problem-Solving Scenarios
Expect to be asked about troubleshooting scenarios during the interview. Practice explaining your thought process step-by-step for common issues, like resolving connectivity problems or software glitches. This will demonstrate your logical approach to problem-solving.
✨Be Ready to Discuss ITIL Practices
Since the role involves adhering to ITIL best practices, familiarise yourself with these concepts. Be prepared to talk about how you've implemented or followed these processes in your previous jobs, as it shows you're aligned with their operational standards.