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- Tasks: Lead a team to manage risk, fraud, and payments while enhancing customer experience.
- Company: Join LeoVegas Group, a dynamic leader in the online gambling industry with a vibrant culture.
- Benefits: Enjoy hybrid work, 28 days leave, wellness contributions, and fun team events.
- Why this job: Make an impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 2+ years in leadership and risk management, ideally in online gambling.
- Other info: Be part of a supportive team that values innovation and collaboration.
The predicted salary is between 43200 - 72000 £ per year.
As the Risk, Fraud & Payments (RFP) Manager, you will lead a dynamic and collaborative team dedicated to safeguarding our operations while enhancing the customer experience in the UK market. You will oversee the RFP Leaders team, guiding them to meet departmental goals and KPIs while maintaining a customer-centric and efficient approach. Your leadership will be instrumental in defining strategic priorities, simplifying processes, and ensuring compliance with industry regulations, all while fostering an innovative and supportive team environment. In this role, you will work on impactful projects, from creating a strategic and operational roadmap in collaboration with the Operations Director to streamlining workflows for operational excellence. You will partner with stakeholders across various departments, including Data & Analytics, Compliance/AML Governance, and the Product & Tech organisation, ensuring seamless communication and alignment.
This is a rare opportunity to blend your expertise in risk and fraud management with leadership in a rapidly evolving online gambling industry.
YOU WILL BE RESPONSIBLE FOR:
- Responsible for the day-to-day management of RFP operations.
- Managing responsibility of the RFP Leaders team.
- Follow up on departmental goals and targets for respective TLs, ensuring KPIs are met.
- Supporting RFP TLs in ensuring that customer queries across all markets are dealt with in a timely manner and achieving pre-set SLAs.
- Review & define strategic priorities for the team, ensuring a customer-centric approach and maximising value for the business.
- Close monitoring of performance management and suggest ways to improve department efficiency.
- Keep operational effectiveness as a priority and suggest ways of simplifying processes, whilst ensuring full adherence to any compliance requirements.
- Ensure RFP TLs are aligned in terms of priorities and departmental objectives.
- Together with the Operations Director, help define & deliver a strategic and operational roadmap for Risk, Fraud and Payments.
- Maintain an excellent working relationship and collaboration with other departments.
- Give a qualitative analysis of results obtained in close collaboration with the Data and Analytics team.
- Supporting TLs with issues and escalations from the relevant Compliance/AML Governance Officers including qualitative reporting.
- Collaborate closely with the functions within the RFP area, such as QA, Systems & Training, and the other operational areas, such as CS, SG, and AML.
OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:
ESSENTIAL SKILLS
- At least two years of previous leadership experience, ideally in an online gambling environment.
- A minimum of two years experience in Risk, Fraud & Payments, alongside an understanding of relevant RFP, AML & SG laws, gaming regulations, and compliance obligations.
- Flexibility in a dynamic regulatory environment and adapting to RFP processes and best practice changes.
- Skills in balancing RFP regulatory and risk obligations with maintaining a positive customer experience.
- Employing logical and objective reasoning to assess RFP risks and make informed decisions.
- Being proactive in staying updated with RFP trends, industry best practices, and emerging threats.
- Experience in data analysis, specifically the ability to analyze patterns of Fraud & deception.
- Great time management, attention to detail, communication and organisational skills.
- Familiarity with the UK online gambling regulatory landscape.
- Experience with SEON or other anti-fraud tools will be considered an asset.
- Familiarity with JIRA, Tableau, and Zendesk.
WHO WE ARE
At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We are a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices worldwide.
BENEFITS
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- 28 days paid leave + public/bank holidays in England
- Matched pension contributions up to 6%
- BUPA healthcare which covers pre-existing conditions plus a cash-back plan to support with dental, optical & other treatments
- 250 GBP wellness contribution annually (T&C apply)
- Free onsite parking and complimentary snacks and drinks.
- We also serve breakfast on Mondays and lunch on Fridays.
- Team and office social events throughout the year, which also include a quarterly team budget
- Enhanced parental leave
JOIN US!
In our pride, we empower our teammates to find their roar and run with their wildest ideas. We do not wait for things to happen; we pounce and make it happen! Would you be a good fit for the Leo Pride - give us a roar!
UK Risk, Fraud & Payments Manager employer: LeoVegas Group
Contact Detail:
LeoVegas Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Risk, Fraud & Payments Manager
✨Tip Number 1
Familiarise yourself with the latest trends in risk and fraud management, especially within the online gambling sector. This knowledge will not only help you during interviews but also demonstrate your proactive approach to staying updated in a rapidly evolving industry.
✨Tip Number 2
Network with professionals in the risk and fraud management field, particularly those who have experience in the online gambling industry. Attend relevant industry events or webinars to make connections that could provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in achieving KPIs and improving operational efficiency. Highlighting your leadership experience with tangible results will set you apart from other candidates.
✨Tip Number 4
Showcase your familiarity with tools like SEON, JIRA, Tableau, and Zendesk during your conversations. Being able to speak confidently about these tools will demonstrate your technical proficiency and readiness to hit the ground running in this role.
We think you need these skills to ace UK Risk, Fraud & Payments Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in risk, fraud, and payments management. Emphasise any leadership roles you've held, particularly in the online gambling sector, and showcase your understanding of compliance regulations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the industry. Discuss how your skills align with the responsibilities outlined in the job description, particularly your ability to lead teams and enhance customer experiences.
Highlight Relevant Skills: Clearly outline your essential skills such as data analysis, time management, and communication abilities. Provide specific examples of how you've successfully managed RFP operations or improved departmental efficiency in previous roles.
Showcase Industry Knowledge: Demonstrate your familiarity with the UK online gambling regulatory landscape and any anti-fraud tools you have experience with, like SEON. This will show that you are proactive and well-informed about current trends and best practices in the industry.
How to prepare for a job interview at LeoVegas Group
✨Showcase Your Leadership Experience
Make sure to highlight your previous leadership roles, especially in the online gambling sector. Discuss specific examples of how you've successfully managed teams and met departmental goals, as this will demonstrate your capability to lead the RFP Leaders team effectively.
✨Understand Regulatory Compliance
Familiarise yourself with UK gambling regulations and compliance obligations related to Risk, Fraud & Payments. Be prepared to discuss how you have navigated these regulations in past roles and how you plan to ensure compliance while enhancing customer experience.
✨Demonstrate Analytical Skills
Since data analysis is crucial for this role, be ready to talk about your experience with analysing fraud patterns and making data-driven decisions. Bring examples of how your analytical skills have led to improved operational efficiency or risk management in previous positions.
✨Emphasise Collaboration
This role requires working closely with various departments. Prepare to share examples of how you've successfully collaborated with teams like Data & Analytics, Compliance, and Product & Tech in the past. Highlight your communication skills and ability to align priorities across different functions.
