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- Tasks: Lead a team to deliver exceptional guest experiences in a luxury chocolate boutique.
- Company: The Secret Truffletier, a heritage brand crafting Swiss chocolate since 1911.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Join a passionate team and create memorable experiences for chocolate lovers.
- Qualifications: Management experience in hospitality or retail, with strong leadership skills.
- Other info: Weekend availability is essential; enjoy a vibrant atmosphere in a unique setting.
The predicted salary is between 30000 - 40000 £ per year.
Since 1911, The Secret Truffletier has crafted exceptional Swiss chocolate with passion, heritage and precision. From our boutique home in Woolmer Green, we offer luxury chocolate experiences, elegant Afternoon Teas, artisan coffee and beautifully curated gifts.
As our business continues to grow, we are seeking an exceptional Boutique Hospitality Manager to lead our shop, café and chocolate experience operations. This is a leadership position within a destination experience business.
The Role
You will be responsible for the daily operation, team leadership and guest experience across our boutique café, shop and chocolate experiences. You will lead a team of 9 (including weekend & seasonal staff) and ensure that every guest interaction reflects the quality, warmth and refinement of The Secret Truffletier brand.
Key Responsibilities
- Guest Experience & Standards
- Lead from the front as a host and brand ambassador
- Deliver exceptional service across café, retail and experiences
- Oversee Afternoon Teas, chocolate workshops and fondue experiences
- Ensure every guest journey feels personal, indulgent and memorable
- Manage, train and motivate staff
- Lead weekend operations (our busiest and most important trading period)
- Set clear expectations for service, presentation and behaviour
- Create a positive, professional and high-performing culture
- Oversee daily opening/closing procedures
- Resos management, responding to customers email & phone
- Updating Shopify with products and pricings and barcodes
- Manage rotas, staffing levels and holiday planning
- Ensure compliance with food hygiene and safety standards
- Maintain exceptional cleanliness and organisation throughout
- Drive sales across retail, café and experiences
- Maximise bookings for workshops and Afternoon Teas
- Monitor stock levels, ordering and wastage control
- Support visual merchandising and product presentation
- Maintain a luxury boutique feel at all times
- Ensure displays, packaging and presentation meet brand standards
- Continuously look for ways to elevate the customer experience
Who We’re Looking For
This role suits someone who combines hospitality leadership with natural hosting ability. You are:
- A confident leader who enjoys developing a team
- Highly organised with strong operational control
- Passionate about delivering premium customer experiences
- Detail-focused with high personal standards
- Calm under pressure, especially during busy weekends
- Commercially aware and motivated to grow the business
Essential Experience
- Previous management experience in café, hospitality or retail
- Strong leadership and team management skills
- Experience delivering high-quality customer service
- Weekend availability (Friday–Sunday essential)
Desirable
- Experience in premium or boutique environments
- Events, experiences or hospitality-led retail background
- Interest in chocolate, coffee or artisan food
Hours
40 hours per week ~ 5 days out of 7 (weekends essential)
Hospitality and Retail Managers in Watford employer: LESSITERS LIMITED
Contact Detail:
LESSITERS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality and Retail Managers in Watford
✨Tip Number 1
Get to know the company inside out! Research The Secret Truffletier's history, values, and products. This way, when you walk into that interview, you can show off your passion for their luxury chocolate experiences and how you can contribute to their brand.
✨Tip Number 2
Practice your hosting skills! Since this role is all about leading a team and creating memorable guest experiences, think of examples from your past where you've gone above and beyond for customers. Share those stories during your interview to showcase your natural hosting ability.
✨Tip Number 3
Be ready to talk numbers! As a Boutique Hospitality Manager, you'll need to drive sales and manage operations. Brush up on your commercial awareness and be prepared to discuss how you've successfully increased sales or improved operational efficiency in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of The Secret Truffletier family. We can't wait to see what you bring to the table!
We think you need these skills to ace Hospitality and Retail Managers in Watford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for hospitality and premium customer experiences shine through. We want to see how your passion aligns with our brand's commitment to quality and warmth.
Tailor Your CV: Make sure your CV highlights relevant experience in café, retail, or hospitality management. We’re looking for leaders who can motivate a team and deliver exceptional service, so showcase those skills!
Be Personable: In your cover letter, don’t just list your qualifications—tell us about your unique approach to guest experiences. We value personal stories that reflect your hosting abilities and leadership style.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Secret Truffletier!
How to prepare for a job interview at LESSITERS LIMITED
✨Know the Brand Inside Out
Before your interview, dive deep into The Secret Truffletier's history, values, and offerings. Understand their commitment to quality and luxury, and be ready to discuss how you can embody and promote these values in your role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight your ability to motivate staff, manage busy periods, and create a positive work culture. This is crucial for a leadership position, so make sure your experiences shine through.
✨Demonstrate Your Customer-Centric Approach
Think of specific instances where you've gone above and beyond to enhance customer experiences. Be ready to share how you would ensure every guest feels valued and indulged at The Secret Truffletier, especially during peak times like weekends.
✨Be Ready for Operational Questions
Since this role involves overseeing daily operations, brush up on your knowledge of café management, stock control, and compliance with food hygiene standards. Prepare to discuss how you would handle challenges in these areas while maintaining the boutique feel of the brand.