Reception Team Leader

Reception Team leader Full-Time

Looking to take the next step in your hospitality career? Were on the hunt for a dynamic and confident Reception Team Leader to join the front-of-house team at Les Ambassadeurs Casino, one of Londons most prestigious venues. If you're passionate about first-class service, know how to lead a team, and thrive in a fast-paced luxury environment this could be your next move.

Key Responsibilities

As Reception Team Leader, you will:

• Oversee daily front desk operations, ensuring a polished and welcoming experience
• Greet and assist guests with professionalism and warmth
• Manage team schedules, training and daily supervision
• Ensure Challenge 25 compliance is consistently upheld
• Coordinate with other departments for seamless service delivery
• Handle guest enquiries and issues efficiently and with discretion
• Maintain accurate administrative records and logs

What Were Looking For

• Excellent communication and phone etiquette
• Strong experience in receptionist duties and customer service
• Skilled in administrative tasks and clerical responsibilities
• Proven ability to lead and motivate a team
• Exceptional interpersonal skills and professional demeanour
• Previous experience in luxury hospitality or private members clubs (required)
• Experience in a gaming environment (a plus)
• Ability to work independently and collaboratively
• High level of confidentiality and discretion
• Proficiency in front desk software and office systems

Kindly note that applicants who have relatives working for Les A will not be considered. All applicants must be able to provide proof of right to work in the UK. Terms & conditions apply.

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