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- Tasks: Lead a team to deliver exceptional guest experiences in a luxury chocolate boutique.
- Company: The Secret Truffletier, a heritage brand crafting Swiss chocolate since 1911.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Join a passionate team and create memorable experiences for chocolate lovers.
- Qualifications: Previous management experience in hospitality or retail and strong leadership skills.
- Other info: Ideal for those who thrive in a fast-paced, customer-focused environment.
The predicted salary is between 30000 - 40000 £ per year.
The Secret Truffletier – Woolmer Green, Hertfordshire
Since 1911, The Secret Truffletier has crafted exceptional Swiss chocolate with passion, heritage and precision. From our boutique home in Woolmer Green, we offer luxury chocolate experiences, elegant Afternoon Teas, artisan coffee and beautifully curated gifts. As our business continues to grow, we are seeking an exceptional Boutique Hospitality Manager to lead our shop, café and chocolate experience operations. This is a leadership position within a destination experience business.
The Role
You will be responsible for the daily operation, team leadership and guest experience across our boutique café, shop and chocolate experiences. You will lead a team of 9 (including weekend & seasonal staff) and ensure that every guest interaction reflects the quality, warmth and refinement of The Secret Truffletier brand.
Key Responsibilities
- Guest Experience & Standards
- Lead from the front as a host and brand ambassador
- Deliver exceptional service across café, retail and experiences
- Oversee Afternoon Teas, chocolate workshops and fondue experiences
- Ensure every guest journey feels personal, indulgent and memorable
- Manage, train and motivate staff
- Lead weekend operations (our busiest and most important trading period)
- Set clear expectations for service, presentation and behaviour
- Create a positive, professional and high-performing culture
- Oversee daily opening/closing procedures
- Resos management, responding to customers email & phone
- Updating Shopify with products and pricings and barcodes
- Manage rotas, staffing levels and holiday planning
- Ensure compliance with food hygiene and safety standards
- Maintain exceptional cleanliness and organisation throughout
- Maximise bookings for workshops and Afternoon Teas
- Monitor stock levels, ordering and wastage control
- Support visual merchandising and product presentation
- Maintain a luxury boutique feel at all times
- Ensure displays, packaging and presentation meet brand standards
- Continuously look for ways to elevate the customer experience
Who We’re Looking For
This role suits someone who combines hospitality leadership with natural hosting ability. You are:
- A confident leader who enjoys developing a team
- Highly organised with strong operational control
- Detail-focused with high personal standards
- Calm under pressure, especially during busy weekends
- Commercially aware and motivated to grow the business
- Previous management experience in café, hospitality or retail
- Strong leadership and team management skills
- Experience delivering high-quality customer service
- Weekend availability (Friday–Sunday essential)
- Events, experiences or hospitality-led retail background
- Interest in chocolate, coffee or artisan food
Retail & Hospitality Manager in Knebworth employer: LESSITERS LIMITED
Contact Detail:
LESSITERS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail & Hospitality Manager in Knebworth
✨Tip Number 1
Get to know the company! Before your interview, dive into The Secret Truffletier's history and values. This way, you can show off your passion for their chocolate and hospitality, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your hosting skills! Since this role is all about guest experience, think of ways to demonstrate your natural hosting ability during the interview. Maybe share a story where you went above and beyond for a customer – it’ll show you’re the perfect fit!
✨Tip Number 3
Be ready to talk numbers! As a Retail & Hospitality Manager, you’ll need to be commercially aware. Brush up on how you’ve maximised bookings or improved sales in previous roles, so you can impress them with your business savvy.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the position and remind them why you’d be an amazing addition to their team. Plus, it shows you’re proactive!
We think you need these skills to ace Retail & Hospitality Manager in Knebworth
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve gone above and beyond to create memorable guest interactions. We want to see that you’re not just looking for a job, but that you genuinely care about providing exceptional service.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the key responsibilities and qualities mentioned in the job description. Highlight your leadership skills and any relevant experience in café or retail management. This shows us that you understand what we’re looking for and that you’re a great fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance. Remember, first impressions count!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join The Secret Truffletier family!
How to prepare for a job interview at LESSITERS LIMITED
✨Know the Brand Inside Out
Before your interview, dive deep into The Secret Truffletier's history, values, and product offerings. Familiarise yourself with their luxury chocolate experiences and how they create memorable guest interactions. This knowledge will help you demonstrate your passion for the brand and show that you're a perfect fit.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about specific situations where you motivated staff or improved service standards. Highlighting your leadership style and how it aligns with creating a positive culture will resonate well with the interviewers.
✨Emphasise Guest Experience
Be ready to discuss your approach to delivering exceptional customer service. Share stories that illustrate how you've gone above and beyond to ensure guests have a personal and indulgent experience. This is crucial for a role focused on hospitality and guest satisfaction.
✨Demonstrate Operational Savvy
Since this role involves managing daily operations, be prepared to talk about your experience with tasks like rota management, stock control, and compliance with hygiene standards. Showing that you can handle the operational side while maintaining high service quality will set you apart.