At a Glance
- Tasks: Deliver exceptional customer service and support across our fitness ecosystem.
- Company: Join Les Mills, a global brand dedicated to creating a fitter planet.
- Benefits: Collaborative environment, career growth opportunities, and the chance to make a real impact.
- Other info: Perfect entry-level role for those passionate about fitness and customer service.
- Why this job: Kickstart your career in customer success while helping others achieve their fitness goals.
- Qualifications: Strong communication skills, attention to detail, and a proactive mindset.
The predicted salary is between 25185 - 27000 £ per year.
Customer Success Support
Purpose and passion — it’s a powerful combination.
At Les Mills, we exist to create a fitter planet.
Every week, we deliver life‑changing fitness experiences to millions of people around the world—and we bring that same energy to our own team.
We create an environment where you can thrive, play to your strengths, and feel proud of the impact you make.
If you’re energised by helping others, love working in a fast‑paced environment, and want to be part of a purpose‑driven brand, this could be the role for you.
The Opportunity
We’re looking for a Customer Success Support to join our London team.
This is an entry‑level role perfect for someone who is detail‑oriented, customer‑focused, and eager to build a career in customer success.
You’ll play a key role in delivering exceptional service across our customer ecosystem, supporting clubs, instructors, and equipment partners, while working closely with teams across the business.
- What You’ll Do
- Provide excellent customer service to internal teams and external customers
- Manage customer administration across clubs, instructors, and equipment
- Maintain and update accurate data in Salesforce and other systems
- Handle customer queries, cases, agreements, and quotations
- Support reporting and customer insights for the wider team
- Assist with event administration and onboarding activities
- Contribute to customer retention and experience initiatives
- Support new business administration and discovery
- Collaborate cross‑functionally to solve problems and improve processes
- Build strong product knowledge to deliver an exceptional customer experience
- What Success Looks Like
- Accurate, up‑to‑date CRM data and reporting
- Customer queries resolved quickly and effectively
- Strong relationships across Customer Success, Sales, Marketing, Finance, and global teams
- Clear, proactive communication with all stakeholders
- A consistent focus on service excellence and continuous improvement
- Being a strong voice of the customer, helping shape better decisions
- What You’ll Bring
- Strong communication skills (written and verbal)
- High attention to detail and strong organisational skills
- Experience using Excel and familiarity with CRM systems
- Ability to manage multiple tasks and deadlines in a fast‑paced environment
- Confidence working across teams and engaging with customers
- A proactive, solutions‑focused mindset
- Energy, resilience, and a willingness to roll up your sleeves
- Nice to Have
- Experience with Salesforce or Adobe Commerce (Magento)
- Exposure to customer‑facing or administrative roles
- Interest in or knowledge of the fitness industry
Our Values
- United – We win together
- Be Brave – We challenge ourselves and each other
- Change the World – We make a meaningful impact
Why Join Us?
- Be part of a global brand with purpose
- Work in a collaborative, high‑energy environment
- Opportunity to learn, grow, and develop your career
- Make a real difference in creating a fitter planet
- Reference number: req399
- Profession: Customer Service
- Company: Lesmills Career
- Date posted: 24th Jun, 2026
- #J-18808-Ljbffr
Customer Success Support in Dover employer: Les Mills Brasil ??
At Les Mills, we are dedicated to creating a fitter planet, and this passion extends to our team in London. As a Customer Success Support, you'll thrive in a collaborative, high-energy environment where your contributions make a real difference. With opportunities for personal growth and development, you will be part of a purpose-driven brand that values service excellence and teamwork.
