At a Glance
- Tasks: Deliver exceptional customer service and support across our vibrant fitness community.
- Company: Join Les Mills, a global brand dedicated to creating a fitter planet.
- Benefits: Collaborative environment, career growth opportunities, and a chance to make a real impact.
- Other info: Be part of a dynamic team that values curiosity, courage, and making a difference.
- Why this job: Kickstart your career in customer success with a purpose-driven team.
- Qualifications: Strong communication skills and a proactive mindset are essential.
The predicted salary is between 22000 - 26400 £ per year.
Purpose and passion — it’s a powerful combination. At Les Mills, we exist to create a fitter planet. Every week, we deliver life-changing fitness experiences to millions of people around the world—and we bring that same energy to our own team. We create an environment where you can thrive, play to your strengths, and feel proud of the impact you make. If you’re energised by helping others, love working in a fast-paced environment, and want to be part of a purpose-driven brand, this could be the role for you.
The Opportunity
We’re looking for a Customer Success Support to join our London team. This is an entry-level role perfect for someone who is detail‑oriented, customer-focused, and eager to build a career in customer success. You’ll play a key role in delivering exceptional service across our customer ecosystem, supporting clubs, instructors, and equipment partners, while working closely with teams across the business.
What You’ll Do
- Provide excellent customer service to internal teams and external customers
- Manage customer administration across clubs, instructors, and equipment
- Maintain and update accurate data in Salesforce and other systems
- Handle customer queries, cases, agreements, and quotations
- Support reporting and customer insights for the wider team
- Assist with event administration and onboarding activities
- Contribute to customer retention and experience initiatives
- Support new business administration and discovery
- Collaborate cross-functionally to solve problems and improve processes
- Build strong product knowledge to deliver an exceptional customer experience
What Success Looks Like
- Accurate, up-to-date CRM data and reporting
- Customer queries resolved quickly and effectively
- Strong relationships across Customer Success, Sales, Marketing, Finance, and global teams
- Clear, proactive communication with all stakeholders
- A consistent focus on service excellence and continuous improvement
- Being a strong voice of the customer, helping shape better decisions
What You’ll Bring
- Strong communication skills (written and verbal)
- High attention to detail and strong organisational skills
- Experience using Excel and familiarity with CRM systems
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Confidence working across teams and engaging with customers
- A proactive, solutions-focused mindset
- Energy, resilience, and a willingness to roll up your sleeves
Nice to have:
- Experience with Salesforce or Adobe Commerce (Magento)
- Exposure to customer-facing or administrative roles
- Interest in or knowledge of the fitness industry
Our Values
At Les Mills, our values guide everything we do:
- United – We win together
- Be Brave – We challenge ourselves and each other
- Change the World – We make a meaningful impact
Our team thrives on Drive, Curiosity, Insight, Courage, and Impact—and we’re looking for someone who lives these every day.
Why Join Us?
- Be part of a global brand with purpose
- Work in a collaborative, high-energy environment
- Opportunity to learn, grow, and develop your career
- Make a real difference in creating a fitter planet
If you're ready to start your journey in Customer Success with a company that truly lives its purpose—we’d love to hear from you.
Customer Success Support Just posted employer: Les Mills
At Les Mills, we are not just about fitness; we are about creating a fitter planet and fostering a vibrant work culture that empowers our team members. As a Customer Success Support in London, you will thrive in a collaborative environment where your contributions directly impact our mission, with ample opportunities for personal and professional growth. Join us to be part of a purpose-driven brand that values teamwork, innovation, and making a meaningful difference in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Support Just posted
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Les Mills value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Les Mills a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Les Mills!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Les Mills.
We think you need these skills to ace Customer Success Support Just posted
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Les Mills!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Les Mills
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
