Practice Manager in Huddersfield

We are looking for an organised and enthusiastic Practice Manager / Business Manager to join our friendly, well-established practice on a 12-month maternity cover contract. This is a part-time role (24-32 hours per week) and we are flexible on the working days and hours, which will be discussed during the interview process. This is a fantastic opportunity for either an experienced manager seeking a rewarding and varied role, or an Assistant Manager / Team Leader ready to take the next step into practice management. You will be supported every step of the way, with a comprehensive handover, training, and ongoing guidance to ensure you feel confident and equipped to succeed.

You will play a key role in keeping our practice running smoothly day-to-day, supporting both our clinical and administrative teams, overseeing operations, HR, finance, compliance, and patient engagement, and helping to shape the continued success of our services. If you are a proactive, people-focused leader who thrives in a busy environment and is passionate about delivering excellent patient care, we would love to hear from you.

Main duties of the job

• Oversee daily operations and ensure the practice runs efficiently and effectively.
• Lead, support, and develop staff across both clinical and administrative teams.
• Manage HR processes, recruitment, appraisals, and staff development.
• Oversee financial management including budgets, payroll, and reporting.
• Maintain compliance with policies, health & safety, and information governance.
• Coordinate practice meetings, rotas, and internal communications.
• Support the delivery of quality targets (QOF) and service improvements.
• Liaise with the PCN, ICB, and other external partners.
• Manage patient feedback, complaints, and communication channels.
• Contribute to practice planning, development, and marketing activities.

About us

Lepton & Kirkheaton surgeries is a well-established and highly regarded GP practice, operating across two locations in Huddersfield. With a dedicated team of three GP partners, we pride ourselves on delivering exceptional healthcare services to our community in a welcoming and compassionate environment. We are a close-knit and supportive practice, where every team member plays an essential role in ensuring that patients receive the highest standard of care. Our practice is committed to providing a patient-centered approach to healthcare, where every individual is treated with respect and compassion. We work hard to create an atmosphere where patients feel valued and cared for, while also supporting our staff in their personal and professional growth.

Mission Statement:

Our mission is simple: To Provide Quality Care, In a Safe and Courteous Manner.

Job responsibilities

Primary Responsibilities

• Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
• Functional management of all clinical and administrative staff.
• Direct line management of the following staff: Operations team leader, Reception team leader and all clinical staff.
• Managing the recruitment process for the practice.
• Establishing, reviewing and regularly updating Job Descriptions, objectives and Person Specifications.
• Managing all contracts for services.
• Leading change and continuous improvement initiatives.
• Coordinating the reviewing and updating of all practice policies and procedures.
• Coordinating and leading the compilation of practice reports and the practice development plans.
• Developing, implementing and embedding an efficient business resilience plan (BRP).
• Managing the financial elements of the practice, including budgets, petty cash, payroll and accounting software.
• Ensuring the team reach QOF targets (supported by the QOF leads).
• Coordinating the practice diary, ensuring meetings are scheduled appropriately.
• Liaising with the PCN, ICB and attending external meetings as required.
• Marketing the practice appropriately.
• Managing the Patient Participation Group.
• Managing all complaints effectively.
• The management of the premises, including health and safety aspects such as risk assessments and mandatory training. Act as the building manager, dealing with defects, maintenance and all other associated tasks.
• Managing the practice IT system, delegating staff to act as administrators.
• Ensuring compliance with IT security and IG.
• Coordinating all projects within the practice.
• Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
• Maintaining the practice and NHS choices websites.
• Coordinate all HR functions, e.g. staff absences, appraisals, performance and disciplinary processes.
• Supporting the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements using CQRS / Open Exeter etc.

Secondary Responsibilities

• Deputise for the partners at internal and external meetings.
• Act as the primary point of contact for NHS(E), CCG, community services, suppliers and other external stakeholders.
• Partake in audit as requested by the audit lead.

Person Specification

Experience

• Experience of working with the general public.
• Experience of managing accounting procedures including budget and cash flow forecasting.
• Experience of working in a healthcare setting.
• Experience of managing large multidisciplinary teams.
• Experience of performance management, including appraisal writing, staff development, and disciplinary procedures.
• Experience of successfully developing and implementing projects.
• Experience of workforce planning, forecasting, and development.

Skills:

• Ability to exploit and negotiate opportunities to enhance service delivery.
• Excellent communication skills (written, oral, and presenting).
• Excellent leadership skills.
• Strategic thinker and negotiator.
• Ability to prioritise, delegate, and work to tight deadlines in a fast-paced environment.
• Effective time management (planning & organising).
• Ability to network and build relationships.
• Proven problem-solving and analytical skills.
• Ability to develop, implement, and embed policy and procedure.
• Ability to motivate and train staff.

Personal Qualities:

• Polite and confident.
• Flexible and cooperative.
• Excellent interpersonal skills.
• Motivated and proactive.
• Ability to use initiative and judgement.
• Forward thinker with a solutions-focused approach.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.
• Confident, assertive, and resilient.
• Ability to drive and deliver change effectively.
• Ability to motivate teams, enhance morale, and maintain a positive working environment.

Other Requirements:

• Flexibility to work outside of core office hours.
• Maintains confidentiality at all times.
• Full UK driving licence.
• NHS / Primary Care General Practice experience.
• Relevant health and safety experience.
• Experience of chairing meetings, producing agendas and minutes.

Qualifications

• Good standard of education with excellent literacy and numeracy skills.
• Educated to degree level in healthcare or business.
• Leadership and / or Management Qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Part-time, Flexible working, Compressed hours.