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For Companies At a Glance
- Tasks: Lead a team to create unforgettable chocolate experiences and exceptional customer service.
- Company: Join The Secret Truffletier, a luxury chocolate destination with a rich heritage.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Be a key player in delivering premium experiences and making every guest feel special.
- Qualifications: Previous management experience in hospitality or retail and a passion for customer service.
- Other info: Weekend availability is essential; enjoy a vibrant atmosphere with a focus on quality.
The predicted salary is between 30000 - 40000 £ per year.
Since 1911, The Secret Truffletier has crafted exceptional Swiss chocolate with passion, heritage and precision. From our boutique home in Woolmer Green, we offer luxury chocolate experiences, elegant Afternoon Teas, artisan coffee and beautifully curated gifts.
As our business continues to grow, we are seeking an exceptional Boutique Hospitality Manager to lead our shop, café and chocolate experience operations. This is a leadership position within a destination experience business.
The Role
You will be responsible for the daily operation, team leadership and guest experience across our boutique café, shop and chocolate experiences. You will lead a team of 9 (including weekend & seasonal staff) and ensure that every guest interaction reflects the quality, warmth and refinement of The Secret Truffletier brand.
Key Responsibilities
- Guest Experience & Standards
- Lead from the front as a host and brand ambassador
- Deliver exceptional service across café, retail and experiences
- Oversee Afternoon Teas, chocolate workshops and fondue experiences
- Ensure every guest journey feels personal, indulgent and memorable
- Manage, train and motivate staff
- Lead weekend operations (our busiest and most important trading period)
- Set clear expectations for service, presentation and behaviour
- Create a positive, professional and high-performing culture
- Oversee daily opening/closing procedures
- Resos management, responding to customers email & phone
- Updating Shopify with products and pricings and barcodes
- Manage rotas, staffing levels and holiday planning
- Ensure compliance with food hygiene and safety standards
- Maintain exceptional cleanliness and organisation throughout
- Drive sales across retail, café and experiences
- Maximise bookings for workshops and Afternoon Teas
- Monitor stock levels, ordering and wastage control
- Support visual merchandising and product presentation
- Maintain a luxury boutique feel at all times
- Ensure displays, packaging and presentation meet brand standards
- Continuously look for ways to elevate the customer experience
Who We’re Looking For
This role suits someone who combines hospitality leadership with natural hosting ability. You are:
- A confident leader who enjoys developing a team
- Highly organised with strong operational control
- Passionate about delivering premium customer experiences
- Detail-focused with high personal standards
- Calm under pressure, especially during busy weekends
- Commercially aware and motivated to grow the business
Essential Experience
- Previous management experience in café, hospitality or retail
- Strong leadership and team management skills
- Experience delivering high-quality customer service
- Weekend availability (Friday–Sunday essential)
Desirable
- Experience in premium or boutique environments
- Events, experiences or hospitality-led retail background
- Interest in chocolate, coffee or artisan food
Hours
40 hours per week ~ 5 days out of 7 (weekends essential)
Hospitality Retail Manager in Watford employer: LESSITERS LIMITED
Contact Detail:
LESSITERS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Retail Manager in Watford
✨Tip Number 1
Get to know the company inside out! Research The Secret Truffletier's history, values, and products. This way, when you walk into that interview, you can show off your passion for their luxury chocolate experiences and how you can contribute to their brand.
✨Tip Number 2
Practice your hosting skills! Since this role is all about leading a team and creating memorable guest experiences, think of examples from your past where you've gone above and beyond for customers. Share those stories during your interview to showcase your natural hosting ability.
✨Tip Number 3
Show your leadership chops! Be ready to discuss how you've motivated and trained teams in previous roles. Highlight your experience in managing busy periods, especially weekends, as this is crucial for The Secret Truffletier's operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our unique chocolate experience team.
We think you need these skills to ace Hospitality Retail Manager in Watford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for hospitality and premium customer experiences shine through. We want to see how your enthusiasm aligns with our brand's values and the unique chocolate experiences we offer.
Tailor Your CV: Make sure your CV highlights relevant experience in café, retail, or hospitality management. We’re looking for specific examples of how you've led teams and delivered exceptional service, so don’t hold back on those details!
Craft a Personal Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for The Secret Truffletier. Share your story, your leadership style, and how you plan to elevate our guest experiences. Keep it personal and engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at LESSITERS LIMITED
✨Know the Brand Inside Out
Before your interview, dive deep into The Secret Truffletier's history, values, and offerings. Familiarise yourself with their luxury chocolate experiences and how they create memorable guest interactions. This knowledge will help you demonstrate your passion for the brand and show that you're the perfect fit for their boutique hospitality manager role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Think about times when you motivated staff, handled busy periods, or improved service standards. Being able to articulate your leadership style and how it aligns with creating a positive, high-performing culture will set you apart.
✨Emphasise Customer Experience
Since this role is all about delivering exceptional service, be ready to discuss your approach to guest experience. Share specific instances where you went above and beyond to ensure customer satisfaction, especially in a café or retail setting. Highlighting your detail-focused mindset will resonate well with their emphasis on personal and indulgent guest journeys.
✨Prepare for Operational Questions
Expect questions about daily operations, from managing rotas to ensuring compliance with food hygiene standards. Brush up on your operational control skills and be ready to discuss how you would handle challenges like busy weekends or stock management. Showing that you can maintain exceptional cleanliness and organisation will demonstrate your readiness for the role.