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For Companies At a Glance
- Tasks: Analyse data to promote safer gambling and support our customers.
- Company: Join LeoVegas Group, a leader in online gaming with a vibrant culture.
- Benefits: Hybrid working, generous leave, healthcare, and wellbeing allowance.
- Why this job: Make a real difference in customer safety while enjoying a dynamic work environment.
- Qualifications: Experience in customer service, analytical skills, and a passion for problem-solving.
- Other info: Join a team of innovators and enjoy regular social events and perks.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Our mission is to create the safest and greatest online gaming experience. Our dedicated team of executives identifies and interacts with customers to educate and inform on how to stay safe while enjoying our sites.
Description Position at LeoVegas UK
About The Role Our mission is to create the safest and greatest online gaming experience and our dedicated team of executives are at the forefront of identifying and interacting with our customers to educate and inform on how to remain safe whilst enjoying our sites.
We want to be there for our customers, so this role covers 6am till 2am, 365 days a year with varying shift patterns covering day and night shifts. Details to be discussed during the interview.
Responsibilities
- Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling.
- Monitoring player behaviour and making risk based, self driven decisions
- Promote the importance of sustainability across external and internal stakeholders.
- Building relationships with our customers via email, chat, and phone across all of our managed brands
- Coach our frontline teams to make informed decisions to safeguard our players and protect our brand reputation.
- A keen eye for detail and the ability to think on your feet.
- Educating and providing information to all staff regarding Safer Gambling strategies and procedures.
- Keep up to speed with regulatory requirements and process changes, which will affect our customers to ensure good decision making
Qualifications
- Experience of working within a multi-channel customer service environment
- Enthusiastic; self-motivated team worker
- Confident handling data and making analytical decisions
- An Investigative mindset and critical thinker
- A decision maker with the ability to handle objections or concerns with first-time resolution
- Ability to understand and interpret information from a range of data sources to make well judged evidence based decisions
- Excellent oral and written communication
- Previous experience in the gambling industry is desirable
Who We Are
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.
Benefits
- Hybrid working – 3 days per week at the office, with flexibility for 2 days at home
- Workation – Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply).
- Plenty of time to recharge – 28 days of paid leave, plus all public and bank holidays in England.
- Invest in your future – We match pension contributions up to 6%.
- Comprehensive healthcare – BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments.
- Wellbeing allowance – £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply).
- A great workplace experience – Talented colleagues, free onsite parking, complimentary snacks and drinks, Monday breakfasts, and Friday lunches.
- A social culture you’ll love – Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun.
- Support for growing families – Up to 6 months of full pay for maternity leave.
- Stay active & save money – Cycle-to-work scheme and gym discounts.
- And there’s more… We’ll share even more perks related to your role when you chat with our Talent Acquisition team!
Join Us
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!
If you think you would be a good fit for the Leo pride – give us a roar!
As our company working language is English, we’d like to see your CV in English, please
#J-18808-Ljbffr
Safer Gambling Analyst employer: LeoVegas Group
Contact Detail:
LeoVegas Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safer Gambling Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LeoVegas Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your data analysis skills. Since the role involves interpreting customer data, be ready to discuss how you've used data to make decisions in the past.
✨Tip Number 3
Show your passion for safer gambling! Research the latest trends and regulations in the industry. Being knowledgeable will impress the interviewers and show that you're genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Leo pride!
We think you need these skills to ace Safer Gambling Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Safer Gambling Analyst role. Highlight your experience in data analysis and customer service, as well as any relevant skills that match the job description. We want to see how you fit into our mission!
Show Off Your Analytical Skills: Since this role involves interpreting data sets and making evidence-based decisions, be sure to include examples of how you've successfully handled data in the past. We love a good story about problem-solving and critical thinking!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your strengths.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at LeoVegas!
How to prepare for a job interview at LeoVegas Group
✨Know Your Data
As a Safer Gambling Analyst, you'll be interpreting and analysing data sets. Brush up on your data analysis skills before the interview. Familiarise yourself with common patterns in gambling behaviour and think about how you would approach identifying problem gambling.
✨Understand the Role
Make sure you fully understand the responsibilities of the role. Be prepared to discuss how you would monitor player behaviour and make risk-based decisions. Think of examples from your past experience that demonstrate your ability to handle objections and make informed decisions.
✨Show Your Communication Skills
This role involves building relationships with customers through various channels. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you would educate customers on safer gambling strategies and how you’ve done this in previous roles.
✨Be Ready for Shift Patterns
The job requires flexibility with varying shift patterns. Be honest about your availability and show enthusiasm for working in a dynamic environment. Think about how you can manage your time effectively across different shifts and maintain a work-life balance.
