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For Companies At a Glance
- Tasks: Support B2B partners, onboard customers, and enhance their journey with data insights.
- Company: Les Mills is a global leader in fitness, inspiring millions since 1968.
- Benefits: Join a passionate team, enjoy flexible working, and contribute to a fitter planet.
- Why this job: Make a positive impact in fitness while developing valuable skills in a dynamic environment.
- Qualifications: Strong communication, analytical skills, and a passion for fitness are essential.
- Other info: This is an entry-level, full-time role perfect for those eager to grow.
The predicted salary is between 28800 - 43200 £ per year.
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About Les Mills
Since 1968, Les Mills has been on a mission to create a fitter planet. Our innovative group fitness programs inspire over five million people every week across 100 countries. Guided by our values—Be Brave, Change the World, and United—we are passionate about delivering life-changing fitness experiences.
About Les Mills
Since 1968, Les Mills has been on a mission to create a fitter planet. Our innovative group fitness programs inspire over five million people every week across 100 countries. Guided by our values—Be Brave, Change the World, and United—we are passionate about delivering life-changing fitness experiences.
The Role
We’re looking for an energetic Customer Success Support to join our team. In this role, you’ll deliver outstanding support to our B2B partners and help drive growth, retention, and customer satisfaction. You’ll be the voice of the customer, ensuring every interaction builds lasting relationships and delivers value.
What You’ll Do
- Onboard all new B2B customers and programs
- Build partnerships that help customers improve and grow
- Use data and insights to inform decisions and enhance the customer journey
- Accurately manage records in Salesforce, including all customer interactions and pipeline activity
- Process program changes with precision (new clubs, swaps, cancellations, billing adjustments)
- Support new business by researching, qualifying, and setting appointments
- Continuously improve processes and ways of working to deliver excellent service
What You’ll Bring
- Demonstrable customer focus and relationship-building skills
- Excellent written and verbal communication
- Strong analytical skills and confidence working with Excel and data reporting
- Proactive, agile mindset with the ability to manage competing priorities
- High attention to detail and strong organisational skills
- Comfort working in a fast-paced environment
- A passion for fitness and wellbeing
Personal Attributes
We Love People Who Are
Driven – Motivated to make a difference and resilient in the face of challenges
Curious – Always looking to learn, innovate, and improve
Insightful – Able to see the big picture, get to the root of problems, and focus on what matters
Courageous – Ready to try new things, take calculated risks, and stand up for what’s right
Impactful – Skilled at influencing others and delivering results that help us create a fitter planet
Why Join Us?
You’ll be part of a passionate, purpose-driven team that’s changing lives through fitness. We embrace an agile, collaborative way of working where your ideas and contributions are valued.
Ready to Apply?
If you’re excited to make a positive impact and help us inspire millions more to fall in love with fitness, we’d love to hear from you.
Apply today and help us create a fitter planet!
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Other
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Industries
Wellness and Fitness Services
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Customer Service Support employer: Les Mills International
Contact Detail:
Les Mills International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support
✨Tip Number 1
Familiarise yourself with Les Mills' fitness programmes and values. Understanding their mission to create a fitter planet will help you connect with the company's culture during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully built relationships in previous roles. Be ready to discuss specific situations where you enhanced customer satisfaction.
✨Tip Number 3
Brush up on your analytical skills, especially with Excel. Being able to demonstrate your ability to work with data and insights will set you apart as a candidate who can enhance the customer journey.
✨Tip Number 4
Prepare to discuss how you manage competing priorities in a fast-paced environment. Sharing strategies you've used to stay organised and focused will show that you're a proactive fit for the role.
We think you need these skills to ace Customer Service Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Customer Service Support role at Les Mills. Highlight your relevant experience in customer service and how it aligns with their mission to create a fitter planet.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the job description. Emphasise your customer focus, relationship-building skills, and any experience with data management or Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fitness and wellbeing. Use specific examples from your past experiences to demonstrate how you embody the values of being brave, curious, and impactful.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Les Mills International
✨Show Your Passion for Fitness
Les Mills is all about fitness and wellbeing, so make sure to express your enthusiasm for the industry. Share any personal experiences or stories that highlight your commitment to a healthier lifestyle.
✨Demonstrate Customer Focus
As a Customer Service Support role, it's crucial to showcase your ability to build relationships. Prepare examples of how you've successfully managed customer interactions in the past, focusing on your problem-solving skills and dedication to customer satisfaction.
✨Be Data Savvy
Since the role involves using data to enhance the customer journey, brush up on your analytical skills. Be ready to discuss how you've used data in previous roles to inform decisions or improve processes.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential challenges you might encounter in the role and how you would handle them, demonstrating your proactive and agile mindset.
