At a Glance
- Tasks: Analyse data to identify gambling patterns and promote safer gaming practices.
- Company: Join LeoVegas Group, a leading innovator in the igaming industry.
- Benefits: Enjoy hybrid working, generous leave, and unique Workation opportunities.
- Other info: Be part of a vibrant culture with over 2000 innovators worldwide.
- Why this job: Make a real difference in player safety while working with a dynamic team.
- Qualifications: Experience in customer service and strong analytical skills required.
The predicted salary is between 30000 - 40000 € per year.
Our mission is to create the safest and greatest online gaming experience and our dedicated team of executives are at the forefront of identifying and interacting with our customers to educate and inform on how to remain safe whilst enjoying our sites. We want to be there for our customers, so this role covers 6am till 2am, 365 days a year with varying shift patterns covering day and night shifts. Details to be discussed during the interview.
YOU WILL BE RESPONSIBLE FOR:
- Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling.
- Monitoring player behaviour and making risk based, self driven decisions.
- Promote the importance of sustainability across external and internal stakeholders.
- Building relationships with our customers via email, chat, and phone across all of our managed brands.
- Coaching our frontline teams to make informed decisions to safeguard our players and protect our brand reputation.
- A keen eye for detail and the ability to think on your feet.
- Educating and providing information to all staff regarding Safer Gambling strategies and procedures.
- Keeping up to speed with regulatory requirements and process changes, which will affect our customers to ensure good decision making.
OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:
- Experience of working within a multi-channel customer service environment.
- Enthusiastic; self-motivated team worker.
- Confident handling data and making analytical decisions.
- An investigative mindset and critical thinker.
- A decision maker with the ability to handle objections or concerns with first-time resolution.
- Ability to understand and interpret information from a range of data sources to make well judged evidence based decisions.
- Excellent oral and written communication.
- Previous experience in the gambling industry is desirable.
WHO WE ARE
At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide.
BENEFITS
- Hybrid working - 3 days per week at the office, with flexibility for 2 days at home.
- Workation – Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply).
- Plenty of time to recharge – 28 days of paid leave, plus all public holidays.
Safer Gambling Analyst in London employer: LeoVegas UK
At LeoVegas Group, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Safer Gambling Analyst, you will benefit from hybrid working arrangements, generous leave policies, and unique opportunities like our Workation programme, all while being part of a dynamic team dedicated to creating a safe online gaming experience. With a focus on personal growth and development, you'll find ample opportunities to enhance your skills and make a meaningful impact in the igaming industry.
StudySmarter Expert Advice🤫
We think this is how you could land Safer Gambling Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the gambling industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how your experience aligns with the role of a Safer Gambling Analyst and be ready to share specific examples.
✨Tip Number 3
Show off your analytical skills during the interview. Bring along some insights or trends you've noticed in the gambling sector to demonstrate your knowledge and passion.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Safer Gambling Analyst in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Safer Gambling Analyst role. Highlight your experience in data analysis and customer service, and show us how your skills align with our mission to create a safe gaming environment.
Show Off Your Analytical Skills:Since this role involves interpreting data sets, don’t shy away from showcasing your analytical abilities. Include specific examples of how you've used data to make decisions or improve processes in your previous roles.
Communicate Clearly:We value excellent communication skills, so ensure your written application is clear and concise. Use straightforward language and avoid jargon unless it’s relevant to the gambling industry. We want to see your personality shine through!
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and you’ll be one step closer to joining our innovative team at StudySmarter!
How to prepare for a job interview at LeoVegas UK
✨Know Your Data
As a Safer Gambling Analyst, you'll be interpreting and analysing data sets. Brush up on your data analysis skills before the interview. Familiarise yourself with common patterns in gambling behaviour and think of examples where you've successfully used data to make decisions.
✨Show Your Communication Skills
You'll need to build relationships with customers and coach frontline teams. Prepare to demonstrate your communication skills during the interview. Think of scenarios where you've effectively communicated complex information, especially in a customer service context.
✨Understand Regulatory Requirements
Since the role involves keeping up with regulatory changes, do some research on current regulations in the gambling industry. Be ready to discuss how these might impact decision-making and player safety, showing that you’re proactive and informed.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your critical thinking and decision-making abilities. Prepare by thinking through potential situations you might face in the role, such as handling a customer exhibiting problem gambling behaviour, and how you would respond.
