UK Risk, Fraud & Payments Manager Leeds, United Kingdom

As the Risk, Fraud & Payments (RFP) Manager, you will lead a dynamic and collaborative team dedicated to safeguarding our operations while enhancing the customer experience in the UK market. You will oversee the RFP Leaders team, guiding them to meet departmental goals and KPIs while maintaining a customer-centric and efficient approach. Your leadership will be instrumental in defining strategic priorities, simplifying processes, and ensuring compliance with industry regulations, all while fostering an innovative and supportive team environment. In this role, you will work on impactful projects, from creating a strategic and operational roadmap in collaboration with the Operations Director to streamlining workflows for operational excellence. You will partner with stakeholders across various departments, including Data & Analytics, Compliance/AML Governance, and the Product & Tech organisation, ensuring seamless communication and alignment. This is a rare opportunity to blend your expertise in risk and fraud management with leadership in a rapidly evolving online gambling industry.

YOU WILL BE RESPONSIBLE FOR:

• Responsible for the day-to-day management of RFP operations.
• Managing responsibility of the RFP Leaders team.
• Follow up on departmental goals and targets for respective TLs, ensuring KPIs are met.
• Supporting RFP TLs in ensuring that customer queries across all markets are dealt with in a timely manner and achieving pre-set SLAs.
• Review & define strategic priorities for the team, ensuring a customer-centric approach and maximising value for the business.
• Close monitoring of performance management and suggest ways to improve department efficiency.
• Keep operational effectiveness as a priority and suggest ways of simplifying processes, whilst ensuring full adherence to any compliance requirements.
• Ensure RFP TLs are aligned in terms of priorities and departmental objectives.
• Together with the Operations Director, help define & deliver a strategic and operational roadmap for Risk, Fraud and Payments.
• Maintain an excellent working relationship and collaboration with other departments.
• Give a qualitative analysis of results obtained in close collaboration with the Data and Analytics team.
• Supporting TLs with issues and escalations from the relevant Compliance/AML Governance Officers including qualitative reporting.
• Collaborate closely with the functions within the RFP area, such as QA, Systems & Training, and the other operational areas, such as CS, SG, and AML.

OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

ESSENTIAL SKILLS

• At least two years of previous leadership experience, ideally in an online gambling environment.
• A minimum of two years experience in Risk, Fraud & Payments, alongside an understanding of relevant RFP, AML & SG laws, gaming regulations, and compliance obligations.
• Flexibility in a dynamic regulatory environment and adapting to RFP processes and best practice changes.
• Skills in balancing RFP regulatory and risk obligations with maintaining a positive customer experience.
• Employing logical and objective reasoning to assess RFP risks and make informed decisions.
• Being proactive in staying updated with RFP trends, industry best practices, and emerging threats.
• Experience in data analysis, specifically the ability to analyze patterns of Fraud & deception.
• Great time management, attention to detail, communication and organisational skills.
• Familiarity with the UK online gambling regulatory landscape.
• Experience with SEON or other anti-fraud tools will be considered an asset.
• Familiarity with JIRA, Tableau, and Zendesk.

BENEFITS

• Hybrid working - 3 days per week at the office, with flexibility for 2 days at home.
• Workation – Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply).
• Plenty of time to recharge – 28 days of paid leave, plus all public and bank holidays in England.
• Invest in your future – We match pension contributions up to 6%.
• Comprehensive healthcare – BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments.
• Wellbeing allowance – £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply).
• A great workplace experience – Talented colleagues, complimentary snacks and drinks, as well as breakfasts and lunches on a weekly basis.
• A social culture you’ll love – Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun.
• Support for growing families – Up to 6 months of full pay for maternity leave.
• Stay active & save money – Cycle-to-work scheme and gym discounts to keep you moving.
• Work in style – at our newly renovated offices at Tailors Corner are just a 2-minute walk from Leeds Train Station.

JOIN US! In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!