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- Tasks: Support B2B customer retention and growth while managing Salesforce records.
- Company: Global fitness organisation passionate about wellbeing.
- Benefits: Permanent, full-time role with a hybrid working model.
- Why this job: Make a real impact in customer success within the fitness industry.
- Qualifications: Strong relationship building, communication, and analytical skills required.
- Other info: Join a dynamic team focused on continuous improvement and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
A global fitness organization is seeking a Customer Success professional to support B2B customer retention and growth. The role involves managing Salesforce records, ensuring accurate customer onboarding, and driving continuous improvement in services.
Candidates must excel in relationship building, communication, and possess analytical skills. This position offers a permanent, full-time opportunity with a hybrid working model, where a passion for wellbeing is highly valued.
B2B Customer Success Lead (Hybrid) employer: Les Mills International
Contact Detail:
Les Mills International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2B Customer Success Lead (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the fitness industry, especially those in customer success roles. They can provide insider tips and might even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by practising your relationship-building skills. Think of examples where you've successfully onboarded clients or improved services. We want to hear how you’ve made a difference!
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to drive customer retention or growth in previous roles. We love candidates who can back up their claims with solid evidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we value candidates who take that extra step to connect with us directly.
We think you need these skills to ace B2B Customer Success Lead (Hybrid)
Some tips for your application 🫡
Show Your Passion for Wellbeing: When writing your application, let your enthusiasm for fitness and wellbeing shine through. We want to see how your personal values align with our mission, so don’t hold back on sharing your journey!
Highlight Your Relationship-Building Skills: In your written application, make sure to showcase your experience in building strong relationships. We’re looking for someone who can connect with B2B customers, so share specific examples of how you've done this in the past.
Be Clear and Concise: We appreciate clarity! When detailing your experience with Salesforce or customer onboarding, keep it straightforward. Use bullet points if necessary to make your achievements stand out and easy to read.
Tailor Your Application: Make your application unique by tailoring it to the role. We want to see how your skills and experiences specifically relate to the Customer Success Lead position. Don’t forget to apply through our website for a smoother process!
How to prepare for a job interview at Les Mills International
✨Know Your Salesforce Inside Out
Make sure you’re familiar with Salesforce and its functionalities. Brush up on how to manage records effectively, as this will likely come up in your interview. Being able to discuss specific features or past experiences using Salesforce can really impress the interviewers.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships with clients in the past. Think about specific situations where your communication skills made a difference. This role is all about customer success, so demonstrating your ability to connect with others is key.
✨Highlight Your Analytical Mindset
Be ready to discuss how you’ve used data to drive improvements in customer service or retention. Bring examples of metrics you’ve tracked and how they influenced your decisions. Showing that you can analyse data and derive actionable insights will set you apart.
✨Emphasise Your Passion for Wellbeing
Since the company values a passion for wellbeing, be prepared to share what wellbeing means to you and how it influences your work. Whether it’s through personal practices or professional initiatives, showing that you align with their values can make a strong impression.