Revenue and Collections Assistant in Bournemouth

Are you highly organised, detail-oriented, and passionate about delivering excellent service while keeping things running smoothly behind the scenes? We're looking for a Revenue & Collections Assistant to join our Finance team and play an important role in supporting the firm's billing and collections processes.

Our purpose as a firm is: "We empower people and anticipate change to create opportunity and shape what's next." You will help bring that purpose to life by:

• Supporting the timely and accurate production of client invoices
• Helping maximise cash collection and reduce aged debt
• Ensuring a seamless billing experience for clients and colleagues
• Building strong relationships across the business to resolve queries efficiently
• Delivering a high-quality service that supports the financial success of the firm

About the Role

As a Revenue & Collections Assistant, you'll provide vital support to the Revenue & Collections Team, helping ensure the effective management of billing, revenue processes, and debt collection activities. This is an excellent opportunity for someone who enjoys working with numbers, thrives in a fast-paced environment, and takes pride in delivering accurate and efficient work. Whether you're looking to build on existing accounts experience or take the next step in your finance career, we'll provide the support and development to help you succeed.

What You'll Be Doing

You'll play a key role across both revenue and collections activities, including:

Revenue
• Processing pre-bills through the Aderant billing workflow
• Managing bill requests and obtaining draft bill approvals
• Progressing draft bills through to finalisation
• Processing amendments to posted bills
• Preparing and processing credit notes
• Issuing invoices to clients where required
• Responding to billing-related queries from colleagues and clients
• Processing Work in Progress (WIP) write-offs through the billing workflow

Collections
• Taking card payments over the telephone
• Liaising with fee earning teams to ensure client queries are resolved promptly
• Supporting monthly statement runs and ensuring data accuracy
• Assisting Revenue Controllers in identifying client funds that relate to outstanding invoices
• Processing requests for transfers of time between matters
• Providing support across the wider Revenue & Collections team
• Assisting the Accounts Manager and Financial Controller with ad hoc tasks and projects

What We're Looking For:

• Educated to GCSE level (or equivalent), including English and Maths
• Experienced in accounts, finance, billing, or administration roles (desirable but not essential)
• Ideally familiar with a professional services or legal environment
• Numerically confident with excellent attention to detail
• Highly organised with strong time management skills
• Able to prioritise workloads and adapt to changing demands
• Confident communicators with a professional and friendly approach
• Comfortable speaking with colleagues and clients over the telephone
• Professional, discreet, and able to maintain confidentiality
• Calm under pressure and capable of working to tight deadlines
• Collaborative team players who enjoy supporting others
• Self-motivated, flexible, and proactive in their approach
• Eager to learn, develop new skills, and continuously improve

How We Work

Importantly, you'll be expected to role model and apply our guiding principles in every interaction:

• Start from Trust - Build strong working relationships and collaborate openly with colleagues across the firm.
• Care & Accountability - Take pride in delivering accurate work while maintaining high standards of service and professionalism.
• Think Beyond - Look beyond the task in front of you, considering the wider impact on clients, colleagues, and the business.
• Speak Up Early - Raise issues, concerns, and opportunities promptly to help achieve the best outcomes.
• Inclusion is Key - Treat everyone with fairness, respect, and professionalism, creating a positive and inclusive working environment.
• Own the Outcome - Take responsibility for your work and see tasks through to completion with a focus on quality and service.

What We Offer

• Competitive salary
• Profit share scheme
• 22 days holiday (increasing to 25 with service) plus bank holidays
• Life assurance, critical illness and income protection cover
• Pension scheme
• Flexible benefits programme
• Celebration Day
• Perkbox access
• Ongoing learning and development opportunities

Why Join Us?

You'll be joining a collaborative and supportive team that plays a crucial role in the firm's success. This is a fantastic opportunity to gain exposure to revenue, billing, and collections processes, develop your finance skills, and build your career within a respected professional services environment. If you're organised, motivated, and enjoy working as part of a team that values quality, service, and continuous improvement, we'd love to hear from you.