At a Glance
- Tasks: Deliver exceptional customer service and support across our vibrant fitness community.
- Company: Join Les Mills, a global brand dedicated to creating a fitter planet.
- Benefits: Collaborative environment, career growth opportunities, and a chance to make a real impact.
- Other info: Be part of a passionate team that values curiosity, courage, and making a difference.
- Why this job: Kickstart your career in customer success while helping others achieve their fitness goals.
- Qualifications: Strong communication skills, attention to detail, and a proactive mindset.
The predicted salary is between 25000 - 32000 £ per year.
Customer Success Support in London | Full-time
Purpose and passion — it’s a powerful combination. At Les Mills, we exist to create a fitter planet. Every week, we deliver life-changing fitness experiences to millions of people around the world—and we bring that same energy to our own team. We create an environment where you can thrive, play to your strengths, and feel proud of the impact you make. If you’re energised by helping others, love working in a fast-paced environment, and want to be part of a purpose-driven brand, this could be the role for you.
The Opportunity
We’re looking for a Customer Success Support to join our London team. This is an entry-level role perfect for someone who is detail-oriented, customer-focused, and eager to build a career in customer success. You’ll play a key role in delivering exceptional service across our customer ecosystem, supporting clubs, instructors, and equipment partners, while working closely with teams across the business.
What You’ll Do
- Provide excellent customer service to internal teams and external customers
- Manage customer administration across clubs, instructors, and equipment
- Maintain and update accurate data in Salesforce and other systems
- Handle customer queries, cases, agreements, and quotations
- Support reporting and customer insights for the wider team
- Assist with event administration and onboarding activities
- Contribute to customer retention and experience initiatives
- Support new business administration and discovery
- Collaborate cross-functionally to solve problems and improve processes
- Build strong product knowledge to deliver an exceptional customer experience
What Success Looks Like
- Accurate, up-to-date CRM data and reporting
- Customer queries resolved quickly and effectively
- Strong relationships across Customer Success, Sales, Marketing, Finance, and global teams
- Clear, proactive communication with all stakeholders
- A consistent focus on service excellence and continuous improvement
- Being a strong voice of the customer, helping shape better decisions
What You’ll Bring
- Strong communication skills (written and verbal)
- High attention to detail and strong organisational skills
- Experience using Excel and familiarity with CRM systems
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Confidence working across teams and engaging with customers
- A proactive, solutions-focused mindset
- Energy, resilience, and a willingness to roll up your sleeves
Nice to have:
- Experience with Salesforce or Adobe Commerce (Magento)
- Exposure to customer-facing or administrative roles
- Interest in or knowledge of the fitness industry
Our Values
At Les Mills, our values guide everything we do: United – We win together; Be Brave – We challenge ourselves and each other; Change the World – We make a meaningful impact. Our team thrives on Drive, Curiosity, Insight, Courage, and Impact—and we’re looking for someone who lives these every day.
Why Join Us?
- Be part of a global brand with purpose
- Work in a collaborative, high-energy environment
- Opportunity to learn, grow, and develop your career
- Make a real difference in creating a fitter planet
If you're ready to start your journey in Customer Success with a company that truly lives its purpose—we’d love to hear from you.
Enter Display Job Title in London employer: Les Mills
At Les Mills, we are dedicated to creating a fitter planet and fostering a vibrant work culture that empowers our team members. As a Customer Success Support in London, you'll enjoy a collaborative environment where your contributions directly impact our mission, alongside opportunities for personal and professional growth. Join us to be part of a purpose-driven brand that values teamwork, innovation, and making a meaningful difference in the fitness industry.
StudySmarter Expert Advice🤫
We think this is how you could land Enter Display Job Title in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Les Mills. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Les Mills before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Enter Display Job Title in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Les Mills:Your cover letter is your chance to shine! Tell us why you want to work at Les Mills specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Les Mills!
How to prepare for a job interview at Les Mills
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
