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For Companies At a Glance
- Tasks: Support customers and drive growth through engaging interactions and data insights.
- Company: Join Les Mills, a global leader in fitness innovation since 1968.
- Benefits: Hybrid work, passionate team, and opportunities for personal growth.
- Why this job: Make a real impact on people's fitness journeys and be part of a mission-driven team.
- Qualifications: Strong communication skills, analytical mindset, and a passion for wellbeing.
- Other info: Collaborative environment with a focus on continuous learning and improvement.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About Les Mills
Since 1968, Les Mills has been on a mission to create a fitter planet. Our innovative group fitness programs inspire over five million people every week across 100 countries. Guided by our values—Be Brave, Change the World, and United—we are passionate about delivering life‑changing fitness experiences.
The Role
The role will provide full customer success support: including customer services, customer journeys and partnership growth.
What You’ll Do
- B2B customers retention and growth
- 100% of all new customers onboarded
- 3 instructors per programme per club
- All partner stakeholders on Salesforce
- 100% partners on Les Mills Connect
- Onboarding all new customers and programmes
- Partnership reviews focused around customer improvement & lifetime value
- New Business – research, qualification and appointment setting
- Approaching all customer interactions with healthy conversations and a growth mindset
- Being the voice of our customer and using insight to guide customer‑lead business decisions
- Administering all cases from internal and external teams
- Continuous improvement in ways of working to ensure effectiveness and quality service
- Maintain an up to date knowledge providing an exceptional customer experience internally and externally
- Accurate record and database management
- Ensure all records in Salesforce are accurately and pro‑actively maintained and managed
- Keep accurate records of all activity history across all customer types (calls, live chat, emails, meetings, events, support provided)
- Record all opportunities and support with pipeline management
- Process all programme amendments with 100% accuracy (new clubs, programme additions, swaps, cancellations, bundles, billing amounts)
- Ensure all administration is completed with 100% accuracy
- Use data and reporting to provide insights for customer engagement
Leadership
- Adopts a growth mindset that drives growth and collective teamwork
- Always on approach to team engagement and commitment to LMI purpose, brand, values and strategies
- Collaborate across multiple teams to ensure best possible outcomes through an agile approach
- Embraces continuous learning to improve performance and help identify opportunities for continual improvement
- Champion change, modelling a positive and professional approach encouraging agility
- Exhibit autonomy, mastery and purpose and achieve results
- Responds to mistakes in a way that encourages learning, and growth across the team
What You’ll Bring
- Demonstrate customer focus with excellent relationship building skills
- Excellent written and verbal communication skills
- Analytical and proficient in excel with demonstrable data reporting skills
- Ability to manage competing priorities and to approach workload with agility
- Excellent organisational skills with high attention to detail
- Fast‑paced and results‑driven
- High level of capability to understand systems and processes for accurate data input
- Agile, flexible approach to problem solving
- Industry knowledge and passion for wellbeing. Industry experience desirable.
- Ability to adapt style to work with key‑stakeholders
- Pro‑active and willing with a growth mindset
Personal Attributes We Love People Who Are
- Drive
- Curiosity
- Insight
- Courage
- Impact
Why Join Us?
You’ll be part of a passionate, purpose‑driven team that’s changing lives through fitness. We embrace an agile, collaborative way of working where your ideas and contributions are valued.
Ready to Apply?
If you’re excited to make a positive impact and help us inspire millions more to fall in love with fitness, we’d love to hear from you. Apply today and help us create a fitter planet!
Customer Support employer: Les Mills International
Contact Detail:
Les Mills International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support
✨Tip Number 1
Get to know the company inside out! Research Les Mills' values and mission. When you understand what drives them, you can tailor your conversations to show how you align with their goals.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, being able to articulate your thoughts clearly and confidently will set you apart. Try mock interviews with friends or family.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Les Mills team.
We think you need these skills to ace Customer Support
Some tips for your application 🫡
Show Your Passion for Fitness: When you're writing your application, let your love for fitness shine through! We want to see how your enthusiasm aligns with our mission to create a fitter planet. Share any personal experiences or insights that highlight your commitment to wellbeing.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for someone who can demonstrate excellent customer focus and relationship-building skills, so highlight those in your written application!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your achievements and skills, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Les Mills!
How to prepare for a job interview at Les Mills International
✨Know Your Customer Support Basics
Before the interview, brush up on the fundamentals of customer support. Understand the key principles of customer success, retention strategies, and how to effectively onboard new clients. This will show that you’re not just familiar with the role but also passionate about delivering exceptional service.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare to demonstrate your verbal and written skills. Think of examples where you’ve successfully resolved customer issues or built strong relationships. Practising common interview questions can help you articulate your thoughts clearly.
✨Familiarise Yourself with Salesforce
As the role involves managing records in Salesforce, it’s a good idea to have a basic understanding of how it works. If you’ve used similar CRM systems, be ready to discuss your experience. Highlighting your ability to learn new systems quickly can also be a plus!
✨Embrace the Growth Mindset
Les Mills values a growth mindset, so come prepared to discuss how you’ve embraced challenges and learned from mistakes in previous roles. Share specific examples that illustrate your adaptability and willingness to improve, as this aligns perfectly with their company culture.