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- Tasks: Analyse customer data to identify gambling patterns and promote safer gaming practices.
- Company: Join LeoVegas, a leading innovator in the online gaming industry.
- Benefits: Hybrid working, generous leave, healthcare, and wellbeing allowance.
- Why this job: Make a real difference in player safety while enjoying a vibrant workplace culture.
- Qualifications: Customer service experience and strong analytical skills are essential.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
Our mission is to create the safest and greatest online gaming experience and our dedicated team of executives are at the forefront of identifying and interacting with our customers to educate and inform on how to remain safe whilst enjoying our sites.
We want to be there for our customers, so this role covers 6am till 2am, 365 days a year with varying shift patterns covering day and night shifts. Details to be discussed during the interview.
Comprehensive training will be provided for this role, with the first four weeks taking place from our office in Newcastle upon Tyne. We have a set training date for this role of the 10th November 2025.
YOU WILL BE RESPONSIBLE:
- Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling.
- Monitoring player behaviour and making risk based, self driven decisions
- Promote the importance of sustainability across external and internal stakeholders.
- Building relationships with our customers via email, chat, and phone across all of our managed brands
- Coach our frontline teams to make informed decisions to safeguard our players and protect our brand reputation.
- A keen eye for detail and the ability to think on your feet.
- Educating and providing information to all staff regarding Safer Gambling strategies and procedures.
- Keep up to speed with regulatory requirements and process changes, which will affect our customers to ensure good decision making
OUR SUCCESSFUL CANDIDATE WILL HAVE:
- Experience of working within a multi-channel customer service environment
- Enthusiastic; self-motivated team worker
- Confident handling data and making analytical decisions
- An Investigative mindset and critical thinker
- A decision maker with the ability to handle objections or concerns with first-time resolution
- Ability to understand and interpret information from a range of data sources to make well judged evidence based decisions
- Excellent oral and written communication
- Previous experience in the gambling industry is desirable
Who We Are
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.
Benefits
- Hybrid working – 3 days per week at the office, with flexibility for 2 days at home
- Workation – Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply).
- Plenty of time to recharge – 28 days of paid leave, plus all public and bank holidays in England.
- Invest in your future – We match pension contributions up to 6%.
- Comprehensive healthcare – BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments.
- Wellbeing allowance – £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply).
- A great workplace experience – Talented colleagues, complimentary snacks and drinks, as well as breakfasts and lunches on a weekly basis
- A social culture you’ll love – Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun.
- Support for growing families – Up to 6 months of full pay for maternity leave.
- Stay active & save money – Cycle-to-work scheme and gym discounts to keep you moving.
- Work in style – at our newly renovated offices at Tailors Corner are just a 2-minute walk from Leeds Train Station.
- And there’s more… We’ll share even more perks related to your role when you chat with our Talent Acquisition team!
Join us! If you think you would be a good fit for the Leo pride – give us a roar!
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Business Development and Sales
Industries
- Gambling Facilities and Casinos
#J-18808-Ljbffr
Safer Gambling Analyst employer: LeoVegas Group
Contact Detail:
LeoVegas Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safer Gambling Analyst
✨Tip Number 1
Get to know the company inside out! Research LeoVegas Group and understand their mission, values, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to data analysis and customer service. Think about examples from your past experiences that demonstrate your skills and how you can contribute to safer gambling strategies.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining our team at LeoVegas.
We think you need these skills to ace Safer Gambling Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Safer Gambling Analyst role. Highlight any relevant experience in customer service and data analysis, as we love to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about safer gambling and how your background makes you a great fit for our team. Keep it engaging and personal – we want to get to know you!
Show Off Your Analytical Skills: Since this role involves interpreting data sets, make sure to mention any specific tools or methods you've used in the past. We’re looking for someone who can think critically and make informed decisions based on data.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our awesome company culture!
How to prepare for a job interview at LeoVegas Group
✨Know Your Data
As a Safer Gambling Analyst, you'll be interpreting and analysing data sets. Brush up on your data analysis skills and be ready to discuss how you've used data in previous roles. Think of specific examples where your analytical decisions made a difference.
✨Understand the Industry
Familiarise yourself with the gambling industry, especially around safer gambling practices. Research current trends and regulations that affect player behaviour. This will show your enthusiasm and commitment to the role during the interview.
✨Showcase Your Communication Skills
You'll need to build relationships with customers and coach frontline teams. Prepare to demonstrate your communication skills by discussing past experiences where you effectively resolved issues or educated others. Use clear examples to illustrate your points.
✨Be Ready for Scenario Questions
Expect questions that assess your decision-making abilities. Prepare for hypothetical scenarios related to problem gambling and how you would handle them. Think critically about your responses and be ready to explain your reasoning behind each decision.