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For Companies At a Glance
- Tasks: Deliver top-notch vehicle hire service and ensure customer satisfaction.
- Company: Join a well-established, family-run business with a supportive culture.
- Benefits: Competitive salary, ongoing training, 22 days holiday, and staff discounts.
- Why this job: Be part of a growing team and make a real impact in customer service.
- Qualifications: Customer-focused, organised, and a positive team player.
- Other info: Great long-term career prospects in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
The Role
Due to continued business growth, we are looking to recruit a Rental Assistant to join our busy Cowes branch. This is a key customer-facing role supporting our vehicle hire operation, ensuring a smooth, professional and efficient rental experience for every customer. You will work closely with the Rental Manager and wider dealership team to help deliver excellent service, maintain fleet standards, and support the ongoing success of the department.
Key Responsibilities
- Deliver a high-quality, efficient vehicle hire service
- Maintain accurate vehicle hire records and administration
- Ensure all rental vehicles are returned on time and in excellent condition
- Carry out thorough vehicle checks on return and report any damage
- Provide outstanding customer service at all times
- Build positive working relationships with colleagues, customers and suppliers
- Support initiatives to improve efficiency, profitability and customer satisfaction
- Ensure all Health & Safety, environmental and company policies are followed
- Maintain a tidy, professional and welcoming dealership environment
About You
- Customer-focused with a friendly, professional manner
- Highly organised with strong attention to detail
- Comfortable working in a fast-paced environment
- Confident using computerised systems and completing administration accurately
- A positive team player who takes pride in their work
- Able to remain calm and effective in unexpected situations
What We Offer
- Competitive salary (based on experience)
- A supportive and professional working environment
- The opportunity to work for a well-established, family-run business
- Ongoing training and development
- Long-term career prospects within a growing motor group
- 22 Days holiday + Bank holidays
- Staff Car programme
- Discounted Ferry fares
How to Apply
To apply, please submit your CV along with a brief covering note outlining your suitability for the role. Join Leslies Motors and be part of a proud Island business with a strong future.
Rental Advisor - Leslies Motors in Northwood employer: Leslies Motors
Contact Detail:
Leslies Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Advisor - Leslies Motors in Northwood
✨Tip Number 1
Get to know the company! Research Leslies Motors and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a top-notch rental experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Leslies Motors.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Rental Advisor - Leslies Motors in Northwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Rental Advisor role. Highlight any customer service experience and organisational skills, as these are key for us at Leslies Motors.
Craft a Compelling Covering Note: In your covering note, be sure to express why you’re excited about the role and how you can contribute to our team. Keep it concise but engaging – we want to see your personality shine through!
Showcase Your Attention to Detail: Since this role involves maintaining accurate records and vehicle checks, make sure your application is free from typos and errors. This shows us you take pride in your work and are detail-oriented.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Leslies Motors
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Rental Advisor. Familiarise yourself with vehicle hire processes and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your friendly, professional manner and how you build positive relationships, as this will resonate well with the interviewers.
✨Demonstrate Organisation and Attention to Detail
Being highly organised is key in this fast-paced environment. Bring up specific instances where your organisational skills made a difference, whether it was managing records or ensuring timely vehicle returns. This will illustrate your ability to handle the administrative side of the job effectively.
✨Prepare for Unexpected Situations
Interviews can sometimes throw curveballs, so think about how you would handle unexpected situations in a rental context. Prepare a few scenarios where you remained calm and effective under pressure, as this will show your problem-solving skills and adaptability, which are crucial for this role.
