Front of House Services Assistant - 12-Month FTC

We are looking for a professional, reliable, and customer-focused Front of House Services Assistant to join our Facilities team in Bournemouth on a 12-month fixed-term contract. This is a varied and hands-on role at the heart of the firm, providing a welcoming front-of-house experience for clients and visitors while supporting the smooth day-to-day running of our offices. There may also be occasional support at our Southampton office.

As a Front of House Services Assistant, you will be a key point of contact for clients, visitors, and colleagues, delivering excellent service across reception, switchboard, meeting room coordination, and general facilities support. Working as part of a multi-skilled Facilities team, you will rotate responsibilities with colleagues and contribute to maintaining high standards of service, presentation, and organisation throughout the building. This role suits someone who is conscientious, adaptable, and takes pride in delivering a professional and welcoming environment.

Your Responsibilities Will Include:

• Providing a high-quality front-of-house service, welcoming and signing in visitors and ensuring a positive client experience.
• Operating the central switchboard for multiple offices, answering and directing calls efficiently.
• Preparing reception and meeting areas at the start and end of the day.
• Coordinating meeting rooms, including managing bookings, room set-ups, hospitality, and refreshments.
• Maintaining excellent standards of cleanliness and presentation in meeting rooms, kitchens, and shared facilities.
• Ordering lunches, managing stock levels, and reconciling deliveries.
• Supporting marketing and events activity when required.
• Managing incoming and outgoing post, courier bookings, and internal mail distribution.
• Monitoring Facilities service requests and carrying out allocated tasks.
• Reporting maintenance, IT, and AV issues promptly.
• Assisting with health and safety tasks, including fire alarm tests and first aid provision.
• Supporting general facilities tasks such as document binding, room reconfigurations, and daily building checks.

What We Are Looking For:

• A professional and approachable individual with excellent customer service skills.
• Experience in a reception, front-of-house, hospitality, or facilities role.
• Strong organisational and time management skills, with the ability to juggle multiple tasks.
• Clear and confident communication skills, both in person and over the phone.
• Reliable, discreet, and highly organised, with strong attention to detail.
• Comfortable working independently and as part of a collaborative team.
• Willingness to adapt and support a broad range of facilities responsibilities.
• First Aid qualification or willingness to undertake training (essential).
• Experience in a professional services or legal environment (desirable).
• Physically able to carry out light manual handling tasks where required.

What We Offer:

• Competitive salary and benefits package.
• 22 days holiday plus bank holidays and a celebration day (pro rata).
• Pension scheme and life assurance.
• Access to flexible benefits.
• Accredited training and development, including health & safety and first aid qualifications.
• A supportive, team-oriented working environment where service excellence is valued.

If you are conscientious, organised, and enjoy being the friendly face of a professional organisation even on a fixed-term basis we would love to hear from you.