At a Glance
- Tasks: Support customers and ensure smooth communication across sales and production.
- Company: Join LCM, a global supplier known for quality and innovation.
- Benefits: Collaborative environment with opportunities for growth and learning.
- Other info: Ideal for those eager to learn in a specialised manufacturing sector.
- Why this job: Be the vital link in a dynamic team and make a real impact.
- Qualifications: Experience in customer service or administration with strong communication skills.
The predicted salary is between 27450 - 33550 £ per year.
Korn Ferry is delighted to be partnering with LCM, a specialist manufacturer and global supplier operating within a highly technical and internationally connected market.
With a reputation for quality, innovation, and customer service, LCM works with suppliers and customers across the globe to deliver critical materials that support a range of industrial applications.
As the business continues to grow, they are seeking a Sales & Customer Service Administrator to join their close-knit team and play a key role in supporting customers and ensuring the smooth flow of information across the business.
This is an excellent opportunity to join a collaborative SME environment where you will have broad exposure to customer service, sales administration, and international order management, while building relationships with customers across a global marketplace.
Key Responsibilities
- Act as the key link between production, sales, and customers, ensuring effective communication across the business.
- Communicate production updates, delivery delays, and order changes to customers in a timely and professional manner.
- Process customer orders accurately and efficiently, ensuring all information is captured correctly.
- Issue order acknowledgements and maintain regular communication throughout the order lifecycle.
- Build strong relationships with customers, delivering a high standard of service and responsiveness.
- Maintain accurate customer records, spreadsheets, and tracking systems.
- Manage the company inbox, responding to enquiries and directing queries to the appropriate contacts.
- Update and maintain CRM and customer database records, ensuring data accuracy and completeness.
- Work closely with internal stakeholders to resolve customer issues and ensure expectations are managed effectively.
- Support continuous improvement of customer service and administrative processes.
Skills & Experience Required
- Previous experience in a customer service, sales support, order processing, or administration role.
- Excellent verbal and written communication skills with a professional and customer-focused approach.
- Strong organisational skills and the ability to manage multiple priorities simultaneously.
- High attention to detail and a commitment to maintaining accurate records and documentation.
- Experience using Microsoft Excel, spreadsheets, and CRM/database systems.
- Ability to manage a busy workload and prioritise tasks effectively.
- Confident working with internal departments and external customers to resolve issues and provide updates.
- Proactive and adaptable, with a willingness to take ownership and support a variety of tasks.
- Experience working with international customers or global businesses would be advantageous.
- Comfortable working within a collaborative SME environment and eager to learn about a specialised manufacturing sector.
Locations
Sales & Customer Service Administrator in Cheshire, Warrington employer: LESS COMMON METALS LIMITED
LCM is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Purchasing & Import Administrator to thrive. With a commitment to employee development and a supportive work environment, LCM offers unique opportunities for growth within the dynamic manufacturing sector. Located in a vibrant area, employees benefit from a strong sense of community and access to global markets, enhancing both personal and professional experiences.
Contact Details:
LESS COMMON METALS LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Administrator in Cheshire, Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LESS COMMON METALS LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LESS COMMON METALS LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Customer Service Administrator in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LESS COMMON METALS LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at LESS COMMON METALS LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LESS COMMON METALS LIMITED!
How to prepare for a job interview at LESS COMMON METALS LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
