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- Tasks: Analyze customer data to identify gambling patterns and promote safer gaming practices.
- Company: Join LeoVegas, a leading innovator in the online gaming industry with a vibrant team culture.
- Benefits: Enjoy hybrid work, 4 weeks of Workation, 28 days paid leave, and health perks.
- Why this job: Be part of a mission-driven team that values safety and customer relationships in gaming.
- Qualifications: Experience in customer service, analytical skills, and a passion for problem-solving are essential.
- Other info: Flexible shifts covering day and night, with opportunities for personal growth and team events.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT THE ROLE Our mission is to create the safest and greatest online gaming experience and our dedicated team of executives are at the forefront of identifying and interacting with our customers to educate and inform on how to remain safe whilst enjoying our sites. We want to be there for our customers, so this role covers 6am till 2am, 365 days a year with varying shift patterns covering day and night shifts. Details to be discussed during interview. YOU WILL BE RESPONSIBLE FOR: Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling. Monitoring player behaviour and making risk based, self driven decisions Promote the importance of sustainability across external and internal stakeholders. Building relationships with our customers via email, chat, and phone across all of our managed brands Coach our frontline teams to make informed decisions to safeguard our players and protect our brand reputation. A keen eye for detail and the ability to think on your feet. Educating and providing information to all staff regarding Safer Gambling strategies and procedures. Keep up to speed with regulatory requirements and process changes, which will affect our customers to ensure good decision making OUR SUCCESSFUL CANDIDATE WILL HAVE: Experience of working within a multi-channel customer service environment Enthusiastic; self-motivated team worker Confident handling data and making analytical decisions An Investigative mindset and critical thinker A decision maker with the ability to handle objections or concerns with first-time resolution Ability to understand and interpret information from a range of data sources to make well judged evidence based decisions Excellent oral and written communication Previous experience in the gambling industry is desirable WHO WE ARE At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. Were a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide. BENEFITS Hybrid work policy 4 weeks of Workation – work from another agreed country(T&C apply) 28 days paid leave + public/bank holidays in England Matched pension contributions up to 6% BUPA healthcare which covers pre-existing conditions plus a dental cash-back plan to support with dental, optical & other treatments Free onsite parking and complimentary snacks and drinks. We also serve breakfast on Mondays and lunch on Fridays. Team and office socials events throughout the year, which also includes a quarterly team budget Enhanced paternal leave enable our employees to spend time with their families during this time JOIN US! In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We dont wait around for things to happen, we pounce and make it happen! If you think you would be a good fit for the Leo pride – give us a roar! JBRP1_UKTJ
LeoVegas UK Limited | Player Protection Officer employer: LeoVegas UK Limited
Contact Detail:
LeoVegas UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LeoVegas UK Limited | Player Protection Officer
✨Tip Number 1
Familiarize yourself with the latest trends and regulations in the gambling industry. This knowledge will not only help you understand the role better but also demonstrate your commitment to player protection during the interview.
✨Tip Number 2
Practice your analytical skills by reviewing case studies or scenarios related to problem gambling. Being able to discuss real-life examples of how you've handled similar situations can set you apart from other candidates.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you would build relationships with customers across various channels. Think about specific strategies you could use to educate players on safer gambling practices.
✨Tip Number 4
Be ready to demonstrate your decision-making abilities. Prepare examples of past experiences where you had to make quick, evidence-based decisions, especially in high-pressure situations, to highlight your suitability for this role.
We think you need these skills to ace LeoVegas UK Limited | Player Protection Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Player Protection Officer position. Understand the responsibilities and required skills, especially around data analysis and customer interaction.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, particularly in multi-channel environments. Mention any analytical skills or experience in the gambling industry that aligns with the role.
Showcase Communication Skills: Since excellent oral and written communication is crucial for this role, provide examples of how you've effectively communicated with customers or team members in past positions. Tailor your application to reflect your ability to educate and inform others.
Express Enthusiasm for the Company Culture: LeoVegas values innovation and teamwork. In your application, convey your enthusiasm for their culture and how you can contribute to their mission of creating a safe online gaming experience.
How to prepare for a job interview at LeoVegas UK Limited
✨Understand the Role
Make sure you have a clear understanding of the Player Protection Officer role. Familiarize yourself with the responsibilities, especially around data analysis and monitoring player behavior. This will help you answer questions confidently and demonstrate your enthusiasm for the position.
✨Show Your Analytical Skills
Prepare to discuss your experience with data interpretation and analytical decision-making. Be ready to provide examples of how you've used data to identify trends or solve problems in previous roles, particularly in customer service or the gambling industry.
✨Emphasize Communication Abilities
Since the role involves building relationships with customers and coaching frontline teams, highlight your communication skills. Share specific instances where you effectively communicated complex information or resolved conflicts, showcasing your ability to educate others on safer gambling strategies.
✨Demonstrate a Problem-Solving Mindset
Be prepared to discuss how you handle objections or concerns from customers. Provide examples of situations where you made quick, evidence-based decisions that led to positive outcomes. This will illustrate your investigative mindset and critical thinking abilities.
