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- Tasks: Deliver exceptional front-of-house service and support daily office operations.
- Company: Join a professional team in a dynamic Bournemouth office.
- Benefits: Gain valuable experience with a competitive salary and supportive work environment.
- Why this job: Be the welcoming face of the firm and enhance client experiences.
- Qualifications: Customer-focused attitude and strong communication skills.
- Other info: Opportunity for growth and varied responsibilities in a collaborative team.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a professional, reliable, and customer-focused Front of House Services Assistant to join our Facilities team in Bournemouth on a 12-month fixed‑term contract. This is a varied and hands‑on role at the heart of the firm, providing a welcoming front‑of‑house experience for clients and visitors while supporting the smooth day‑to‑day running of our offices. There may also be occasional support at our Southampton office.
As a Front of House Services Assistant, you’ll be a key point of contact for clients, visitors, and colleagues, delivering excellent service across reception, switchboard, meeting room coordination, and general facilities support. Working as part of a multi‑skilled Facilities team, you’ll rotate responsibilities with colleagues and contribute to maintaining high standards of service, presentation, and organisation throughout the building. This role suits someone who is conscientious, adaptable, and takes pride in delivering a professional and welcoming environment.
Your Responsibilities Will Include:
- Providing a high‑quality front‑of‑house service, welcoming and signing in visitors and ensuring a positive client experience.
- Operating the central switchboard for multiple offices, answering and directing calls efficiently.
- Preparing reception and meeting areas at the start and end of the day.
- Coordinating meeting rooms, including managing bookings, room set‑ups, hospitality, and refreshments.
- Maintaining excellent standards of cleanliness and presentation in meeting rooms, kitchens, and shared facilities.
- Ordering lunches, managing stock levels, and reconciling deliveries.
- Supporting marketing and events activity when required.
- Managing incoming and outgoing post, courier bookings, and internal mail distribution.
- Monitoring Facilities service requests and carrying out allocated tasks.
- Reporting maintenance, IT, and AV issues promptly.
- Assisting with health and safety tasks, including fire alarm tests and first aid provision.
- Supporting general facilities tasks such as document binding, room reconfigurations, and daily building checks.
Front of House Services Assistant – 12-Month FTC in Bournemouth employer: Lester Aldridge
Contact Detail:
Lester Aldridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Services Assistant – 12-Month FTC in Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the firm’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Front of House Services Assistant, especially your customer service experience.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity and reiterating your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Front of House Services Assistant – 12-Month FTC in Bournemouth
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you’ve gone above and beyond to create a welcoming experience for clients and visitors in your previous roles.
Tailor Your CV: Don’t just send the same CV to everyone! Tailor it to match the Front of House Services Assistant role. Use keywords from the job description to show us you’re the perfect fit for our Facilities team.
Be Professional and Reliable: We’re looking for someone who takes pride in their work. In your application, share examples that demonstrate your reliability and professionalism, especially in fast-paced environments.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Lester Aldridge
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front of House Services Assistant. Familiarise yourself with tasks like managing the switchboard, coordinating meeting rooms, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a welcoming experience, be prepared to share examples of how you've provided exceptional customer service in the past. Think of specific situations where you went above and beyond for clients or colleagues, as this will demonstrate your reliability and professionalism.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. For instance, you might be asked how you would handle a difficult visitor or manage multiple phone calls at once. Practising your responses to these types of questions can help you think on your feet and showcase your problem-solving skills.
✨Dress the Part
As a Front of House Services Assistant, you'll be the first point of contact for clients and visitors, so it's important to make a good impression. Dress smartly and professionally for your interview to reflect the standards expected in the role. This shows that you take the opportunity seriously and understand the importance of presentation.
